My husband and I lived in the Willows apartments for 2 years. It definitely would have been longer, however, we sadly had to PCS due to the Army. The entire length of our stay, the staff was courteous, polite, friendly, and helpful. We had very few maintenance issues, but when we did, things were fixed in a timely manner. There were so many situations that they went above and beyond to help us and make our stay there completely stress free and enjoyable. The apartments themselves are new, clean, and very quiet. We didn't ever have a noise issue and the walls are a lot thicker than most apartments. The landscaping was very nice and overall looked great. Definitely recommend checking out the complex to see for yourself. Courtney James is the assistant manager there and for sure is one of the nicest and helpful people I have ever met. From the minute I toured the complex, to signing the lease, to even post-moving to a different state, she has been there for us. I can't say enough great things about them.
Lived here for about 3 months and just loved it! Staff was always very nice and helpful. We had two very minor maintenance issues that were resolved same day. Our one bedroom felt spacious and had more than enough storage for two people. Parking by our building was great. The people in the community were mostly similar to me mid to late 20's, a lot of early to work early to bed, above average income (for the Springs, for apartment livers, and mostly just not ghetto), and quiet most of the time. The area in general is very tucked away from main roads and traffic. Would highly recommend this place to quiet, considerate and hard workers. And if you're not that sorry to say it but please stay away so those of us who are that still have a place to call home, thanks!
Keep looking. They put far more money into keeping the exterior and grounds looking pretty, then skimp on interior maintenance and modernization. When we moved in, the kitchen was dirty and the dishwasher was filthy and broken. Apparently no one bothered to even look at these things when the last tenant moved out. They fixed the dishwasher, but the staff clearly didn't even care when I mentioned how gross the rest of the kitchen was. They also skimped on kitchen ventilation; the kitchen "fan" doesn't actually vent. It just pulls air through the microwave mounted over the stove. Not a big deal until the smoke alarms go off and you realize how common it is to make a little bit of smoke when cooking....even without coming close to burning anything. We kept finding rocks and other debris in the cheap carpeting (which feels like it has more plastic in it than anything else). They said they would clean it again (if they even had to begin with), but never did. There isn't enough parking for tenants even when they aren't at full capacity, so many people get in the habit of just parking on the street outside the gate. To add insult to injury, many parking spots are "reserved" so that you have to pay them extra each month for the privilege of having a parking spot. We were new to town and needed a place quickly, so we didn't look things over as closely as we should have, but their lease terms are abusive as well. If you stay for less than 2 years, they don't consider ANY AMOUNT of repainting to be normal wear and tear. This means a little scuff, a nail hole, etc is going to cost you $40 a spot when you move out, or hundreds of dollars a room for repainting. So incredibly sleazy!