It has been nothing less than excellent. The staff is very efficient in entering in a repair request and the maintenance crew is extremely quick in completing the repair. If the repair request is done early in the morning the repair is completed that day. If it is later in the day the next day the repair is completed. The grounds and building are maintained extremely well a place you are proud of living. The pool area and club house are always very pleasant to look at and shows the pride the staff takes in the maintaining the facility. The office staff are always pleasant and very professional. The atmosphere is one of more of a family than just tenants. Those which reside at Trailside are all very friendly. This is the first place I have lived that notify you of events that take place at the club house such as pizza night, BBQ in the summer. I feel very appreciated.
WE love everything about this place. The location is great. The staff are friendly and remember your names and things about you. The turn around time for things that may need to be repaired is very quick. When we moved in, things were clean and nothing needed to be fixed. The grounds are kept nice. There are several dumpsters around so you do not have to walk far. WE LOVE living here!
So far this has been the worst apartment living experience I have ever had. I have had tickets open since I moved in, that have not been addressed yet. They work on vacant apartments Saturdays before the office opens... and of course the workers won't answer the door (for whatever reason). When you complain about the excessive noise all you get is a sorry about that. Somebody dropped the ball, because while they were working on the apartment, the next tenants started moving in! The maintenance manager likes to knock on your door and start an argument, instead of inquiring as to why I was knocking, he started the conversation with "you got quite the temper, don't you" instead of something like... "Hello, my name is (whatever his name is) I understand you are upset about the noise..." The property manager is useless. Since I can't trust the maintenance manager, I had to schedule maintenance... to do this, had to take PTO... NOBODY SHOWED UP! A phone call to the office at the end of the "window" to find out when they were going to show up was answered with... Maintenance was busy with emergencies all day, and they went home at 5. How about a courtesy call! The "new" kitchens look almost ok, except the "laminate" they use on all the drawers peels off because it wasn't installed correctly. There is practically no water pressure, that ticket was met with, yeah, it has been like that for a while, we don't know why... Then hire a plumber that knows what they are doing! There is paint overspray everywhere, the carpet isn't stretched correctly. From what I have seen there is little to no preventive maintenance... for instance, AC stopped cooling the house, I noticed the filter was filthy, I have been living here going on four months, the filter was a "30 day" filter. A call to the office to inquire about the maintenance schedule was met with, we don't change filters... if we are doing a maintenance ticket then we will look. But we don't change the filters... you can come to the office to get a filter and put it in yourself if you want. BUT when you go to the office to get the filter, they don't have any. All signs point to live somewhere else. They don't care about the buildings, and they sure as hell don't care about the tenants... oh, and the "heated pool" is about as warm as a glass of cold tap water, and all of the aerobic equipment in the gym is dilapidated, and/or broken. Stay away from this community!
I had a TERRIBLE experience living in this apartment. I moved from the Midwest and had my fiance look over the apartment and Skype so I could see prior to signing the lease. They showed me a very nice, large apartment and told me I'd be renting a similar layout. However, the space was not at all the same & I was challenged to find space for all of my belongings that were hauled 1000 miles. The apartment was filthy when I arrived. I spent 2 long days cleaning and documenting all of the problems (i.e. paint splattered on the carpet, broken blinds, dirty carpets, dirty kitchen cabinets, bathrooms disgusting with hair in the bathtub). While living in the apartment, there was a lot of turnover with tenants; there seemed to be some short-term leases and I smelled marijuana multiple times. My fiance and I called the amanagement office at one point when we saw a short-term tenant throw their Coke on a parked car. I thought my apartment was smoke free, but they had me above another tenant who was a smoker; making it nearly impossible to enjoy my deck. The pool was dominated by individuals hosting unorganized pool parties; they would invite their friends and kids from the area and would take over the entire pool and hot tub. When I moved out, the process was very unorganized and each property manager gave me different information. I finally learned that I was to patch the walls and vacuum the carpets, which was done. However,Trailside sent a letter a month later stating I owed $350 in addition to my security deposit. I'm not a messy person; I've lived in 3 other apartments and have had great reviews from previous landlords. I found it quite frustrating that Trailside had me clean the apartment prior to moving in & charged me to clean the apartment after I left. I feel like Trailside has bullied me and taken advantage of me. Recommendation; DO NOT LIVE HERE.
This is an excellent Apartment complex in which to live. The front office is outstanding and the maintenance staff is very knowledgeable, quick to respond and friendly. The rooms are well insulated and the long windows provide plenty of light. The location being next to the Cherry Creek is also a bonus.