I love everyone at the office... Especially Britnie. However... Ive only been here 2 months and the elevator has been down for 3 days now. They replaced the washers and dryers, but who installs 3 washers and only 2 dryers in a room? Now i have to play guard so security doesnt lock up my laundry that i started 3 hours ago because i had to get in line. To be fair... I see improvements happening, but wow they are slow. There are a lot of little things that they could definitely put more effort into improving faster... Gates, paging systems, treadmills, garbage all over the place, etc. I pay way too much rent to have to deal with some of the crap that i do deal with.
Ghetto Area, moved in and waited for parking permit.. for more than 3 months 1 break-in while parking off street and car got towed when parking inside complex... moving out of this place soon... not recommended to anyone.
The apartments are not the issue with this place. The management is the issue. They are terrible. They never answer the phone. They say they don't get our rent checks, after we have physically dropped them off to them, then they decide to apply late fees for rent that is not even late. Literally every month it is an issue with them and paying my rent. They take a week to even process rent checks. They come with these random fees when we pay everything on time. If you get notices on your door, investigate before you just give them more money they claim you owe. Again, apartments are not an issue, its the management and staff. Way too unorganized for me.
Britnie from the leasing office is great! She has been very helpful and is always there to assist me! As far as maintenance, I really had no problem with them! They are quick to respond to all my maintenance needs. Security on the other hand needs improvement. For such a big compound, I think they should increase staff at least 1-2 more security staff patrolling the area instead of 1. Entrance and exit gates should always be closed, not like this weekend, exit gate on Buena Vista Avenue was open the entire weekend. :)
I really liked living here. Here are the pros and cons: Pros: - Management office: People in the management office are very nice and helpful. I did not deal with all of them (they look very nice though), but I usually talk to Britnie, she is very very nice girl and very helpful. Always optimistic :) - Price: Apartment price was very nice especially if u work in SF, though they require very good credit, and relatively high income to be able to live there - Maintenance: They respond very quickly, usually less than 24 hours - Facilities: Swimming pool, Gym, playground for kids, barbecue area - Security: Place has gates and security guards at night. - unit: has microwave and dishwasher - Commute: bus station is 5 mins walk. 25 minutes Bus to SF, 5 mins to Oakland. Cons: - Washers are very good, but dryers were not that great. However, I knew that they will have pretty new washers/dryers on January 2016 - Sometimes, you hear people's footsteps above you, but its okay for me. - Carpet in my apartment was not that new.