We lived here once before in a studio on a 1-year lease, and after a year of frustrations in a suburban Equity location we decided to move back. In December we signed a lease for a 2 bedroom and although this is a non-smoking community, cigarette smoke from several neighbors was filling up our entire apartment. We also experienced a lot of loud banging noises from the neighbors upstairs in that unit. We talked with our leasing agent a week after moving in and he discussed our options to switch to another apartment. Our choices were limited since we definitely wanted to move to the top floor to avoid noise, so we chose a 1-BR with a loft and sacrificed one of our bathrooms. We ended up signing a more expensive lease but we couldn't be happier. Tim really listened to what we needed in an apartment and even with a limited selection he found us a real winner. We had a couple of maintenance requests in the first 2 weeks and the response time was incredible, usually someone at our door within 10 minutes. The 30-day guarantee is an amazing perk of this place and I would other residents to take advantage of it if you aren't happy. Moving twice was a pain but now that we have lived here 3+ months we are loving life in our quiet apartment with amazing city views and access to Uptown/Downtown bars, restaurants, stores and parks. We also love the pet policy, we have two high energy dogs and there are plenty of places nearby to get them exercise. It's hard to find an apartment that will allow two dogs, and while it's a little pricey to add them to the lease, the dogs are having a great time at this location as well. Negatives: It's located in a very diverse part of the city. In one month TWO different times, one of our vehicles had a single tire punctured/slashed while parked in the parking garage. We noticed a few other cars with the same tire flat on the ground both times. We reported it to the leasing staff and they immediately activated the locks in the parking garage stairwells. Some of the doors still don't close completely in that stairwell and in the courtyards, so you have to stay aware of your surroundings. It would be helpful if Equity installed security cameras throughout the property to combat some of the crime that exists in our neighborhood. With the high pet population here there is often urine in the hallways (concrete) especially close to the exterior doors. From what I've noticed a cleaning service only comes through once a week and by then it's usually dried into the floor, so there are some questionable smells throughout the hallways. Hard to say whether this is the fault of Equity or irresponsible neighbors. No apartment community is perfect, but for the price, layout and location we are extremely happy.
So I moved out to Denver 6-months ago. Uptown Square has a serious problem with the security of their buildings and the management refuses to take responsibility and act upon it.A couple of days ago my bike was stolen from one of their "secure" bike lockers. After repeated attempts contacting management about doors around the premises not locking properly, they said we will look into it, they never did. Management was extremely unhelpful when confronted with this issue and said this is why everyone here is required to have renters insurance. Seeming how multiple people have brought up the security issue here, maybe it is time to stop blaming the tenants and start investing in some real security. I would absolutely terminate my lease if the conniving management did not coerce me into signing at this property. My equity residential should really start investigating the professionalism displayed at this establishment.
Do yourself and your sanity a favor and stay far away from this place. It's overpriced, the "parking" they talk about is exactly as another reviewer described: garage parking is not enforced for residents only and there's not enough of it. The nearby street parking is two hour max, so you'll be stuck parking blocks away. The property management company Does Not Abide By Colorado Landlord-Tenant Laws and you have to double check their every move. Read everything multiple times, know your renter's rights.
I would give the building a higher rating except no one appears to take security seriously. The staff is quite good but they have a serious problem at the leadership level beyond the staff at Uptown Square. Specifically, they know their buildings are not secure and they are penny wise/pound foolish in not investing in doors that lock. The liability that senior management is assuming by not installing either gates or doors that work will bite them big time. It's only a matter of time. It does appear they do not care!!! I would encourage all the Generals in upper management to ask would they let their daughters live here? My best advice is give up on security, do not pretend that they are committed to it. For less than 20K they could get it right???