Btw, the Cyndi Kirk review below, she works IN THE OFFICE. fyi. 4-18-2016 Resident for 4+ years... Honestly, this used to be a wonderful apartment complex. Great location, good pricing, very nice office staff.... and since it was purchased a couple years ago and now run by Madrona Ridge, this place is awful. I wouldn't recommend it to anyone. They've gone through SO many office staff members, each one just as rude as the last (aside from the maintenance staff.) Good luck trying to get anyone on the phone during hours. I've caught them many times sitting IN the office, as i called from 20ft away in my parking spot, inquiring about a ups package, only to have the phone ring and ring, eventually leading to voicemail. These apartments have very LITTLE storage space within the units themselves, so an additional garage purchase is necessary, costing an additional $125 on top of rent. NOW they're trying to dictate HOW you use your own garage, spouting that you're not allowed to use it for storage, unless you can ALSO park your car in there. What a joke, they get to dictate how i use the garage i'm spending money on? These apartments have NO a/c and get uncomfortably hot in the spring/summer months and while the old owners encouraged you to purchase window a/c units (found anywhere from $150+), where they would help install them... Madrona Ridge now disallows any window units (fans OR a/c units)... but they encourage you to buy a indoor space cooler (pricing from $350+ and have reputation of leaking water and not to mention, they are a massive box unit i have to stick in the apartment that already has limited space). The view from the lower apartment units is nice, but their annual rent increase is horrible. In 2013 the 2 bedroom 2 bath apartment cost $1165... every year it has gone up significantly and currently sits at $1750. If you want to go month to month, is literally in the $2300 market. (just saw my lease renewal letter). I get that the Portland market is booming, but Madrona Ridge is taking full advantage of it and it's tenants. Just an awful company. The parking spaces are generally down the hill from your apartment, requiring a small hike. The apartments themselves aren't that well made as you can easily hear your neighbor upstairs from you, simply walking down the hall or even opening kitchen cupboards. It's just no longer worth the money. There's so much better you can find for the same price or cheaper. There's townhomes in the neighborhood going for $1500-$1700
1/5/15: I just toured these apartments and I give them a D at best. I was an apartment leasing agent for 6+ years and am now a doctor going through a divorce. I thought this place would be perfect since it's near our house on Highland Road. You have to be a leasing agent to truly know what to look for so let me inform you: No staff live on site (this is a red flag for many reasons; they don't want to live there though they'd get a significant decrease in rent if not free rent; staff are always encouraged to live on site. Noise complaints will NOT be handled appropriately just like the other reviews complained about), the parking is a bad as the previous reviews wrote about...it's truly that bad with long hikes to your apartment and guest having to walk 1/2 mile, no AC, the staff were extremely unprofessional and didn't return my calls for two days so I just drove over there and got a live leasing agent. Therefore they are poor at returning calls just like the other reviews wrote. The balconies are filled to the gills with junk... very, very ghetto. When I asked about the balconies, the agent laughed and said they had no rules on that. As a former leasing agent, it's important to look at balconies BECAUSE IT REPRESENTS THE CLIENTELE. Trashy clients are noisy, take parking spaces that aren't theirs and a slew of other issues. I give this property a D at best.
Beautiful community, hidden gem! A lot of people don't know about this apartment community hidden in the Forest Heights community. Over 30 miles of walking trails, 9' ceilings in all of the apartments, stainless steel appliances, updated fixtures, built in 2006, just gorgeous!
Not pleased: If you want to manage your account and apartment needs yourself, consider yourself lucky because there is zero possibility that this crowd will ever answer your calls, requests, move out needs or any other requirements for a peaceful living.
Parking situation is awful enough for one star. Rude management, cold hot tub, and a $500 rent raise deserves negative stars.