This is the worst society I ever lived in past . It's dirty ,washer dryers not working and people go out in winters to laundromat , water shut off is common . They charge you little less rents because seems most of there complex are vacant and people run out as soon as they can . They trap you in bad lease terms and whack your money from deposit .. the management is terribly rude and manner less .when you call them for help. Never ever I want to deal with them . PATHETIC .. I never write reviews this bad ever to spoil someone business but these people deserves this to stole people's hard earned money by giving horrible place to live and when you ask for maintenance or moveout they show catchy lease and hidden terms . I would happy if this can even help one person to stay away from them
I looked at the rate before I chose the apartment, I didn't believe it at that time. But I think I'm wrong, here are my experiences after I moved in and out: 1. Asked to replace the window frame because there is a gap between two windows, never get it fix, it stayed there for one year and I told them wind is coming in in the winter, but just NO ONE was coming, I gave it up finally 2. Ask to repair the tub, it got stuck and got fix after four months after a couple of requests. 3. Got charged for $900 when we moved out. Said we damage carpet and tub, but the inspection before we left showed everything looks good, and why should I get charged if there are any damage happens after I moved out? If they found out something broken before we moved out, why they didn't call me to ask me to fix them? They charged me $900 and are very rude about my request to review my report.I said "there maybe something wrong, we checked before we left, they shouldn't be any damages, we lived here and treated it as home, and we got report for the inspection and it said it was good before we left...", the manager 'corla' or 'Paula'(haven't heard clearly) haven't wait until I finished my words and said "oh, really? then come and see pictures...", I asked whether they are available in weekends, she said very rudely "no, CAME in Monday to Friday". I don't think any single person should be this rude, I don't know how they hire a such person. If you want to find a good apartment and left no worries even you leave, don't even bother to think about this place! Not worth a try!
This place looks beautiful on the outside and has great amenities. However about 2 weeks after I moved in I saw a cockroach. I sent out emails and tried to communicate with management and their responses were very delayed. They did begin weekly pest treatments in my apartment however once the treatments stopped, the cockroaches always returned. Due to the persistent cockroach problem I decided that it was not fair for me to have to pay this rent and live with these unsanitary conditions so I decided to withhold rent until the problem was solved. Unfortunately for me their management team took me to court and due to the language in the lease they created (one that basically saves their neck because they know they are terrible) they won. I spoke with multiple tenants who have had the same problem. I have had the worst experience at Granada Highlands and I would not reccommend renting this cockroach infested "gated community".
Worst management ever. PAULA is very rude and does not have any social skills. Beware