Summary: Illegitimate Charges sent to Collections Agency with no Recourse... I contested a $125 move out cleaning charge, because I meticulously cleaned the unit myself at move out. I communicated my surprise and frustration to the assistant property manager, who asked me to email pictures i had taken at move out demonstrating a clean and empty unit. Each time i visited the leasing office or called, the assistant property manager promised follow up communication the next day. I still have not heard back from her. Instead, a collections agency called me today. I am left to assume that the Laurel Hills assistant property manager stalled my concerns over illegitimate charges long enough to fulfill a 30 day waiting period, knowing all along they would submit it to collections.
First off this place is a complete joke. The office is ran by people who are the rudest people i have ever met. The apartments are horrible. Everything that uses water leaks... BAD. if you tour the apartments they will tell you it's cleaner if you see it on the floor. The dishwasher i used had stopped working and backed up. The dishwasher stopped working in the middle of a cycle, water inside sat for over four months and turned black. If there is a garbage disposal and it breaks, everything that is left floats to the top of the clogged sink. The stove is not level in mine and things fall of the burner all the time. You have to stand and hold a pot. The heat or air seem to work one at a time for periods of time. The heat would blow cold air when it's cold outside or hot air when it's warm, Getting them to fix it takes weeks,if they even will. The smoke detector is decoration, and the fire extinguisher outside is either missing or empty, they are supposed to be in the apartment btw. And you always seem to have extra charges that don't make sense. If someone asked me about this place, i would tell them you're better off at an extended stay motel off barret Parkway.
My apartment smells like sewage. The smell comes from the AC system. They said it's a KNOWN ISSUE and that they would take care of it. I put in my first complaint Thanksgiving day 2014. It's now the end of February and they still haven't fixed it. My friends won't come over cause it smells like crap. The apartment staff is like a drunken dead beat dad. Making promises to fix things then running away for weeks or months. Everything I've asked them to fix they do a poor job with. The latex paint is peeling off my door so they just lightly spray painted over it with a different color. There are so many stray cats even PETA would be willing to kill some of them. Seriously don't live here.
save you're self, this place is soooooo broken down, they don't properly fix anything everything is just being held together, as soon as you start using it, it falls apart, doors, towel racks, cabinets drawers...the insulation is terrible, my heat has literally been running all day and night all winter, my electric bill is 3x what it was in the fall. there is mold all over my window ceils, they keep raising my rent...its just not worth it, unfortunately my boyfriend has a broken lease on his credit, so we had a hard time finding a place that would let him sign a lease, and this place lied a little lowered the rent the first year (only to unbelievably jack it up 60 dollars the next year) and got him approved, We have lived here 2 and a half years the roaches aren't bad, but HOUSE CENTIPIDES holy shit! those things are creepy and we kill 5-10 of them a day they come through the vents. Black stuff sprays out of the vents too I think its like sought its not bad bad, but I doubt its good to be breathing, I know the office wont do anything, they rarely fix things and when they do its never a real fix and one of the maitence men admitted that to me. One time my 2 year old went 3 weeks without a light in his room. The office and matinence have very poor communication. The only nice maintence man is chris. it appears someone is trying to break into my mailbox, and the laundry mat is beyond scary, we have had multiple demotic disputes go on here, one time a lady and her child where threw down the stairs. The maitince man was actually attempting to fix my sink at that time, he did not seem concerned. THERE IS NEVER ANY WHERE TO PARK. just stay away, I cant wait to get out of here,
THIS IS HELL IN A BUILDING!! DO NOT MOVE IN I SWEAR YOU WILL REGRET IT!! i recently moved in about three months ago and by far this is the worse place i have ever live. I came down from maryland with having a beautiful place to come to when i moved. when i came down i was greeted by lauren who showed me a model home NOT THE ACTUAL APARTMENT. i told myself yes this would be home. well to my surprise upon move in date, the things that were promised were never met. i moved into an apartment that had dirty carpet, dirty sinks and toliet as well as shower tub. i told them about all that has been happening with this apartment and they seemed to be unbothered. the smell of weed penetrates my walls almost every night!!! the smell is horrible. THE LEASING OFFICE PEOPLE ARE INCREDIBLELY RUDE!! from lauren and stacy and and the manager karen i believe thats her name. when i ask to speak to another manager or the regional manger they bullshit around and say they are not allowed to give out that information which is undertandable. but who do you turn to when you are in this hell hole. i am paying for a gated community that the gates dont even work. everytime you call the leasing office they never pick up the phone. when you walk in they act as if you are bothering them at nothing they are doing. I WILL ADVICE YOU TO LOOK AWAY WHEN YOU COME HERE!! they have BUGS like crazy from roaches, ants, flies, nets, silver fish, beatles, spiders etc. and goodluck with trying to find a quiet apartment at laurel hill preserves. you will hear the residents yelling fighting and banging and dogs running around the whole house!! THEY ALL NEED TO BE FIRED AND A NEW COMPETENT STAFF NEEDS TO BE HIRED, people who have the peoples best interest at heart!! the reviews with 5 stars are completely fake!! they were done by the leasing office. I am breaking my lease and getting the hell out of dodge. in jesus AMEN!! -UNHAPPY RESIDENT-