ow's this for a welcome to your new home? We moved in a week ago and my 2nd night there I parked my car on the top of the garage in the end space next to the cable wall. The car in the space next to me was over the line and to get my car in I parked over the line as well. I honestly didn't think anything of it - at the Mondrian we parked crazy ways all the time and it was never an issue, especially on the lot at the top of the garage! I knew to leave the reserved spaces alone, but never in a million years would guess my car, as a resident, would be in danger of being towed without a warning! No note, notice and no call from concierge to make me aware or give me an opportunity to move! Just walk out to go to work and no car! This is a crazy policy, why would you want to anger your residents? They really need to have the tow company notify the concierge to call the resident and ask them to move their car as a resident courtesy FIRST and then tow it at last resort. I have a hard time believing that after 9pm at night someone complained about where/how I was parked - this was just an attempt from the towing company to make $$ and I am disappointed that my place of residence has allowed such a practice. Had to bum a ride to work and later across town to the towing company. Then I paid $165 to get my car back. I was never told by my leasing agent that the parking policy is very strict and to be careful not to double park. I emailed the property manager 3X...NO RESPONSE. I wanna move back to the Mondrian!!!!!! Don't move here....they could care less about you. Finishes are low grade, parking situation a nightmare (including NO spaces for guests)...just about all spots are for compact size vehicles. Can't WAIT to see what's in store for the next FIFTEEN MONTHS of my life here.
So a little bit of back story as to why I am writing such a negative review... My car was towed from my PAID RESERVED SPACE last night (more on that below and how it happened), and it made me upset enough to voice my expereince of living here for the last 4 months. There are definitely drawbacks and incidents that occur at every apartment you may consider living at - nothing will ever be perfect, and I have no problem overlooking an issue here and there. Will they tell me what I want to hear when I sign a lease? Absolutely. We took advantage of the promotion that was in effect "Look & Sign". Basically, sign your lease the same day as your first visit and get a $500 gift card when you move in. It took us 60 days after moving in and about a half dozen emails and several visits to the leasing office to finally get Windsor to fork up our $500 Visa gift card. Makes me wonder how many people have been scammed out of this! Absolutely x2. One of the biggest factors that I took into consideration while looking for an apartment complex was the flexibility with parking, as I switch out vehicles with my brothers quite frequently. The reason why I have a paid reserved space in the parking garage is because I was told that I would be okay to park a vehicle in a paid spot without having a sticker. On the third parking memo I received in the last month or so, they changed the text of the first two memos from "cars must have a parking sticker in the garage" to "cars in unreserved and reserved spaces must have a parking sticker in the garage" in the third memo. A very subtle difference that I failed to catch after reading the document quite thoroughly twice before. I would have never signed a lease with Windsor at Turtle Creek had I not been lied to. It is a pain in the butt to remember to move the sticker over from car to car every few days. Like taking a shower? Think again. My roommate and I live in a two bedroom apartment and often have cold water when showering, especially if we shower around the same time. The response from maintenance? "We suggest avoiding taking back to back showers in the winter." How is this even an acceptable answer?! Coming home after 9pm? Think again. Unless you have a paid reserved space, good luck finding a space in the resident parking garage. If you are lucky enough to find one, it will be on the top floor. Include the extra payment for a reserved parking space just for this reason. Plan to have guests over? Think again. Guest parking is very scarce and is almost impossible to find after 9pm on most nights (6pm on weekends). Can a fire alarm really go off 6 times in one week? Didn't think it was possible, but absolutely. There was a week when we first moved in (earlier this year), where the fire alarm went off almost every day. Imagine walking down the stairs (we live on the 14th floor), standing outside the building for up to an hour, and then walking back up the stairs because the elevators are bombarded. A week later, I woke up to no water and no electricity. Needless to say, it was a terrible couple of weeks. If you do end up signing a lease here, be certain to communicate in written fashion, as they will deny anything they commit to you verbally.
The Windsor at Turtle Creek is extremely easy to arrive at because it is located right off the North Dallas Tollway. This location provides a quick connect to downtown and is about 20 to 25 minutes to West Plano. If you are looking at a map, you would think that the location is perhaps too close to the highway, but the high rise is actually set back just a bit from the tollway, and separated by a nice green patch of land, so noise isn’t a factor. There is a lot of greenery and a few private residences nearby. The amount of space was very nice and the overall layout (including generous closets) of the floorplans definitely satisfied space needs. The apartment features itself were a mix of delightful and average. Overall, it worked well in combination, such as the elegant bathroom with marble tile, and the granite countertops in the kitchen and bathrooms. Appliances such as the refrigerator and stove seemed functional and very clean. The carpet in the living room was a good color and the overall feel was bright and pleasant. There were occasional features that I felt should be upgraded, such as occasional use of mirrors in the cabinet in the dining room, etc. Overall, I felt this gave off a very warm feel, and it felt more like a home than an apartment. The concrete between the floors also would contribute to that. I do think that the age of the building occasionally shows, but the features that are now standard overcome these nicely. There were a few shortcomings of note: • Washer/dryer is not included (also, if you don’t include a washer/dryer, you should at least have a laundry room, and they didn’t) • The standard option throughout the apartment is carpet, no hardwoods (although upgraded units are available that do include these) • The typical apartment does not include a stand up shower, but a tub/shower combination For additional information, please review my further thoughts at Uptown101 .