Terrible. Only one set of elevators near the garage. Security is nonexistent. They have "cameras" and "locked doors", well my car was stolen out of the garage and the doors are always open. Even Denver PD says this place is terrible because management will never corporate and the camera footage doesn't exist. The leasing agents are rude and hate their jobs. They don't have any socials. The place is outdated and simply not a good layout. Walls are thin and can hear your neighbors whispers. It was one problem after another. Rent anywhere but here. The reviews speak for themselves.
If you're looking for a semi-nice/comfortable and safe place to live, The Metro apartments isn't for you. - Couple days into my lease, kitchen sink wouldn't drain. This took about 5-7 days for them to fix it. - I lived on the 1st floor, 1 night I came home to my living room window was half way out, the only thing that stopped the window from shattering or cracking was the blind. I thought someone broke in or tried to, but it was the wind that caused the window to fall out. I submitted this request and wasn't taken care of until June, about over 6 months later. - The fridge would frequently crap out. I told them about this issue within a month of starting my lease and it wasn't taken care of until about 5 months later. My food in the fridge and freezer would frequently go soggy and bad. I probably wasted a good $300-$400 on new food that would go bad the next day or few days. The maintenance guy did't know the difference between the "Coldest"/5 setting and the warmest/0 setting in the fridge. You'd think reading and understanding something soooo simple would be a minimum requirement to work their, but it wasn't. - The toilet wasn't straight, it was literally at an angle. During my walk through I pointed that out and she was like ohh ya, you're right, how weird.. No mention of hey! I'll get that fixed nothing like that.. - The last 4-5 months of my lease, the washer would frequently leak/flood my apartment.. One afternoon I woke up to a knock on my door and their maintenance was there asking me if my apartment was flooded.. I was like what?? He showed me the puddle of water that leaked outside of my apartment and into the halls. I let them come into my apartment to check out the washer and I'm not even joking about this, but the way he "fixed" the hoses was how an 8th grader would fix it and he acted like it wasn't a big deal. It was like umm ok, it's just going to do this again, but he acted like it was all taken care of, but that wasn't the case. - One thing I HATED was whenever I would use the dryer, it would make the entire apartment so humid that it was like I just stepped out of the shower. If i had any papers, mail etc around, it would turn soggy. This would happen even if I had the A/C down to 67, 68 etc. There wasn't proper ventilation. I would not be surprised if there was mold in these apartments. - Car break-ins, the garage door not working, other entrance doors, dog poop and piss in the hallways was a very frequent occurrence. No matter how hard you try to avoid stepping in dog poop, you WILL step in it in the halls at some point. - My base rent was $1,370. However they have this really odd billing where you're literally paying for someone's utility usage, and the community usage, i.e. lights in the garage, outside lights. It's just one big bill and they divide it out to all of it's residents. Since I was rarely home, I would pay 3-4X more than what I normally would. With my base rent and utilities alone (not including cable/internet or phone), it was about $1,500/per month. - When I got my renewal notice, they wanted to jack it up to $1,540 from $1,370 for the base rent, no joke! There was no way I was going to pay that much for an apartment that was maybe worth at max $750-$900 tops per month. I landed at a brand new place, 18th and Chestnut (closer into downtown/union station) for $1,455 per month (granted it was a special deal). This community is so new that no one lived in my apartment prior. So it's much much cheaper and far nicer. - Ohh last thing.. the "gym" was a complete joke. They told me they were remodeling it by April, it wasn't touched when I moved out in November, it probably still isn't remodeled. The equipment was extremely out-dated and didn't work, it was about 13 years old. When they replaced some of the equipment, it was older refurbished equipment... it's like why even bother?? The gym is/was just a bit larger than my living room. I would bet that the positive reviews are either paid for, or by the staff themselves. I think most of the bad reviews are very honest.
