I've been here for two years. Never had an issue, the office staff has always bent over to make sure everything was great. Maintenance issues are always taken care of promptly. Not as expensive as nearby complexes but not as well finished either. I'm fine paying less rent and not having granite counter tops.
I really want to like this place, but management has made it hard to. To start off, this is a college dorm. Noise coming from every direction at all times. I live in one of the quieter buildings and still hear music pounding all the time. I could complain about close to everything in my unit, but I will focus on how this place is ran. If you sign a lease you can assume that in a year your rent will go up at least 150 dollars. They will tell you this is because of "market value" even though the exact same unit will be cheaper for new residents listed on their site. Every single amenity that is listed for units is in barely any of the apartments and if you want any of those features rent will go drastically up. I was told it costs me 50 dollars more a month for new kitchen appliances. Also my building has no elevator or laundry with out physically going outside. Management argues this with me all the time, and it is very frustrating because both those things are facts, not my opinion. Getting a package is like pulling out someones hair. I did not ask the apartment building to hold packages or sign for them at their office, this a choice they made, so deal with it and get residents their packages with out sighing every time I ask for it. The bottom line is the dollar per square footage is way to expensive for what they are offering. I honestly just wish they would be honest with themselves and realize that this building is as far away from luxury as it gets. 300 East 17th is much cheaper and around the corner. There studios go for the same price and offer 200 more square feet. I tried negotiating lower rent with this place, and it took them 2 weeks to still offer me more than similar units posted on their website. DIRTY BUSINESS. Do not live here or deal with the crappy management.
We lived here once before in a studio on a 1-year lease, and after a year of frustrations in a suburban Equity location we decided to move back. In December we signed a lease for a 2 bedroom and although this is a non-smoking community, cigarette smoke from several neighbors was filling up our entire apartment. We also experienced a lot of loud banging noises from the neighbors upstairs in that unit. We talked with our leasing agent a week after moving in and he discussed our options to switch to another apartment. Our choices were limited since we definitely wanted to move to the top floor to avoid noise, so we chose a 1-BR with a loft and sacrificed one of our bathrooms. We ended up signing a more expensive lease but we couldn't be happier. Tim really listened to what we needed in an apartment and even with a limited selection he found us a real winner. We had a couple of maintenance requests in the first 2 weeks and the response time was incredible, usually someone at our door within 10 minutes. The 30-day guarantee is an amazing perk of this place and I would other residents to take advantage of it if you aren't happy. Moving twice was a pain but now that we have lived here 3+ months we are loving life in our quiet apartment with amazing city views and access to Uptown/Downtown bars, restaurants, stores and parks. We also love the pet policy, we have two high energy dogs and there are plenty of places nearby to get them exercise. It's hard to find an apartment that will allow two dogs, and while it's a little pricey to add them to the lease, the dogs are having a great time at this location as well. Negatives: It's located in a very diverse part of the city. In one month TWO different times, one of our vehicles had a single tire punctured/slashed while parked in the parking garage. We noticed a few other cars with the same tire flat on the ground both times. We reported it to the leasing staff and they immediately activated the locks in the parking garage stairwells. Some of the doors still don't close completely in that stairwell and in the courtyards, so you have to stay aware of your surroundings. It would be helpful if Equity installed security cameras throughout the property to combat some of the crime that exists in our neighborhood. With the high pet population here there is often urine in the hallways (concrete) especially close to the exterior doors. From what I've noticed a cleaning service only comes through once a week and by then it's usually dried into the floor, so there are some questionable smells throughout the hallways. Hard to say whether this is the fault of Equity or irresponsible neighbors. No apartment community is perfect, but for the price, layout and location we are extremely happy.
Do yourself and your sanity a favor and stay far away from this place. It's overpriced, the "parking" they talk about is exactly as another reviewer described: garage parking is not enforced for residents only and there's not enough of it. The nearby street parking is two hour max, so you'll be stuck parking blocks away. The property management company Does Not Abide By Colorado Landlord-Tenant Laws and you have to double check their every move. Read everything multiple times, know your renter's rights.
So I moved out to Denver 6-months ago. Uptown Square has a serious problem with the security of their buildings and the management refuses to take responsibility and act upon it.A couple of days ago my bike was stolen from one of their "secure" bike lockers. After repeated attempts contacting management about doors around the premises not locking properly, they said we will look into it, they never did. Management was extremely unhelpful when confronted with this issue and said this is why everyone here is required to have renters insurance. Seeming how multiple people have brought up the security issue here, maybe it is time to stop blaming the tenants and start investing in some real security. I would absolutely terminate my lease if the conniving management did not coerce me into signing at this property. My equity residential should really start investigating the professionalism displayed at this establishment.