I strongly recommend that you do not live here if you can possibly help it. We are still living here and hope that we can find another home by the time our lease ends. This place has been by for the worst apartment complex we have ever lived in. First off, back in October of 2015 we reported that our water heater was smoking in a suspicious way. The maintenance staff must not have looked at it at all because they said that it was normal and that our water heater was "special." We reiterated our concerns but the office staff stood behind the maintenance workers. Later that month we smelt gas coming from the outside of our apartment and reported it to the office. Again, our concerns were met with skepticism and the girl I talked to insisted that the smell was coming from construction at target. I called excel myself and they found multiple gas leaks coming from the meters outside of our apartment. Excel also informed the office that gas leaks and smoking water hears are very unsafe. Finally the water heater was replaced. Unfortunately it was installed wrong and it leaked water into our downstairs neighbor's apartment. I was surprised to find out that none of the incompetent staff was reprimanded for this and it was only until I asked for the regional boss's number that they were punished. I wasn't going to write a review about any of this until the events of today. The outgoing mailbox this complex was broken into and sensitive papers, that contained my social security number, were stolen, unceremoniously opened, and discarded on the ground for anyone to find. Some good seminarian found them and returned them to the office. This of course was not the fault of the office staff. When I went to the office to retrieve my letter I did not get so much as a sorry from them. Rather the person I talked to seemed to imply that the whole affair was my fault and that it wasn't realistic to assume the outgoing box was safe. This attitude is obviously the reason for the high level of incompetence art Trailside and the cause for so many other unhappy tenants. So in conclusion live somewhere else if you possibly can. If you cannot find a better place, you cannot assume the safety of yourself, your family, or your information and should act accordingly.
Overall I like living at the apartments, they are spacious enough, I don't hear my neighbors and I love using the pool and work out room. However, when it comes to paying rent, it's the most frustrating experience ever. We receive money from several different financial accounts and they office requires it to be paid through 1 account online. This is an extreme challenge for us and we wish they would go back to having rent paid through certified funds. The office personnel are less than helpful when it comes to this as well
I have been living here for over 6 months and have enjoyed living here. A few things I have struggled with but are probably not much better in other places are snow removal (if they put cable marker flags you could quickly identify where the sidewalk turns and where the merging paths are). The staff have been good to work with and I hope they can find a way to address the issues we are hearing about in other posts like being able to have cleaning walk throughs so we can ensure we get our deposits back instead of milking tennants for money they don't have to lose. Let's face it, if we were rich we would not be living in apartments. I hope suggestions are not falling on deaf ears.
I love living here. It's the quietest apartment that I have ever lived in and everyone seems friendly. The only complaint I have is that my it has taken quite awhile to texture a wall after the dry wall was put back up but it's not a big deal at all. By far the best place I've ever lived.
While you live there it is great...but try to move out and i felt they took advantage of me. I am SO disappointed. FYI: you will NOT get your deposit back. :( Here is part of my letter to them if you want to know the TRUTH of what you are getting into: "We were unfairly charged for the cleaning of the apartment. My husband and I spent 10 hours cleaning an already clean apartment before handing in our keys to ensure there was nothing overlooked. I spoke with Ms. Stana at the front office about what was expected of us and wrote down everything to ensure our cleaning deposit returned. I was very frustrated when twice I was denied a move-out inspection from the management team (once from Mark and another from the front office). I was told that Trailside did not do move out inspections because it is not beneficial to either party. I explained that I had just spent 10 hours cleaning and I wanted to know that if a toilet simply needs to be wiped down I would rather do that then pay a person to come do it after I moved. I was denied this courtesy twice (I’m VERY upset!). If you review my file from when we first moved into our apartment (#8203), we had many problems. The apartment was not clean. - I had to vacuum dog hair off of baseboards - I found hairs in the bathroom drawers - I had to scrub the linoleum in both bathrooms to get rust stains out from the previous tenants dog cage and urine (or at least minimize the look of the stain). - There was red candle wax caked between the wall and the back of the toilet cover in the entryway bathroom. I couldn’t even get the cover off without chipping it with a knife. - There was glass embedded in the wood linoleum in the kitchen - The kitchen cabinet overlays were peeling off - We were missing towel rods, doorstoppers, and blind wands. I am just naming a few of our disappointments. Granted most of these problems were mostly resolved by maintenance and we appreciated that. However, I feel that considering the condition of the apartment that we moved into and the way we left it, we should not have been charged any cleaning fees. It seems that we are either being held to a higher standard than the previous tenants or the money charged to “clean” the apartment from the previous tenants was pocketed by Trailside and left for us to handle at our move in. My main concern is the fact that we were charged to clean the oven, range top, and refrigerator. Both of these appliances were cleaned inside and out, pulled out away from the wall, vacuumed and cleaned behind. We even left the appliances pulled out (per my conversation with Ms. Stana) to prove that they were cleaned completely. (Heck, I even cleaned the inside of the dishwasher!) All toilets, tubs, and grout were bleached and cleaned. All light fixtures were dusted and cleaned. All baseboards were dusted and wiped down. I would like my cleaning deposit of $77.50 returned to me. Every surface of that apartment was clean when we gave up our keys. This charge is incredibly unfair and not acceptable. I was also charged a lease cancellation fee of $42.90 (1 day). I handed in my keys into the front office 7 hours before the “official” end of my lease. I handed my keys on 10/13 at 5:15pm (end of day). I paid my rent in full on September 29th to cover 10/1 through my 10/14 move out date. This fee is ridiculous and again unacceptable. There are no hardships or costs incurred by Trailside because I handed my keys in a few hours before the official end of my lease. I would like these funds returned to me as well. A total of $120.40 needs to be returned to me from my deposit. I am waiting to write my review of Trailside until this matter is resolved. Other than moving into a dirty apartment, being unfairly charged a moving out cleaning fee and cancellation fee, our time at Trailside was wonderful. Thank you." (they responded with a $20.00 check....WOW)