You should really talk to a resident before moving here. They are not customer friendly, even to customers that have lived here for years. There is never enough places to park because of all the work trucks parked ueverywhere, and there are a ton of trailers stored in parking places. The trash is out of control-every weekend, trucks line up to dump trash, construction materials and furniture in the dumpsters where they are overflowing and stacked all around the dumpsters. No one picks up their dog poop so you have to be very careful where you walk-sometimes its right on the sidewalk. We quite going to use the gym after everything was broken every time. The price is ridiculous-hillside is cheaper and has nicer appliances and finishings-thats where we are moving as soon as our lease is up and we can't wait. The office staff is uncooperative when you have a problem. They cant seem to keep maintenance staff. They have also just changed their payment policy with no concern for their residents wishes- you can no longer pay rent in person with a check or money order- you must now trust putting your info online and put your checking acount information, or pay extra to pay with a credit card online. This was done in the midde of a lease so there was nothing upfront about it. If you are leary of having your banking info given through the internet, you should stay away. We are just praying it does not get hacked. The walls are thin, so you can hear everything your neighbors do, especially when your upstairs neighbors are having an all out fight. There is a dog breed policy, but there are several pit bulls that we see on the property all the time. Everyone i have talked to have been totally raped when moving out for phony cleaning and damages fees and either had to pay up or hire a lawyer to get them dropped(they just don't show up at court) we will make sure to do pictures and a video of their inspection when we move. ( i have had multiple people tell me this) The water pressure sucks. We get NO heat in one of the bedrooms and have been told-too bad, thats just how it is-the baby has to sleep in our room when its cold. The windows are horrible-no insulation-if you stand by a window, you can feel the breeze coming thru. We put a window wrap on at our own expence and that helps a little. We tolorated everything when we first moved in, but now its so overpriced that when this lease is up we are out of here-mostly because of the fight we have to have every single time an issue comes up. Edited to add- Last night someone cut the stems of our tires on our car because-no security- we mentioned in passing that it happened to a mainence guy and he just said "Thats not our problem!" I didn't say it was-just thought you might want to know there was some vandalism that happened on your property-but oh, i lost my mind for a second-because as proven every time-this company does not care about the people that live here and pay your salary Update: So our upstairs neighbors were lighting their bong with their bar b q grill and set the porch on fire-there was ash all over our porch below but no mention of it from our landlords-we found out what happened when we walked around the building and saw the damage. A neighbor that was here when it happened let us know-would have been nice to be reassured that the structure Is still ok. And maybe to know they would bother to listen to the multiple complaints from multiple families about these neighbors.
It has been nothing less than excellent. The staff is very efficient in entering in a repair request and the maintenance crew is extremely quick in completing the repair. If the repair request is done early in the morning the repair is completed that day. If it is later in the day the next day the repair is completed. The grounds and building are maintained extremely well a place you are proud of living. The pool area and club house are always very pleasant to look at and shows the pride the staff takes in the maintaining the facility. The office staff are always pleasant and very professional. The atmosphere is one of more of a family than just tenants. Those which reside at Trailside are all very friendly. This is the first place I have lived that notify you of events that take place at the club house such as pizza night, BBQ in the summer. I feel very appreciated.
WE love everything about this place. The location is great. The staff are friendly and remember your names and things about you. The turn around time for things that may need to be repaired is very quick. When we moved in, things were clean and nothing needed to be fixed. The grounds are kept nice. There are several dumpsters around so you do not have to walk far. WE LOVE living here!
So far this has been the worst apartment living experience I have ever had. I have had tickets open since I moved in, that have not been addressed yet. They work on vacant apartments Saturdays before the office opens... and of course the workers won't answer the door (for whatever reason). When you complain about the excessive noise all you get is a sorry about that. Somebody dropped the ball, because while they were working on the apartment, the next tenants started moving in! The maintenance manager likes to knock on your door and start an argument, instead of inquiring as to why I was knocking, he started the conversation with "you got quite the temper, don't you" instead of something like... "Hello, my name is (whatever his name is) I understand you are upset about the noise..." The property manager is useless. Since I can't trust the maintenance manager, I had to schedule maintenance... to do this, had to take PTO... NOBODY SHOWED UP! A phone call to the office at the end of the "window" to find out when they were going to show up was answered with... Maintenance was busy with emergencies all day, and they went home at 5. How about a courtesy call! The "new" kitchens look almost ok, except the "laminate" they use on all the drawers peels off because it wasn't installed correctly. There is practically no water pressure, that ticket was met with, yeah, it has been like that for a while, we don't know why... Then hire a plumber that knows what they are doing! There is paint overspray everywhere, the carpet isn't stretched correctly. From what I have seen there is little to no preventive maintenance... for instance, AC stopped cooling the house, I noticed the filter was filthy, I have been living here going on four months, the filter was a "30 day" filter. A call to the office to inquire about the maintenance schedule was met with, we don't change filters... if we are doing a maintenance ticket then we will look. But we don't change the filters... you can come to the office to get a filter and put it in yourself if you want. BUT when you go to the office to get the filter, they don't have any. All signs point to live somewhere else. They don't care about the buildings, and they sure as hell don't care about the tenants... oh, and the "heated pool" is about as warm as a glass of cold tap water, and all of the aerobic equipment in the gym is dilapidated, and/or broken. Stay away from this community!
I had a TERRIBLE experience living in this apartment. I moved from the Midwest and had my fiance look over the apartment and Skype so I could see prior to signing the lease. They showed me a very nice, large apartment and told me I'd be renting a similar layout. However, the space was not at all the same & I was challenged to find space for all of my belongings that were hauled 1000 miles. The apartment was filthy when I arrived. I spent 2 long days cleaning and documenting all of the problems (i.e. paint splattered on the carpet, broken blinds, dirty carpets, dirty kitchen cabinets, bathrooms disgusting with hair in the bathtub). While living in the apartment, there was a lot of turnover with tenants; there seemed to be some short-term leases and I smelled marijuana multiple times. My fiance and I called the amanagement office at one point when we saw a short-term tenant throw their Coke on a parked car. I thought my apartment was smoke free, but they had me above another tenant who was a smoker; making it nearly impossible to enjoy my deck. The pool was dominated by individuals hosting unorganized pool parties; they would invite their friends and kids from the area and would take over the entire pool and hot tub. When I moved out, the process was very unorganized and each property manager gave me different information. I finally learned that I was to patch the walls and vacuum the carpets, which was done. However,Trailside sent a letter a month later stating I owed $350 in addition to my security deposit. I'm not a messy person; I've lived in 3 other apartments and have had great reviews from previous landlords. I found it quite frustrating that Trailside had me clean the apartment prior to moving in & charged me to clean the apartment after I left. I feel like Trailside has bullied me and taken advantage of me. Recommendation; DO NOT LIVE HERE.