If not for the rude and condescending staff this place would ok. My husband and I pride ourselves on being responsible and respectful people. We were never late on rent and kept the place in top notch shape with no damages. When we moved out I asked if there would be a walk-through. The lady at the front office said "Oh, no need! You're all taken care of". I should have insisted! Sure enough we get a letter months later about stains in the carpet and a broken closet door. We had no photos or any proof other than our word against theirs so without arguing we sent the check to put it behind us. They received and deposited the check within 30 days of us receiving notice. EIGHT MONTHS LATER out of the clear blue we start receiving threatening calls from a debt collector!!! AGAIN I gave them the benefit of the doubt and figured it was just an oversight on their part and I would call to clear up the matter. We were given the run around for a week by being told there was ONE person in the entire office who could assist us and she was out sick, all the while we are being harassed DAILY by this debt collector. My husband finally speaks to DEBBIE and she is completely RUDE! She practically called my husband a liar by saying they never received the payment. Went on to belittle him by continuously telling him to "calm down" and "lower his voice" while he remained composed and professional throughout the conversation. FINALLY before ending the conversation DEBBIE suddenly finds record of the payment. Do you think we received a single apology? Any admittance to their wrongdoing?? Nope. Instead she then changes the story to say we were late with the payment which was also a LIE! After ending the conversation my husband later called back to schedule a face to face with DEBBIE so that he could bring our documentation showing we made the payment and on time. By then DEBBIE had completely changed her tune, referring to him as "sweetie" saying she would contact the debt collector and tell them not to contact us anymore and that the matter had been resolved. STILL no apology EVER. To conclude, avoid this place because based on other reviews DEBBIE has been a constant problem here and yet the place continues to employ her. The remainder of the staff isn't the greatest either. Customer service across the board there is sub par.
I don't understand the other reviews... I love this place, the staff is great and repairs are taken care of. It isn't loud and I have no problems with anyone. Of course I have not spent a summer here so I don't know how loud college students are when they are on vacation! '-))
The manager, Debbie of this apartment complex, is VERY rude, and does NOT know what she is doing! She did not give a clear explanation as to why I was being overcharged, acted like it was a big deal when I asked her to do something for me, and had an attitude of a child! BEWARE, as I DO NOT recommend this apartment complex to anyone unless you want VERY rude staff and to be ripped-off!
My wife and I have been living here for a year now and it has been a great experience. We moved from Puerto Rico on last February and selected Windsor after viewing over 30 other apartments in Raleigh and Cary. We can't be happier with our decision. Our apartment is beautiful, we are close to a lake, the amenities are great and well maintained, and the staff always make you feel welcomed. This complex is close to everything, you can find movies, stores, malls, a walking trail around a beautiful lake and great places to eat just around the corner, and it is less than 20 minutes commute to Downtown Raleigh and main malls in Raleigh and Durham. The service is great, specially we are very grateful to Ximena who always receive you with an smile and always is willing to help and give that extra mile that makes Windsor unique. I fully recommended! Congratulations to all!
Terrible management staff. Rented an Apartment and signed the lease. The apartment wasn't ready as promised.. I had to get an apartment elsewhere. Long story short...THEY REFUSED TO RETURN MY MONEY!!!!!! BEWARE.....