I take reviews very seriously which is why I would not complete one at the urging of the previous Property Manager, Jonathan a few years ago. I believe one should only pen a review after residing in a community for at least six months in order to give a true and accurate rating. My family and I moved to the property a few years ago and appreciated the friendliness of the staff (it’s part of the reason we chose to reside here). The Good: The property grounds were well kept, truck drivers were not permitted to park their trucks on the property, loitering around the stairwells was not permitted, and the slightest issue or problem was ALWAYS immediately reported in writing to the tenants. The Bad: Some units have structural issues which cause certain rooms to become warmer or cooler than others (depending on the season) and the walls are a little thin. There are also cracks around the crown molding in our unit (unusual for a fairly new property) and it’s obvious some corners were cut in the amenities in the units . Nevertheless, the property was ideal for our family’s budget and we felt safe. In 2015, the property was purchased by a new company and is now known as Panther Parc. The Good: The Leasing Office has been completely renovated, the outside of the apartment buildings have fresh new paint (not that the buildings needed it), the fitness center received a nice overhaul, and the stairwells also now have fresh paint (again, not that they needed it). The Bad: Some other additions to the property are not so pleasant which now includes an office staff who could probably use a course or five in customer service. Management no longer inform tenants in writing when there are MULTIPLE issues such as break-ins (more than 1 unit was burglarized simultaneously in one incident). The Ugly: Tenants were also not informed in writing when there was a MURDER in 2015. Also, when the property gates are inoperable we no longer receive written notification on an ETA date for repairs. Vehicles have also been damaged in the common parking areas and received little or no help from the office staff to hold those responsible accountable. Last but not least, residents are not interested in paying an inflated leasing rate to cover the cost of new paint, workout equipment, and leasing office renovations. We could probably accept the sizable lease increase if the upgrades went to the actual units.
I have no complaints about living at Panther Riverside Parc. I truly love the staff and I'm satisfied with my apartment and neighbors. The noise level is low and the community is pleasant. If I need something repaired they come right away and they always have functions that allow the community to meet and greet one another. The ladies in the office are always smiling and ready to assist. I would highly recommend Panther Riverside Parc to anyone that wants an excellent place to live!
This community does not offer maintenance or security (courtesy officer) after hours. You are on your own. If you're locked out, you must contact a locksmith and pay a large sum when there are maintenance and office staff living on the grounds. If you have complaints about noise or need assistance (there have been robberies here and there was someone murder here this summer), you're on your own. The community has definitely changed since the new management took over. It is no longer the safe, quiet haven it use to be when I got here in 2012. Look elsewhere.
Hella Fine Females Out Here ...Gas Man Out Here So Convenient
I agree with the reside below. I have lived here for years, and I always considered it to be to a hidden gem. The apartments were well kept, rules were enforced in a timely and respectful manner, and there wasn't an abundance of people just hanging over their balconies smoking and talking loud. Recently my home was broken into while on vacation, and my television was stolen. I noticed the theft later than when I returned due to the the television being in my guest bedroom. There was no sign of a break in, and nothing else was stolen. Additionally, there were only two maintenance workers who entered into our apartments for maintenance issues for years until the change in management back in January. Now they have four maintenance workers who never seems to (in my personal opinion) be doing anything but walking around, and talking on the phone. No one has access to my apartment but the property and myself, and my home was accessed while on vacation for a maintenance inspection. I have had countless inspections with the previous management over the years, and NONE of my things ever turned up missing. This is the only time where my belongings were removed, and given that no one has keys to my apartment but the property and myself, I was extremely confused. The property managers were not sympathetic in any way, shape, or form, and REFUSED to send letters to the tenants until I filed a police report. After the police report was filed, the letters were sprinkled around to some neighbors, but it was well after receiving that police report. My next door neighbor was also robbed. Another thing that bothered me was that with the previous management (First Communities), employees were not allowed to stay on the property that they worked on. However, with this next property management company, some of my neighbors have reported to me that there are employees staying on the property. That was kind of disturbing to find out due to my recent break-in, and it just makes me feel overall uncomfortable living here. It feels like someone is always watching and plotting on you (r at least for me). I am careful what I take into my home, and how visible high value items are due to the influx of undesirable neighbors. This apartment company USED to be great, but it is now crumbling to the same seedy apartment complexes around Atlanta. I used to feel safe and protected as the neighbors are pretty tight knit around the complex. The complex USED to be for young professionals, quiet, well-kept, break in free, and just not the typical sketchy apartment complexes that you see across Atlanta. Of course I am moving, and I wouldn't suggest moving here because the lack of respect and professionalism from the staff, their inconsistency in resident communication, and also their unethical business policies. Its best to just rent a house.