The new manager sucks...just like the old one. The office has turned over at least twice since I moved in 7 mths ago. Roaches and spiders in my downstairs apartment almost daily. I could not live in my apartment for the first 2 weeks of my lease due to severe flea infestation...had to call corporate several times to get a refund in rent. They fixed a leak in my closet and patched it up. The closet smells moldy months later.... The price is appealing but once you move in you will see. Also the pool and bathrooms are always dirty. Expect water bill to be at least $60.
I have been here for almost 3 years. There have been different "managers" nearly every time I have had to go to the office. I have never written a negative review for anyone, however I feel as if you are looking into this property I should warn you. After paying my rent on time, online for nearly 3 years I went to log in this month to have a $42 "convenience fee" with absolutely no notification that this was going to happen. I ask in the office and at the management property office and no one seems to know that this is on their site. I can not log in with my account and they say I can. Also, in addition to rent your water bill will be a minimum of $60/month that added on to your rent monthly. I was told they add up all of the water for the property and divide it among all residents. That was not told to me up front but something I have just come to accept. I am only home 3-4 days per week for 9 months out of the year but I pay the same water as a full family using water daily. I did not have heat until my 3rd winter here. I filed a request several times and they always came to "fix" it but it never worked until I went at the beginning of this winter and really pitched a fit. I pay for monthly pest control because roaches and ants have been in abundance since I moved here but they only come to spray once a year. I have purchased all ant roach things possible to keep it under control so why am I paying them to do it? Parking spots here are great only if you have a fiat. My car has been keyed and hit in this parking lot. The "granite counter tops" are not granite, they look like it from a far but I lived here when the redid them and they only sprayed them. They are impossible to keep clean and look cheap. I was told I was going to have a screened in balcony by the pool but when I moved in I was not even near the pool and my balcony is not screened in.
The management will not take personal responsibility for their shortcomings, instead placing all blame upon the tennant. Their water bill system is unfair, first of all. I did not agree to pay all of my bills at once, with no chance of addressing each bill individually. I even showed the management the relevant text in my lease, to no avail. If you have issues which need to be resolved, the office will use a combination of delfection, misinformation, and dishonesty in order to get you to leave. I have had maintenance ENTER MY HOME unsolicited and without my express written consent. This happened because I emailed inquiring about how to get my mailbox lock fixed. Without any word back or and indication, a maintenance man entered my home, terrifying my girlfriend, who was home alone, simply to give her keys. When I brought this to the attention of the front office, I was simply told that maintenance requests implied free access to the unit. I never made a formal request, giving my consent for a stranger to enter my home. Especially to give me keys which could have been left at the office. Bugs, especially roaches, are a major issue here. I have been able to get rid of them within my own unit, for the most part, by using my own money to purchase pesticides. This is especially wrong, considering all tennants are charged for pest control. The 2nd star is to be fair considering the rent appears reasonable, and the location is good. That said, the your bills and fees can quicklu become unreasonable to do unexpected changes in policy, which you will not be notified about.
Although I cannot speak for everyone's experiences, I can agree with the one star reviews 100%! Starting with the bug problem, I have seen the exterminator once since living here just under a year and a half and that is only because I went through the leasing office/management to contact the bug control company they use and directly talked to the company, setting up the appointment myself to spray for fleas, ants, roaches, and termites. After requesting on several different occasions and explaining I had a flea (which I think was contracted from the "dog park") problem, I was told I was put on list for the bug control. I took off from work 2 weeks in a row because I was told on two particular dates someone would be by. Both times, no show. Fleas, ants and roaches continue to be a problem. There have been some positive experiences like the pool but the leasing office and staff, is most definitely not one of them. A few months ago management posted a flyer on all resident doors stating that personal items are NOT ALLOWED outside your door with the exception of a door mat. Within the hour of maintenance removing items, I had forgotten about my bicycle under the staircase (that I had just rode that day), after realizing I had left it under the staircase I went to see, it was gone. After speaking with the leasing office, they reported that the bike had been trashed and they would look into it. Speaking with the leasing office for nearly a week, I physically went to the manager in the office and was told they didn't remove any bikes. RED FLAG! Yes, I should have had a lock on my bike, but it seemed a little strange that within that hour the bike was gone and had left my bike out like that on several occasions. I was inclined to think that maintenance, leasing staff or management was not about thievery, until my neighbor told me one day he had dropped his phone in the grass walking his dog. He tracked the phone with GPS and followed it to he leasing office. Once inside he asked about his phone and management was cooperative until he called the phone and heard it ringing several times. Any who, the pricing is way to much, for what is called "luxury", water bill is unfair. I left for business travel for a month and how is it that I still pay 60 dollars for water when not used...AT ALL? Maintenance is really not that great, although is not the worst I've seen. The pool this year has been the grossest pool I've ever seen from glass, to urine I guess, just nasty. I don't know what happen from last year but, this year it has been clear as mud. If I had to recommend this place to anyone, it would be college students and I would NOT call these "luxury" apartments. Overall this place has not been the worst place I've lived and I hate to be so negative about this company but I think a lot of little issues and problems I've had just adds up and this management seems to never improve.
STAY AWAY FROM THIS PLACE!!!!!!!! they will tell you false information to get you spending money and not getting it. They do not have a clue of what their jobs are.... Awful customer service.... Read the reviews before you go there. Yes it is in a great location, but go somewhere else.