Britnie from the leasing office is great! She has been very helpful and is always there to assist me! As far as maintenance, I really had no problem with them! They are quick to respond to all my maintenance needs. Security on the other hand needs improvement. For such a big compound, I think they should increase staff at least 1-2 more security staff patrolling the area instead of 1. Entrance and exit gates should always be closed, not like this weekend, exit gate on Buena Vista Avenue was open the entire weekend. :)
I really liked living here. Here are the pros and cons: Pros: - Management office: People in the management office are very nice and helpful. I did not deal with all of them (they look very nice though), but I usually talk to Britnie, she is very very nice girl and very helpful. Always optimistic :) - Price: Apartment price was very nice especially if u work in SF, though they require very good credit, and relatively high income to be able to live there - Maintenance: They respond very quickly, usually less than 24 hours - Facilities: Swimming pool, Gym, playground for kids, barbecue area - Security: Place has gates and security guards at night. - unit: has microwave and dishwasher - Commute: bus station is 5 mins walk. 25 minutes Bus to SF, 5 mins to Oakland. Cons: - Washers are very good, but dryers were not that great. However, I knew that they will have pretty new washers/dryers on January 2016 - Sometimes, you hear people's footsteps above you, but its okay for me. - Carpet in my apartment was not that new.
The inside of the apartments are nice except for the heater that you have to shout over to hear each other. The problem is the unsafe complex. The "security" doors to all the apartment buildings never lock, so anyone can enter your building, plus people prop the perimeter gates open with sticks. If the complex would look at the bushes along the gate on Buena Vista they will see all the branches people break off to do this. I've talked to the office and they say there is nothing they can do, and the one security guard at night walks by people smoking weed, does nothing about the propped open doors, and spends more time on his cell phone than checking out the complex. Live here if you don't mind being in the ghetto of Alameda. There are plenty of other apartments that actually give you what you pay for.
The front office staff are very helpful and Professional. Apartment was impeccably clean when moved in. Two service requests were handled immediately. The newly painted exteriors are a big improvement. The pool is very well maintained as well as the Fitness center
I have been lived here for last 3 years. Im just waing for a new place as soon as posible. but life keeps me busy on other things. I cannot wait to get out of here. I live on third floor right next to the laundry room. The apartment patrol guys need to check every building and make sure no one uses the laundry room after 10pm. Laundry room supposed to be locked after 10 pm. Apartment patrol guys have stopped checking on it for last 2years. every night everyone using laundry room in midnight. They dont care. some teenager smoking marijuana in the laundry room I have called police many times. I have called the leasing office to report this matter several times. unfortunately they are not even seemed concerning this issue. Once my neighbor arrested right in front of my hall way. No explanination or anything. Just don't live here.