7/2015 Come to find out that this is simply a management problem, whoever is in charge of the office is not communicating with the rest of the staff. Today a member of the staff entered my apartment without consent or prior notice. This is the kind of thing no renter ever wants to experience. We like to think of our apartments as home, who wants people randomly walking into their apartment when you are getting out of the shower? The girl I spoke to immediately after this happened(after I told the person entering my apartment to get the hell out) was nice, however, that doesn't take away from the list of transgressions that have occurred while I have lived here. If you don't like constant headaches & interruptions while you're at 'home', seek other places to live. An employee named Jerrie is responsible for not filing the paperwork she was supposed to, leading to todays incident. 1/2015Come for the combative, condescending, rude, classless members of the office staff, stay for the 1970s quality apartments. I can't say enough bad things to do this place justice. No parking, constantly under construction (which they give little to no notice prior, completely careless if inconveniencing a resident), overpriced for the quality, maintenance damages residents personal property & intrusive in every aspect. If you are looking for a quiet, comfortable, easy going place to live, keep looking. This place is garbage.
Well to begin with the apartment is O.K. good location If you want a parking spot every night you better go ahead and get a garage for a Franklin more but if you want something repaired you best do it yourself and take it off the rent, and don't expect any kind of quick responses with the office staff, We had our washer out for over a month and they said they would reimburse us for the time but never did, drug deals happening everyday all day, rent shot up like no other, nope we are out of here, maybe someday they will get it straight and make it right with the residence because there is much better out there.
I've lived here for three years. I have no complaints about the office staff. I like that they're open late. I also have no complaints about the maintenance men. I've had a fridge replaced in 12 hours, a water heater replaced in 4 hours, my outside steps were completely redone a week after I called about a funny noise. And the maintenance men are friendly and know what they're doing. However... The day I was supposed to move in, I showed up and the leasing agent I was dealing with was fired the day before. They had no idea who I was, even though I had already signed a lease. It took an extra week to get access to the garage. When I got to the apartment, one of the front windows was completely busted open, letting in air and bugs. Thank goodness it was the dry season or the carpet would have been destroyed and we would have been charged. The speed bumps are RIDICULOUS. I drive a Jeep and sometimes it takes three times to get over them. My husband drives a normal sedan and he's completely scraped up the bottom of his car. Parking is non-existent and for those that drive Smart Cars, or better yet motorcycles. But just rent the garage, that's why 90% of the people rent here. Apartments with garages are rare. Over the last two years they've added additional fees to the water bill. Not sure how this is okay because I don't remember approving that in my lease, but there it is, every month I now get to pay for 'community water and sewage'. Except of course the 'community' offices have been under construction for months. Do I get a refund if there is no community facility, but I still have to pay for it? of course not. They decreased the trash costs every month, which is nice but they replaced the standard size dumpsters with half sized dumpsters. A day after they're emptied, the new dumpsters are spilling trash onto the roads and parking lots. The wind picks it up and blows it everywhere. It makes our apartments look like literal trash. Our neighbors are nice, but I think we lost the lottery when a month ago they rented an apartment to our right with a bunch of young, 20 something party-goers. I was ignoring it because hey, young loud kids have to live somewhere. It's not like the complex can tell people no because they're young. But then...two weeks ago they rented the apartment to our left to friends of the party-goers to our right. We now have streams of young men walking by, playing music, standing around, smoking, drinking (thanks for the beer cans on our stairs...) in front of our apartment pretty much all the time. They aren't hostile or anything, but it's alarming when there are always people around. The neighbor behind me did come out once and tell one of the young men "Son, you turn that music down right now, there is no reason to have our car radio up that loud in a community like this" I applaud that guy, I was so appreciative when the loud base and rap music stopped. There are a lot of young kids in this complex. I love it, the sounds of kids playing makes it feel like home. But if you aren't a young kid person beware. The heater/AC vent placement in the townhouses is a joke. It's always 90 in the upstairs bedroom and 60 in the main floor rooms. Their 'gym' is always closed, don't be fooled. Even if you could get in, it's a room the size of a closet with windows nailed closed, no air conditioning or heat. For all these complaints I do actually like these apartments. townhouses + garage is great for my mechanic husband, who has more tools than he knows what to do with. But we will probably be moving to a small one bedroom apartment this upcoming lease. Our rent is $1375 right now after the garage and water are added on. My guess is they'll raise our rent to at least $1600. It seems to be the Denver trend to raise the rent and add no additional amenities, or give any explanation why they deserve more money.
while i enjoy the apartment itself and the office staff seem encompitant to follow through on anything. issues go unchanged, cleanliness is an issues, handling troublesome neighbors is a fail, and generally they just cant keep a soild staff. the worst conam property ive seen and thats saying. alot. only good thing so far is Justin the maintenance member who has been awesome about having to do several repairs in our apartment.
I hope they have good liability coverage.On of these days someone is going to drown in the East Side Pool. The kids are always jumping the fence or propping open the door. Also the 1 and only safety device on this side is usually being played with as a toy in the pool. Maintenance walk through and do not say anything to the kids about using the safety devices.