This place sucks. The pool hasn't had furniture in months. The gym equipment is broken. The spa doesn't work. My plumbing is a joke. I have 2 baths but only 1 can be used to shower at a time because the water pressure will shut off the second shower or both at times. The place was disgusting when I moved in. I have made multiple requests to fix my fridge but they don't really do anything when they come. Oh and if you get a garage they will lie and tell you you can drop it at any time but if you do they tell you its a lease for the garage and you can't get out of it. The assigned parking spot is at ANOTHER building. I didn't even get an assigned spot at my own building.
Maintenance is a Joke. My dishwasher hasnt worked since the day I moved in. Multiple maintenance requests have resulted in nothing more than "It just needs to be cleaned", yet everytime they "clean" it, the problem ensues. Every time I put a maintenance request in it takes at least 2 weeks and several reminders before anyone shows up. Last time someone showed up to remove a broken light bulb socket from the outlet, it resulted in broken pieces of glass and plastic all over my closet floor and was never cleaned prior to leaving. Management has never attempted to make things right, they simply say "the maintenance crew says its working so there is nothing we can do". I am currently on the 5th request to get my diswasher fixed in as many months. Currently on the 4th request to get a window blind fixed for 2 months, still no response other than "Im sorry, we will get right on that"
I lived here for 2 years. Autumn, the manager, is very rude and condescending. She's rarely ever at the social events and when she is, she has a bad attitude. When I moved out I had a few cleaning charges even though I hired a cleaning crew. When I initially called about the charges, i was told i would receive a call back. I did, about 1 1/2 weeks later saying they were going to send the amount owed to a bill collector. I called ARS and they told me to speak to Autumn even after i told them about her bad attitude. I would not recommend this place to anyone. Dont be fooled by the location and its appearance. This complex is run very poorly. Worst experience i had in Phoenix.
What a difference since new management has taken over! This is a wonderful community set beack in a beautiful neighborhood. The maintenance staff if fast and attentive, The leasing staff is very friendly and helpful with all my needs. I will be calling this home for many years to come!