Don’t be as foolish as me and make the mistake of making The Metro your new home. I have lived there for about two months and I have never felt like more than just a rent check. The grounds are unkempt and the entrance doors to my building are often broken. As a female living alone safety is always in the forefront of my thoughts. Unsecured building doors is a major concern. I have pictures that reflect the awful experience I am about to share with you. Below you will find the list of issues I experienced in my apartment and with the community itself upon my move in late November 2015: My fob key didn’t work on the garage or the building for three days (My car was side swiped because I had to park on the street since I could not access the garage.), clumps of dog hair, dust, and dirt all along the perimeter of my apartment, mold in fridge drawer, no hot water in the bathroom, broken toilet handle that couldn’t even flush the toilet, all of the baseboards had grey dog hair stuck to them within the paint, there is also about a half inch gap from the metal threshold plate itself to my apartment floor (you can feel the cold air slip through all these gaps as you walk or stand by it.), cabinet shelves dusty and had dried food stuck on them, the toilet seat itself had stains all over it until I cleaned it, the light just as you enter my place won’t turn off sometimes, the bathtub and shower walls were extremely dirty and stained, stained and dirty door knobs, the laundry room door was filthy and covered in some nasty substance, food and dog hair stuck to the inside of my fridge shelves and walls, black glue like substances all over entrance strip that sticks to my shoes, caulking and possibly paint spots all over the floor, cabinets and counters, cigarette butts all over the balcony, blinds that don’t function properly, bedroom windows are difficult to open/ warped window, top right closet shelf arm so broken I can’t put anything on it, cabinet veneer is peeling off a lot of the cabinets and counter-tops, every surface area needed to be dusted (including counter tops), my fridge is leaked inside so bad it was ruining groceries, and I continued to find dried food and dog hair in my cabinets for week after the move in. It honestly looked like the last tenant moved out, and then I moved in. Nothing appeared to have been fixed or touched prior to my move in date. The Metro offered me a cleaning crew 3-4 days after I moved in. However, I didn’t want to unpack all of my belongings and live in that filth while waiting to hear back from someone so I cleaned it all as I found it. I refused a cleaning crew because I had already done it myself. Other than setting up a date for maintenance to come by (which is standard protocol when anything needs to be fixed) and fix certain items I got a scripted apology from management and that is it. I spent easily 3-4 days cleaning what they should have taken care of before I moved in. I feel some type of rent concession should have been granted for the move in situation they provided for me. But per the manager, “we do not give rent credits for issues such as these, but will do everything we can to make things right for you.” I am unsure how they want to make it right if I have already cleaned everything and maintenance correcting the issues is a given. So, that left me with a brand new car that was damaged because my fob key failed to work at The Metro for three days, a sub-par apartment, and a sometimes secured building as my new home. As I said before I have pictures to show and would be more than happy to share more to those who care to know more. Providing an unclean, unsafe, barely functioning apartment, along with some potential health risks to ANY tenant is completely unacceptable. Don’t be desperate and move to The Metro. Do yourself a favor and keep looking.
The apartment we had was great. Only one maintenance issue in a year and a half. Garage doors were broken often and not fixed. Accounting with them was a nightmare. I had to call them every month to get something fixed. Even having to call them after I moved out because they messed up our refund check. Most of the office staff are pleasant. They do keep the grounds and buildings very clean. The trash chutes could use a cleaning.
Where do I even begin with this nightmare? First off and most frustratingly the main office does a terrible job at package management. I've gotten delivery notifications from carriers at noon and don't hear from the front office until 5:55 when they close at 6. This has happened often enough that I've come to expect it and any time I expect a package I have to track the delivery myself and stop by the office before they've notified me of it's arrival. Second is their fitness center. I was touring apartments in October of last year and they assured me their dismal fitness center was getting a renovation in the beginning of the new year. We're now an entire year later and towards the end of my lease and I still haven't seen a bit of effort on the renovation. Will it ever happen? Probably not. Third is their maintenance. I had a request for a broken AC unit that ran continuously open for an ENTIRE MONTH, and only after weeks of badgering their front desk staff were we able to get someone up to fix it. They did not take responsibility for the issue, and we were stuck with the $500+ electric bill. On top of that we've had broken items in the apartment that we've put tickets in for that never get touched. One of our sets of blinds hasn't worked since the week we moved in, and despite multiple maintenance tickets and emails it remains untouched. Fourth is their property management. Our building has not had a working door call since we moved in. They then say that they are replacing all of the entry systems on all building and that it will be fixed. Continuing with the wonderful service they offer, we still don't have a working call box, even after they turn off the fob system, open the garage doors permanently for the week while they have a crew working on it, leaving the entire building open for whomever would like to come in. On top of all of this we didn't receive an electric bill for the first 5 months. When they finally gave us an electric bill they were mad that we didn't request where our bill for the past 5 months was (who would?). If I could give 0 stars I would. Do not rent from this complex.
Don't lease at the Metro apartments. This is one of the worst apartments in downtown, complete rip-off. I can't think of a good thing about this place. Everything breaks in and outside the apartment, security sucks (anyone can just walk in), and a lot of the residents here are so immature, i.e. hey, let's get a chain to my really super awesome truck, tie up a lamp post and take a street light down.. and so they did. poop, pee, broken glass, trash is a common thing. Don't be fooled, don't ever think about leasing at the Metro.
Don't be desperate enough to rent at the Metro. The entire place sucks The gym is a awful, you are better off walking or running around in circles in your apartment for cardio, and for weights, you're better off stacking heavy things and lifting them, or something like lifting your couch, tv, table or bed, seriously, doing that is better then the gym they have here. The gym a hazard, cardio machines don't work, randomly shut off and are a complete piece of crap from 15 years ago. This is the most overpriced apartment in downtown, it's nasty, everything will break down in your apartment including your windows will fall out if it's too windy. The list goes on