My apartment flooded because one of the main water lines to the complex burst in my wall. It took their emergency management team 2 hours to arrive at my apartment, at which point they began harassing me for calling the fire department to try to stop the water. There was about 4 inches of water throughout the entire apartment by the time the fire department shut the water down. Once the water was done, the property manager hired a team to rip the carpet out and assured us that they would take care of our stuff. Taking care of our stuff meant throwing it where they wanted and generally not attempting to treat our items with any ounce of respect. When called out on this, the property manager informed us that "this is the only way to do this" and "they are doing the best they can" Throughout the whole process they were incredibly inhospitable, condescending, and generally did not care about the well being of their tenants/clients.
Nice apartments. 5 minutes from Eisenhower Metro stop. Across the street from AMC, and a dry cleaner. 5 minute drive to Whole Foods. NICE!!
First the good: The apartments are really nice, large floor plans, quiet, and near the Metro as well as shopping and dining. The pool and workout room are nice too. But the bad: It's very, very expensive. Not only the rent, but the "move in fees", application fees, pet fees, parking fees, amenity fees. Fees, fees, fees! The office is staffed with only one person at any given time, so have fun waiting 30-60 minutes while the office worker is out giving a tour, when you go there for a problem or need to pick up a package. Did I mention all the fees? You pay a security deposit, but you still have to play $200 when you move out to have the place professionally cleaned. I would have thought the $750+ in application and move in fees paid for the post move out cleaning, especially since that what I told when we moved in. This place nickel and dimes you for everything. Don't be fooled by the rent they quote you; there will be at least another $100+ in additional fees for things like pets and a parking permit, $200 if you have more than one of those things. My advice: keep looking around. There are cheaper places in Alexandria or the surrounding cities, including ones that are as nice, or a little older. Carlyle Mill is NOT worth the money.
DO NOT MOVE HERE! The office staff is slow to respond and their main goal is to deplete your bank account. They "nickle and dime" you for absolutely everything.
Might be convenient to the Metro, but it's even closer to the Prison...less than a block away! Watch out for the fees...they are a killer!