Have had a few different companies over the years, this company by far was the worst. At no other company did I get such a strong feeling that their only focus was renting properties and not actually managing them. Consistently poor communication. Accounting system is a joke. Consistent errors on regular transactions. Missing and/or lacking information on repair work or other irregular services. Generally deceptive. The "required" "Mutual Release" to exit the contract includes the below. Obviously I didn't sign their document and obviously it is not actually required. "Non-disparagement. The Parties agree not to make any statements, remarks, publications, written or verbal, or cause or encourage others to make any statements, written or verbal, that defame, disparage or in any way criticize the personal or business reputation, practices, or conduct of The Company, its employees, directors, and officers. The Parties acknowledge and agree that this prohibition extends to statements, written or verbal, made to anyone, including but not limited to, in any public or non-public forum, in any public or non-public communication of any kind or other media, news media, online forums, websites investors, potential investors, any board of directors or advisory board or directors, industry analysts, competitors, strategic partners, vendors, employees (past and present), and clients. The Parties understand and agree that this Paragraph is a material provision of this Agreement and that any breach of this Paragraph shall be a material breach of this Agreement, and that each Party would be irreparably harmed by violation of this provision. Parties acknowledge execution of this mutual release on the day and year stated above." At no point did I ever deal with an actual licensed broker or realtor. The lock box they used to show the my unit was from home depot and not an actual Sentrilock with audit capabilities. My suggestion if you want to make a bad decision and hire this company would be ask to see the representatives license and qualifications. If by some miracle they have a license, when there are problems you can file a complaint with the National Association of Realtors, etc. My guess the company representative will have some B.S. online certification.