Skye of turtle creek is an amazing community. I lived there on and off for approximately three years. The staff is phenomenal and always willing to help. I had the pleasure of not only being a resident but also a vendor to the community. As my clients, Skye of turtle creek provides excellent customer service, amazing views of Dallas, and there renovations are and will be nothing less than perfection.
If you're thinking about living here... DON'T CONS: 1) much better options for the price elsewhere 2) no parking 3) small parking stalls 4) they will tow your car without warning 5) RATS 6) extra fees attached to your rent 7) no special activities or events that other apartment complexes have 8) it is not close to anything PROS: 1) nice views 2) large windows So I really did want to like this place but I simply cannot. It was built in the 90's and it really shows. Someone really made a misstep when they didn't make enough parking stalls to accommodate the number of residents. If you come home after 11PM, good luck finding a parking spot. You will be faced with parking on the street and walking home in the pitch dark, which doesn't sound safe at all. And in terms of the parking spaces that they do have, they are so tiny that if you have any car larger than a small SUV then you're almost guaranteed a couple scratches and dings. And the worst part is that they will tow your car without warning. Every morning I live in fear that my car will simply not be there, which is not exactly a great feeling when you're already late to work. In terms of the units themselves, they are large and spacious which is nice and some have nice views. However, you'll often hear scratching in the walls and no it's not you're neighbor walking around, it's actually the rats that have essentially infested this place. They will also add a mandatory $50 cable fee to your monthly rent for cable television whether you decide to use it or not and $20 "facility fee." So go ahead and add that to your already hefty rent. It is also not really walkable to anything so you're not really paying for the location either. I've seen other apartment complexes throw nice monthly activities for their residents with food and entertainment. Don't expect that here. Honestly, for the price that you pay for this place you can find a much better deal elsewhere!
I've lived at SKYE (formerly Windsor) for 3 years and I must say that the new management is professional and attentive to the needs of the residents. The concierge department is one of the reasons that keeps us renewing year after year. I must say this is one the best places to live in uptown Dallas.
ow's this for a welcome to your new home? We moved in a week ago and my 2nd night there I parked my car on the top of the garage in the end space next to the cable wall. The car in the space next to me was over the line and to get my car in I parked over the line as well. I honestly didn't think anything of it - at the Mondrian we parked crazy ways all the time and it was never an issue, especially on the lot at the top of the garage! I knew to leave the reserved spaces alone, but never in a million years would guess my car, as a resident, would be in danger of being towed without a warning! No note, notice and no call from concierge to make me aware or give me an opportunity to move! Just walk out to go to work and no car! This is a crazy policy, why would you want to anger your residents? They really need to have the tow company notify the concierge to call the resident and ask them to move their car as a resident courtesy FIRST and then tow it at last resort. I have a hard time believing that after 9pm at night someone complained about where/how I was parked - this was just an attempt from the towing company to make $$ and I am disappointed that my place of residence has allowed such a practice. Had to bum a ride to work and later across town to the towing company. Then I paid $165 to get my car back. I was never told by my leasing agent that the parking policy is very strict and to be careful not to double park. I emailed the property manager 3X...NO RESPONSE. I wanna move back to the Mondrian!!!!!! Don't move here....they could care less about you. Finishes are low grade, parking situation a nightmare (including NO spaces for guests)...just about all spots are for compact size vehicles. Can't WAIT to see what's in store for the next FIFTEEN MONTHS of my life here.
So a little bit of back story as to why I am writing such a negative review... My car was towed from my PAID RESERVED SPACE last night (more on that below and how it happened), and it made me upset enough to voice my expereince of living here for the last 4 months. There are definitely drawbacks and incidents that occur at every apartment you may consider living at - nothing will ever be perfect, and I have no problem overlooking an issue here and there. Will they tell me what I want to hear when I sign a lease? Absolutely. We took advantage of the promotion that was in effect "Look & Sign". Basically, sign your lease the same day as your first visit and get a $500 gift card when you move in. It took us 60 days after moving in and about a half dozen emails and several visits to the leasing office to finally get Windsor to fork up our $500 Visa gift card. Makes me wonder how many people have been scammed out of this! Absolutely x2. One of the biggest factors that I took into consideration while looking for an apartment complex was the flexibility with parking, as I switch out vehicles with my brothers quite frequently. The reason why I have a paid reserved space in the parking garage is because I was told that I would be okay to park a vehicle in a paid spot without having a sticker. On the third parking memo I received in the last month or so, they changed the text of the first two memos from "cars must have a parking sticker in the garage" to "cars in unreserved and reserved spaces must have a parking sticker in the garage" in the third memo. A very subtle difference that I failed to catch after reading the document quite thoroughly twice before. I would have never signed a lease with Windsor at Turtle Creek had I not been lied to. It is a pain in the butt to remember to move the sticker over from car to car every few days. Like taking a shower? Think again. My roommate and I live in a two bedroom apartment and often have cold water when showering, especially if we shower around the same time. The response from maintenance? "We suggest avoiding taking back to back showers in the winter." How is this even an acceptable answer?! Coming home after 9pm? Think again. Unless you have a paid reserved space, good luck finding a space in the resident parking garage. If you are lucky enough to find one, it will be on the top floor. Include the extra payment for a reserved parking space just for this reason. Plan to have guests over? Think again. Guest parking is very scarce and is almost impossible to find after 9pm on most nights (6pm on weekends). Can a fire alarm really go off 6 times in one week? Didn't think it was possible, but absolutely. There was a week when we first moved in (earlier this year), where the fire alarm went off almost every day. Imagine walking down the stairs (we live on the 14th floor), standing outside the building for up to an hour, and then walking back up the stairs because the elevators are bombarded. A week later, I woke up to no water and no electricity. Needless to say, it was a terrible couple of weeks. If you do end up signing a lease here, be certain to communicate in written fashion, as they will deny anything they commit to you verbally.