Terrible management staff. Rented an Apartment and signed the lease. The apartment wasn't ready as promised.. I had to get an apartment elsewhere. Long story short...THEY REFUSED TO RETURN MY MONEY!!!!!! BEWARE.....
My wife and I have been living here for a year now and it has been a great experience. We moved from Puerto Rico on last February and selected Windsor after viewing over 30 other apartments in Raleigh and Cary. We can't be happier with our decision. Our apartment is beautiful, we are close to a lake, the amenities are great and well maintained, and the staff always make you feel welcomed. This complex is close to everything, you can find movies, stores, malls, a walking trail around a beautiful lake and great places to eat just around the corner, and it is less than 20 minutes commute to Downtown Raleigh and main malls in Raleigh and Durham. The service is great, specially we are very grateful to Ximena who always receive you with an smile and always is willing to help and give that extra mile that makes Windsor unique. I fully recommended! Congratulations to all!
I don't normally review online but when I saw all the poor reviews recently I had to say something about my experience! I have enjoyed living in this community. The staff is friendly and professional - they always repair things promptly and with no hassle. Everyone I have interacted with on the staff has been fantastic. The only reason I did not give a 5 star rating is because of the other tenants. As expected when living in an apartment, neighbors can be noisy - overhead and sometimes outside. This is not the case for all buildings so just be mindful of where you move as the windows are not very sound resistant! Occasionally be tough to find a parking spot close by. Despite the shortfalls of apartment community living, our family feels safe here and we are happy to live in this community for the time being.
Community Amenities Coffee Bar-- It is rarely fully stocked State-of-the-art Fitness Center -- very small space Fitness Trainer -- Um, I've not seen nor heard of an onsite fitness trainer and I've lived here almost 2 years Resort Style Pool -- Great Outdoor Grilling Cabana -- Great Wi-Fi Hotspot at the Clubhouse & Swimming Pool Area--limited Poolside Fireplaces--Great Billiard and Poker Room--This is the smallest clubhouse/gameroom area that I have ever seen in an apartment community. The foosball table never has a ball. I've resorted to bringing my own anytime we want to play. Executive Business Center-- Never has paper in the printer Garages/Storage Units Available--Must pay for storage that is located right next to your door. Car Care Center--HARDLY EVER has the attachment (spray gun) around for use. I've only used it once in the two years I've been here. Anyother time that I've wanted to use it, it has not been available for whatever ODD reason. Valet Trash Service--Great Laundry Center-- I don't use the laundry center Greenway Trails--GREAT Dog Park--I don't have a dog Resident Events--I've not attended any Walk to Shopping, Grocery and Dining--I LOVE THIS ASPECT Convenient to I-40 and I-440 Beltline--GREAT Apartment Features Ceramic Tile Flooring Glass Door Stand-Up Shower Luxurious Garden Tubs Private Patio/Balcony Stainless Look Appliances Spacious Walk-In Closets Built-In Desk with Bookshelves Decorative Edge Crown Molding Fireplace* Laundry Room with Full Size Washer/Dryer Connections 24-Hour Emergency Maintenance--NOT SO MUCH 9 Ft Ceilings Built in Microwave Ovens High Speed Internet and Digital Cable--BASIC CABLE Vaulted Ceilings *
Do not live here! Windsor was a pretty nice place when Riverstone owned the complex, but since the new company took over it has gone downhill. The office is very unorganized. After the switchover it took them a couple months to finally have rent/utility bills organized, on time, and correct. We would constantly have notices posted to our door that we were going to be charged for leaving bicycles, strollers, etc outside of our apartment .... none of which we even owned. It was other renters in our building that would leave their belongings outside, yet we were threatened with fines. They tell you they will take care of something and then nothing happens. The new manager is extremely rude. I tried discussing a small issue with her and she interrupted me and raised her voice at me every time I attempted to explain myself. The way she talked to me was extremely disrespectful and belittling. I have lived in apartment complexes in the Greensboro area and Cary and this is by far the worst experience I have ever had.