Most of the residents who live at the Metro are in their 20's and rent for only a year and then move on with their lives. I have been living here for over four and a half years and have been renting for close to thirty so my expectations are based on what I have experienced long term. The apartments at the Metro rent at a competitive price for Lodo and are larger than those of the buildings that most recently opened on Chestnut. The hallways are plain with concrete floors but given that the building has dogs concrete seems a wise choice. If you are looking for luxurious living where you will be pampered this is not it. If you are looking for a nice apartment where most problems raised to management are usually solved promptly and if not there is a reason then The Metro should be among your choices to investigate. The location is great but it is downtown Denver where both the comfortable and homeless are resident. Is there crime? Very little especially with a policeman focused on the building complex. Car break ins seem mostly avoidable. Lastly the residents are polite...not usually looking to make friends but certainly welcoming..
Don’t be as foolish as me and make the mistake of making The Metro your new home. I have lived there for about two months and I have never felt like more than just a rent check. The grounds are unkempt and the entrance doors to my building are often broken. As a female living alone safety is always in the forefront of my thoughts. Unsecured building doors is a major concern. I have pictures that reflect the awful experience I am about to share with you. Below you will find the list of issues I experienced in my apartment and with the community itself upon my move in late November 2015: My fob key didn’t work on the garage or the building for three days (My car was side swiped because I had to park on the street since I could not access the garage.), clumps of dog hair, dust, and dirt all along the perimeter of my apartment, mold in fridge drawer, no hot water in the bathroom, broken toilet handle that couldn’t even flush the toilet, all of the baseboards had grey dog hair stuck to them within the paint, there is also about a half inch gap from the metal threshold plate itself to my apartment floor (you can feel the cold air slip through all these gaps as you walk or stand by it.), cabinet shelves dusty and had dried food stuck on them, the toilet seat itself had stains all over it until I cleaned it, the light just as you enter my place won’t turn off sometimes, the bathtub and shower walls were extremely dirty and stained, stained and dirty door knobs, the laundry room door was filthy and covered in some nasty substance, food and dog hair stuck to the inside of my fridge shelves and walls, black glue like substances all over entrance strip that sticks to my shoes, caulking and possibly paint spots all over the floor, cabinets and counters, cigarette butts all over the balcony, blinds that don’t function properly, bedroom windows are difficult to open/ warped window, top right closet shelf arm so broken I can’t put anything on it, cabinet veneer is peeling off a lot of the cabinets and counter-tops, every surface area needed to be dusted (including counter tops), my fridge is leaked inside so bad it was ruining groceries, and I continued to find dried food and dog hair in my cabinets for week after the move in. It honestly looked like the last tenant moved out, and then I moved in. Nothing appeared to have been fixed or touched prior to my move in date. The Metro offered me a cleaning crew 3-4 days after I moved in. However, I didn’t want to unpack all of my belongings and live in that filth while waiting to hear back from someone so I cleaned it all as I found it. I refused a cleaning crew because I had already done it myself. Other than setting up a date for maintenance to come by (which is standard protocol when anything needs to be fixed) and fix certain items I got a scripted apology from management and that is it. I spent easily 3-4 days cleaning what they should have taken care of before I moved in. I feel some type of rent concession should have been granted for the move in situation they provided for me. But per the manager, “we do not give rent credits for issues such as these, but will do everything we can to make things right for you.” I am unsure how they want to make it right if I have already cleaned everything and maintenance correcting the issues is a given. So, that left me with a brand new car that was damaged because my fob key failed to work at The Metro for three days, a sub-par apartment, and a sometimes secured building as my new home. As I said before I have pictures to show and would be more than happy to share more to those who care to know more. Providing an unclean, unsafe, barely functioning apartment, along with some potential health risks to ANY tenant is completely unacceptable. Don’t be desperate and move to The Metro. Do yourself a favor and keep looking.
Have lived here for almost 3 years. Great location and good access. Street parking sucks, especially during Rockies season and I have had my car broken into twice (IN THE PARKING GARAGE), in which the Metro said there was nothing they could do about it.