I've lived in Uptown Square for about a year and just renewed my lease for another. I'm very happy with this apartment complex and I'm glad that I wasn't scared off by all of the negative reviews. The location is fantastic, as you are just a short walk to the stadium, downtown, Cheesman park and a variety of other city attractions. Regarding the staff - I've found them all to be friendly and professional. I haven't needed to interact with them regarding any complex issues, but the minor requests / questions I've had have been addressed very promptly. I agree with some of the other reviews that the walls are a little thin - I do hear my neighbors upstairs stomping around every now and then, but I've never lived in any apartment where that's not been an issue. Also, the maintenance staff has been a little slow responding to requests, but this is a large complex and I've also had very low priority requests. The amenities within the units are somewhat lacking - countertops and cabinets seem to be made of cheap material, but frankly, this doesn't bother me. I like the fact that I am in a complex that is in close proximity to most of the city attractions I'm interested in, as well as that it has a gym, a pool and a parking garage. You won't find all of those things at other complexes. Bottom line, while there are some trade-offs, I've been very happy with my experience here and am looking forward to another great year here at Uptown Square.
We moved in to our apartment a little under a year ago, and seriously we love it. There are of course the routine issues you'll find in any area close to downtown with noise and colorful people. To be expected if that is the area you choose to live. Specific to the leasing company and the people - I have had nothing but very pleasant and professional interactions with them. They have always been very helpful and had the answers I needed. The only two negative things I can say about this property: 1. The maintenance staff is very slow. When they do respond, they often do not have the proper tools/parts/etc so they close the ticket as complete and it is up to you to enter another one... beyond frustrating. 2. Some of the neighbors suck. Whether it be TV/Stereos blasting or hot boxing their whole apartment with weed, some of the people there have no care or respect for others. I don't think that is the fault of Equity or their staff. The screening process can't predict someone being a jerk after they move in. And actually, the courtesy patrols have helped with some of the issues. The reality is that those issues are the same issues you will find at pretty much every complex. You show me a place that doesn't have any occasional noise issues or excessive partying and I'll show you a retirement home.
Wish I could give it a 0. Absolutely worst employees and management. Clearly the only reason they remain in business is bc they are fortunate enough to be in a crazy market in Denver. Can't wait to see their employees singing a different tune of appreciation, humility and hopefully accountability if they actually have to work for their money should the market change. Until then, expect nothing but high rent for crap apartments, unprofessionalism, multiple lost packages, break-ins, belittling and rudeness by staff for questioning their lack of accountability, dog feces in the hallways, a comcast monopoly (yep no other provider is available), aggregious electricity bills 'split' amongst residents of all buildings, and high turnover in their so -called-Regis/online university/high school-trained "management". Ps checkout the "reviews" on their website. 100% positive. That's not filtered at all.... The only positive has been the maintenance workers themselves. They actually try to work hard for their paycheck. Now getting management to send someone over, that's another story.
The people who work in the office are nice until you need there help. Unless you're asking to sign your lease, this company could really care less about its tenants. I do love my apartment though and my neighbors are great! With all of this being said, if you don't mind getting overcharged or having to renegotiate your lease higher than previously negotiated, feel free to live at Uptown Square.
I am looking at the glass 1/2 full by giving Uptown Square a 3. There are some benefits to living here such as the rooftop patio has a great view, the pool (on weekdays, weekends it's too crowded), and it is a good location with the park a block over for my dog (with the exception of all the bums that hangout by the fountain). I think the main reason I have a more positive spin than others is because I live right next to the office and it is convenient to pick up our packages & mail and run over there if I have any issue, like locking myself out of my apartment. Now for the some insight into the negatives. This weekend was the second time we had a bird fly into our dryer vent. Last time this happened we had 3 birds (1 died & 2 got out with broken legs and probably died shortly after) stuck in there for 2 days and this past weekend we had one bird fly in and was stuck for 2 days and died which stunk up the house. Equity Apartments did not see this as an emergency so they would not help on the 4th of July or even on a Sunday (apparently it is not animal control's issue either). Other issues we have had are broken appliances, doors that jam easy because all of the paint, my husbands car was broken into while in the garage (window smashed), water heater broke and caused our downstairs ceiling to leak. Lastly, get read for your rent to go up. Every time we renew, two times within the past 1.5 years, they have raised the rent by $75-150 per month.