Run Run As Fast and Far as you can. The security is the worst I have ever seen; constant break ins and thefts; the staff is incompetent and don't know what they are doing. The maintenance staff can't fix things and you are constantly having to call them back. In the 2 years that I have lived there, the security gate was hardly ever fixed; when I moved in I told them I had to have a secured location and they assured me that this was a rare occasion that the gate wasn't working properly. Recently my lease was up on the 9th of the month (which fell on a Saturday) told I had to be completely out and the apt cleaned. Since I work for a living, I had to move out the weekend before and had the apt cleaned on that Tuesday. Paid them for the rent up to that point. Now they are trying to get me for several hundred dollars and they have included my son who was only listed as an occupant (no $$ responsibility at all). Again run fast and far. 'Worse place I have ever lived. About to get attorney. Have also heard from past renters that they always try to get everyone for some amount of money.
I enjoyed this place when it was still Island Club. Nice apartments considering the area, and friendly staff that got to know you. A few months ago, they became Arium under Carroll management and the decline in quality is atrocious! Office staff is rude and short with you. They only want to see you walk in if you've got a paycheck in your hand. Uhauls are constantly parked by the mailbox circle and the bushes are overgrown, causing traffic dangers. The pool is always dirty now. Yard care is a joke. Tonight I couldn't even get in to the complex because the gate that they "fixed" was more broken than before. We've had promises of upgrades, a bigger gym, new leasing office, and none of those have been started or mentioned since. I don't feel safe with some of the new residents coming in either. It's sad to say, cos I used to like this place. 3.5-4 stars as Island Club. Zero stars as Arium.
DO NOT MOVE HERE. I regret this decision terribly. Office staff is RUDE. They make you go through companies they choose for your utilities (conservice for water and sewer and they are EXPENSIVE) It's a complete hassle for one thing after the other. They don't fix anything that was wrong before I even moved in. One girl in the office has no idea about anything apartment related so it's just tedious to even ask her anything. The other one lacks customer service. The apartment theirselves are nice and all but I'm not sure it's worth the hassle with everything else.
This apartment complex #1 of "Terrible Apartments I've Lived In" Don't be fooled when you first come here! Everyone in the office is all nice and helpful, but once you sign the yearlong lease, they become inconsiderate, stupid, rude, and never return phones call when you have a serious issue. Which means you'll have to hunt them down until you finally can talk to someone. Oh, but wait! Depending on the issue, they will tell you, "let me look into it and call you back." You'll have to end up calling them. The only people that are decent in this complex are the maintenance guys. When you come here, the model unit is a nice apartment. Your unit...won't be so nice. I had paint chipped off the walls, rusty stove appliances, there were stains on both the mirrors (which by the way weren't replaced until we've been living here for about 4-5months). I'll list a few other issues I've had here... 1) they had lost our utility payment! Which forced us to pay more money to get that refunded back to us through western union. 2) We waited a long time for the mirrors to be replaced. 3) The day before move in, we requested they remove the window so that our 3-piece sectional could fit. They told us, try the front door (keep in mind the entry way is tiny). Of course it didn't fit & we had to leave our couch outside overnight. May not seem like a lot, but the main thing I can't stress enough is the people who work in the office, even the manager, are complete idiots! STAY AWAY!!! RUN FAR FAR AWAY!!! I don't care if you are desperate for a place to live...STAY AWAY FROM HERE!!!
I LOVE this place! Just moved here in march and it might be one of the nicest most honest places I&#39;ve ever lived. The girls in the office were really nice plus they&#39;re always planning cute little community events like passing out breakfast on Friday at the gate. It seems like they do it because they like it here, not as some ploy to attract new residents. Everythings really clean and well taken care of. My apt was fully repainted and cleaned when I moved in, with stainless steel faucets and marble shower and fireplace.
The community is really really quiet which I love since im not into all nighters going on when im trying to sleep. And its really safe here w neighbors walking their dogs into the evening and stuff.
I havent been here long but I wish I would&#39;ve moved here when I first moved to jax.