The staff is great until you rent an apartment, then they treat you like crap. We had to move out early because someone tried to break into our apartment at 2am while we were home. We have 4 kids and they didnt feel safe. We had the police report and everything but they wouldn't let us out of our lease. They tried to take us to court saying we owed 7,000$ which was crap. They wouldn't work with us. The parking lot was a mess along with the grounds. People didn't pick up their pets mess and teenager were stealing off peoples porches. My son's bike was stolen and they would not do anything about it. Snow removal was a joke. People had keyed our car and dented the entire drivers side. Horrible place to rent from.
We lived at Sonoma Resort for 3 years. The experience was good until the last 6 months of us living there. We had a newborn little girl. She was about 1 month old and we kept finding little red spots on her. We took her to the doctor and he said it was a reaction to a certain type of bug. My wife and I are the cleanest people I know and bugs are the last thing we ever thought of. Upon getting home I took a flashlight and looked at the floorboards. I quickly got some tweezers and a plastic bag and caught 15 bugs and took them to the office. The person immediately said "Oh it looks like carpet Beatles". She knew exactly what they were because they are infested with them. We found them all over the apartment. It effects baby and small children skin not so much adults. Having to get a new bed and countless days of going to the laundry mat and drying every piece of clothing we had for hours to kill all the bugs was a NIGHTMARE!!!! Don't fall for the line "we took care of everything" because they have not. DO NOT MOVE THERE!!!!
Absolutely aweful. It was a great place to live until they made a switch in ownership. Ever sense then I have had problems with their auto pay system. When I try to pay rent by check they have lost the check twice. I have also been broken into and I have also had issues with the complex maintenance. I am so excited to be moving away at the end of the month. Do not live here...
Buyer beware!!! They will say anything to get you in, once you are in they will do nothing for you. Maintenance is horrible, lies to get you are blatant, and don't expect to see your deposit when your lease is up. The cherry on top they will enter without permission or warning they blasted my heat from a reasonable out of town 50 to 80 and left the garage entry door wide open, you can expect better privacy in prison! EDIT: read some other reviews and reminded me of a few things. Utilities: I paid the same crazy high prices for a 3000 Square foot house I owned prior, I assumed utilities where more in Colorado. Now that I am back in a house I know that is not the case. Internet: you have one option Centurylink and they know it. It was not uncommon for me in the first 2 months to go a week at a time with ZERO internet the 2nd month they finally figured it out and my problems where less frequent but when it takes them over a week to get a tech out even to turn on service it will take a long time for any resolution. Appearance: what looks nice with crown molding and decent paint is actually garbage. your water heater is very likely outside. The flooring: I have worked with stronger duct tape then what they use for crap linoleum, look careful at the flooring cause they do a really good job at making it look like tile / wood floor during your walk through. Getting out: Plan very well, to get out 4 months early they demanded $4000 nearly the cost of just staying($1200 / month)!!!!! when I signed they promised me they allow you [me] to find a replacement and they can take over no cost to me, and that they do this all the time! when it came time to work this out they told me it is not stated in my lease and they would not honor that agreement. I like many others reviewing thought the same thing "only people with bad experiences post reviews" I have never been so wrong in my life. FYI I was in their newer building and still had all these problems. This is no resort and if you make the same mistake I did after reading the reviews I feel for you, I really hope you consider an alternative because you will not come out unscathed.
With this place having over 600 units I figured the handful of complaints at the BBB was not too bad. Man, was i wrong!!! This is the worst place I've ever stayed and the most expensive by far. The rent is way too high for the poorly built apartments. First of all, you have to buy lamps for your bedrooms if you want any light. Secondly, the utilities are astronomical!!! You'd think you were in a castle for what you pay monthly and its a lot of common charges in there. The hallways are always filled with debris and there are snakes in the area. I haven't seen one but a passerby warned me. Another thing, your providers are limited or you'll have to go through who they use which by the way will restart your contract with that provider. I could go on and on but I am getting too upset just thinking about it. Don't let the cool Mediterranean look fool you. Renter beware.... If you want a worry free place to live, this is not it. Not for the money.