Terrible place!! After 3 days of living there my Daughter, her baby and husband became sick and couldn't breathe with out difficulty. Her husband also noticed the apartment had a smell to it.. They are just starting their family and this was their first apartment. They were so excited that they found this place. She told me, this was too good to be true!!.. And it was! Yesterday her husband found black mold in all the creased of the windows, air conditioning vents and under the kitchen sink. Apartment Manager said they will not do anything and that my daughter with have to take them to court to break their lease.. They are starting the process now.
This is the worst service and place I have ever lived in. I have been in three apt within the dallas area, and I do not even know how to explain Sutter Creek. BEYOND HORRIBLE. People usually say, always research before you live, and the first two times I did not research thinking it was good. First two times were amazing... this third time happened to be a living hell for me. Let begin with some positives.. -floor plan was amazing! I lived with my girlfriend so we only need a one bed one bath room. -Parking was usually always available(maybe because no one really want to live there) -They do remind you to pay if you miss on second due date Now for the bad part... -bugs, bugs, BUGS, If you love bugs like coach roaches. come here! -Horrible Maintenance Literally called them three times and made a request online just to kill bugs... They just spray liquid on the ground and I happened to step on them for free... -The management is pure utter crap They are good at reminding you thinks when it comes to money, anything else... they will screw you over. -At the end of the month, be ready to loose up to 2k of money... I payed off my final rent on time, and I only had one late payment and payed it on time on the forgiveness third day... After final payment... I got a bill up to $1000 ... late fee. dirty tub, stain carpet. Funny part is... I never pour anything on carpet. I made sure I double cleaned the tub... and I made sure the whole place was better than how the gave it to me... Unless if their management decided to live there after me and then blame it on me... they win! SOO MUCH MORE TO SAYY!! Notice there are more bad than good... I am not only angered, but I was truly disappointed at the service. I now understand why I never had a neighbor that would stay for at least 3 month.... Please. I recommended you go some where else. This apt isnt worth your time.
I signed a 12 month lease less than 1 month ago and I already regret it more than any decision I've ever made. I've killed 50+ bed bugs throughout my bedroom and bathroom just TONIGHT. It's disgusting and a health hazard. I had to sign apart of my lease that had a section about beg bugs in it, but every apartment I've had has it... I didn't know that I was signing it so they could save their a$$. I'm so disgusted and don't even want to lay in my own bed for the fear that they will crawl on me in my sleep.
These people do NOT know how to do their job. I'm honestly right now about to sue them.
I am currently living at the sutter creek appts but am being evicted in 5 days... However, this review is my 100% honest opinion. Pros: - wonderful floorplans & overall nice-looking appts - people here are very friendly! - never had a problem with theft, rape, etc. - price for what you get is spot on - amazing pool! Cons: - maintenance NEVER really fixes anything. They simply duck tape & glue things back together until it breaks again. OR they don't fix it at all. I've had a broken toilet for months & they've known about it... However its gone unfixed. I've also had a black mold problem, along with a few other people I know here, but they did take care of that thankfully. My biggest issue was that they would walk in without knocking, leave my door unlocked, and then charge me for every fake "fix" they did! They promised to call before they came over to my apartment & never did. Long story short- MAINTENANCE IS HORRIBLE. - the leasing office people are nice until you actually have a problem. If you tell them something has gone unfixed they'll throw something in your face to retaliate. I had my previous roommates steal my rent money- WITH PROOF- and they took me to court for an eviction. They are not understanding & they will not help. - They are NOT NOT NOT pet friendly. If you have a pet I suggest you pay the deposit immediately. - little kids. This may sound stupid but I had to start parking across the street because the little kids would just stand behind my car while i'd try to back up & laugh like its funny. Parents never watch them! They're 6 years old cussing at the top of their lungs! They also put notes on my door all the time & take off notes from maintenance & other people. One kid paintballed my window. Another kid banged on my window & scared my cat so bad he ran out the door when I went to talk to the kid. A lady then picked up my cat and threw him in the dumpster. There have been many cats found in that same dumpster apparently so there is obviously a psycho killing cats here... - people walk around smoking weed. I'm not against drugs but I have a 6 month old.... - This isnt a huge con, but the gym is very small & usually occupied so I have to go in the middle of the night if I want to use it.