I wish Google would allow me to give this place ZERO stars! The management office is extremely rude, disrespectful and simply heartless. I called Marissa calmly and respectfully requesting her assistance with a family emergency requiring me to leave a guest car for 2 consecutive nights. Not only did she refuse to even hear me out, she flat out told me she would MAKE SURE my guest's car would be towed. Marissa hung up on me, I called back and she refused to speak to me. I spoke to John who said he would call me back and I never heard from him again. I then called the Boston office for Metropolitan properties of America and spoke to Ariel who at least was polite and respectful but again did not call me back as she said she would. About 2 hours later I received an email from management stating that I could not renew my lease. What makes you think I'd ever want to renew my lease with you?! This is THE WORST place to live!!! No one should get home to see dead mice in their kitchen and have management do NOTHING about it! A resident paying their rent should not be treated like they live in a college dorm and be limited on overnight guest passes! If you are looking for a place please take everyone's advice and take your money elsewhere to a company who actually values their residents and treats them with dignity and respect.
I have been living in this community for 3 yrs now and I think Granada Highlands has come a long way since then. I would like to begin saying that every Apartment Community have some problems but to recognize those problems and work towards it is what Granada Highlands management have done in the last few months. I am not going to list the problems from the past as they are resolved now and made the living environment much much better these days. The things I like the most is snow removal during winter from the parking lots and sidewalks, secured front gate entrance with security guards 24x7 and lots of cameras, speed limits signs around the facility to assist pedestrians from having a pleasant morning or evening walk, 3 bus stops inside the Community, decent amenities like any other luxury apartments ((includes Gym, Pool, club house, movie room, billiards room, Tennis Court, Basketball Court, Pet Playground, Kids Play area indoor and outdoor, Barbecue party area), organized mails/package pickup making it secured and efficient by following up with emails, very good energy efficient laundry machines on each floor, 2 elevators per building, well managed cleaning staff keeping the facility clean and beautiful along with disposing garbage twice everyday. Apart from these luxury apartment facilities, the apartments are nice and new with scenic views of downtown Boston along with well insulated walls, energy efficient appliances, intercom for building entrance and amazing maintenance personals. So far each of my work order got completed in less than 24 hours followed by follow-up email. I just want to conclude that there may be few things I don't like it here but the good things easily make up for those and make this place a pleasant living experience which you can call your home. Thumps up to the new management for bringing a lot of new rules and good changes and I hope this would get more and more better from now on as the new management is very hungry for feedback from residents and want to continuously improve each day. I strongly recommend this place for someone want to have affordable and pleasant living experience.
So far this is the best place I have ever stayed. I say it is as a community more than my home. I give excellent rating for all the aspects anyone can consider. Maintenance, Atmosphere, Cleaniness, Security and on top of it excellent community and top notch view of Boston skyline. Cost effective when compared to the other residential properties and I say cheap with advantages you within the community like club house, kids place area, covered parking etc.. Trust me - never faced a single problem during my stay. No maintenance problem was left unresolved over night. Staff is very good and polite.
I have lived here going on 8 years and hope to continue. I, like many others, tend to not let people know when they are doing well, and only speak up when there is a problem or to complain. On that note, I have decided to post this positive review and make some comments. Granada has had its challenges over the years with the management/ leasing office personnel, security staff and maintenance. I feel it is now on an upward turn, but we all need to give it a chance. Change does not happen overnight, especially in a community of this size. A few of the issues that have had to be addressed via emails, are due to the fact that there are some residents who don't follow rules and procedures that are clearly written in the leases and addendums. Management must now continually send out emails reminders. If you have an issue or a complaint, is all in they way you address the office as to how they will respond. The positive changes that have happened in just the last couple of months should not go unnoticed. Instead of the sense of "entitlement" that some have, they should be appreciative of the fact that MPA is working to make things better here, for everyone. All of us will not be satisfied 100% all the time, but we can try for a happy medium. Those people who don't like rules and procedures to follow in a community of this size, should not live here. Any issue that I have had ( and there have been a few) have been addressed by action or change. Recently, there are new people in the office who are very welcoming and address you when you walk in. This is a positive change. The package area has gotten better (just make sure to pick up your packages in a timely manner and sign the log), the new washers and dryers are awesome. Although they cost a little more, you can fit more in both and it doesn't take two dryer cycles to dry a load of laundry (which was a fact for many people, in various buildings). I have always had good experience with the maintenance crews. I love the grounds (my #1 reason for moving here besides being pet friendly) , safety of walking outside any time, worry-free (legal) parking and all the other things that are done for us on a daily basis, that can be taken for granted or not even noticed. On another note, being pet-friendly is a privilege and not a right. A reminder to all those who don't follow the rules on picking up after their pets -it is very rude to your neighbors, awful to look at (and step in), and a health hazard. Illegal pets should also be reported as these people are not paying the monthly pet fee that all the legitimate pet owners have to pay. Cracking down on illegal cars with the new towing policy is a great. Some people still seem to be getting around it, but if reported, will be taken care of. All in all, I look forward to living here for some time and hope that it will continue to be a nice home and environment for everyone who has the privilege of living here.
Granada Highlands is a quiet place to live and has close proximity to Boston. There is plenty of parking and the grounds are nicely landscaped. The community has great amenities such as the pool, gym, and game rooms. We have experienced some issues with the hot water and there tends to be longer wait times for laundry machines. Maintenance is attentive to needs and responds quickly to inquiries. More recently, emails from the MPA staff have been confusing with some of the new rule implementations.