My husband and I have lived at Deer Crest for 2.5 years. We are in a terrace level apartment so we don't have a patio and our apartment is pretty much halfway underground. We also chose to get an apartment that wasn't refurnished As with any other apartment complex it has its problems but we've always had the staff work with us and get things fixed as quickly as possible. Being in a terrace apartment we were prone to bugs but since I put in a plug in pest repeller we haven't had a problem with anymore coming in. Last year when it was raining so heavily we also had a problem with flooding. We flooded 3 times, once of which was bad enough that we had to move to a hotel for a week while they got the floor dried and replaced all of the carpet. Every time it flooded they had the carpet guys come and dry it/clean it starting the day it happened. They then had to do patchwork on the outside of the building to stop that from happening and so far this year we've been fine. The grounds stay pretty clean during the summer and if there is ever a time we get too many leaves or trash next to our apartment we just send a maintenance request to get it cleaned and they get it done in a day or 2. I love the fact that they recently added a fenced in dog park. I wish the pet owners would actually clean up after their dogs in there. Adding some kind of waterspout or waterbowl would be nice for the hot days. The staff is very pet friendly so we bring our dog in to say hi about once a week. We have liked the majority of the staff members that have worked here. Our biggest problem (and the reason I took a star off) is because the corporate office has made the decision to keep the staff here rotating. They have a full staff change about once a year.
Deer Crest lures you in with their beautifully-remodeled units, overly-accommodating staff, great scenery, and convenient location, but once you sign that lease, you’re stuck in a cheaply-outfitted apartment, and the staff members that were once so attentive want little to do with you and are slow to respond to any requests, if they respond at all. Maintenance staff members are in our unit on average of at least twice per month. Repairs on critical items are often done poorly, and turnover in the office is high, so a lot falls through the cracks. The glossy paint that initially makes the unit look so appealing is a curse. It sticks to everything. If you put anything on the mantle, it sticks to the glossy paint, ripping the paint off and leaving paint on your possessions. The doors also stick to their frames when you close them, so that when they’re opened, they make a disturbingly-loud popping sound. If you’re accustomed to sleeping with your door shut and you live with anyone else in the apartment – forget it. The noise is THAT loud that it wakes everyone else up in the unit. There is a horrible amount of dust in the ductwork, so if you have allergies, you should definitely stay away. And the longer you live here, the more you get to enjoy the nicotine-saturated walls. With every shower, the nicotine seeps through the thin paint more and more. The bathtub lining is also painfully cheap. Within a couple of months of living here, it’s peeling away, and clogging your drain, and no matter how often you clean it, mold and mildew builds up underneath the liner bubbles. To repair it, you have to forego a shower for about 48 hours, which you’d have to do every couple of months considering how quickly the liner breaks apart. There are large bugs (including wasps) that frequent the units, and even when you call to get on the list for pest control, they often forget to stop by on the one day a month that they’re here. People don’t clean up after their dogs, and despite the high cost of rent, no one is paid to take care of this issue, so don’t EVER walk in the grass. It’s impossible to keep the unit warm in the winter. Cool drafts are constantly seeping in, and the actual temperature is at least 10-15 degrees cooler than is indicated by the thermostat. Not surprisingly, energy costs for these tiny units are high. You are also initially told that certain utilities are “included” in the rent. Yes, they’re included in your auto method of payment, but it’s an add-on expense, so you’re paying the quoted cost of rent each month plus all “included” utilities. Rent increases each year at a shocking rate. Our neighbors moved out shortly after we moved in because their rent had been increased several hundred dollars per month. If rent was half the cost, it still wouldn’t be worth putting up with this living situation, and if you dare to want to break your lease because you want to move elsewhere to actually get the value out of all that money you’re spending on rent each month, you are assessed a fee that is approximately equivalent to three months of rent. Seriously, stay away from Deer Crest.
I paid my deposit and went to move in and my unit was not available. They said there were some problems with it and moved me to another unit which ended up working out. Community is decent, there was one staff member, Amanda, who was really friendly. The others in the office were not helpful and somewhat rude. I have never seen so much turnover in one place. Everyone was gone after a few weeks and it was a bit frustrating. Very impersonal staff. My biggest issue with Deercrest is when I moved out I left a forwarding address and never received anything. Then 6 months later out of the blue I got something from collections for an outdated balance. I called Deercrest and they said the manager who sent out the letter no longer works there. They were unfriendly, and confirmed they never sent me an email or called about any outstanding balance, just supposedly this one letter which I never received. Very frustrating and I do not recommend this community.
This is a horrible apartment complex! When I first moved in I did not have hot water for 2 days.. In the winter time my heat went out when it was below zero and I had to convince them to come over and fix it at 2 am. I have a 4 year old daughter. In the summer my AC went out and it took them 3 days to fix. The guy who was suppose to fix it lied to me and left my door open. Thankfully nothing was stolen. The pool is always cold and you pretty much have to clean it yourself. Last thing since I didn't leave a forwarding address just a phone number to contact me, I didn't know I had a balance and they sent me to collections. DO NOT RENT HERE!!!
Great views, great location. I had a top floor apartment and felt like I got a lot of bang for my buck - vaulted ceilings, fireplace, in-unit washer and dryer, garbage disposal, access to community pool, hot tub, and dog park. Staff was always friendly, helpful, and responsive. The apartment was spotless when we moved in and we love being so close to major highways, grocery store, coffee shops, parks, and walking trails.