This is the worst society I ever lived in past . It's dirty ,washer dryers not working and people go out in winters to laundromat , water shut off is common . They charge you little less rents because seems most of there complex are vacant and people run out as soon as they can . They trap you in bad lease terms and whack your money from deposit .. the management is terribly rude and manner less .when you call them for help. Never ever I want to deal with them . PATHETIC .. I never write reviews this bad ever to spoil someone business but these people deserves this to stole people's hard earned money by giving horrible place to live and when you ask for maintenance or moveout they show catchy lease and hidden terms . I would happy if this can even help one person to stay away from them
I have started to live in Granada Highlands from September 2014. I would like to put a good word for Katie Atchley. She was professional and sweet right from the start of the process. She made sure that the whole process went smooth. The apartment is really spacious and very nice. But, I had a chance to speak with Property manager Paula and she is the completely opposite of Katie. I went to leasing office to get a parking sticker. But, unfortunately I had lost my car registration paper. For that matter I had to speak with Paula. She spoke to me in a very rude manner and denied to give me the sticker unless I get my car registration. I understand that it is management policy, but there is a way to speak with residents. The way she spoke, It appeared that she is paying for my rent and I owed her something. She is inconsiderate and does not care to speak in a polite way. I would highly recommend her to go and complete finishing school and learn to speak to people. My roommates also complained of her interfering in the lease signing process where Katie was very kind to explain the highly elaborate terms of the lease, but Paula interrupted in the middle, since she got a new appointment and forced Katie out. That was completely unprofessional, moreover, she did not bother to go over the lease at all. I would highly recommend Granada Highlands for a very nice apartment place. But please even if the property manager tries to talk to you, try insisting to speak to someone else. Katie is very sweet and I think everyone should associate with her.
This place looks beautiful on the outside and has great amenities. However about 2 weeks after I moved in I saw a cockroach. I sent out emails and tried to communicate with management and their responses were very delayed. They did begin weekly pest treatments in my apartment however once the treatments stopped, the cockroaches always returned. Due to the persistent cockroach problem I decided that it was not fair for me to have to pay this rent and live with these unsanitary conditions so I decided to withhold rent until the problem was solved. Unfortunately for me their management team took me to court and due to the language in the lease they created (one that basically saves their neck because they know they are terrible) they won. I spoke with multiple tenants who have had the same problem. I have had the worst experience at Granada Highlands and I would not reccommend renting this cockroach infested "gated community".
I looked at the rate before I chose the apartment, I didn't believe it at that time. But I think I'm wrong, here are my experiences after I moved in and out: 1. Asked to replace the window frame because there is a gap between two windows, never get it fix, it stayed there for one year and I told them wind is coming in in the winter, but just NO ONE was coming, I gave it up finally 2. Ask to repair the tub, it got stuck and got fix after four months after a couple of requests. 3. Got charged for $900 when we moved out. Said we damage carpet and tub, but the inspection before we left showed everything looks good, and why should I get charged if there are any damage happens after I moved out? If they found out something broken before we moved out, why they didn't call me to ask me to fix them? They charged me $900 and are very rude about my request to review my report.I said "there maybe something wrong, we checked before we left, they shouldn't be any damages, we lived here and treated it as home, and we got report for the inspection and it said it was good before we left...", the manager 'corla' or 'Paula'(haven't heard clearly) haven't wait until I finished my words and said "oh, really? then come and see pictures...", I asked whether they are available in weekends, she said very rudely "no, CAME in Monday to Friday". I don't think any single person should be this rude, I don't know how they hire a such person. If you want to find a good apartment and left no worries even you leave, don't even bother to think about this place! Not worth a try!
I truly understand why this place has such a low rating, and in my opinion discrimination is running rampant in this organization. They just told someone I know over the phone they expect their tenants to have 3 times their monthly rental fees. So your income would have to be around six grand a month. I wonder if the attorney general's office knows that this kind of discrimination is part of their business model. We called back just to be sure we heard them correctly and it was confirmed. I don't think anything they have to offer short of moving their location to Brookline Ma. would warrant their attitude. It's funny how this just short of being a project looking development to me can act so uppity.