Severely over charged. Maintenance comes in to your home whenever, even with a scheduled appointment they show up at any time and just walk in. Management is shady, but have no problem addressing you having a bag if trash on your patio for a day or giving you a $25 dollar fine. And last but not least, I never recieved my deposit from when I left. I did not receive a letter letting me know what it was used for so I let it go. In November I started receiving collection calls on Charleston oaks behalf saying I owed them $183 dollars. I moved out in august, also sent Michelle Head my forwarding address (she's the tenant manager) and yet I get these calls all the way into november. You can seriously find so many better places
I am a current resident at Charleston Oaks Apartments and am appalled with the apartment and management. I cannot wait to move! The place is old and my apartment has an odor that I cannot seem to get rid of. The "upgrades" are poor and look like very cheap imitation. I can hear everything my upstairs neighbor does and the floor squeaks very badly when they move around. The fireplace screen is warped and doesn't fit the fireplace entirely so...not going to be using that. Even though maintenance is quick to respond, they're fixes are done hastily and not quality work. I am constantly getting charges on my rent bill for "Electricity" and "Electricity Processing Fees" even though my utilities have been placed in my name with Huntsville Utilities. The train runs day and night! They failed to disclose this fact when I was searching for an apartment to rent in Madison. Literally, the train will come through at all our of the night. I have heard the train come as early as 3:00 am.
I have lived here for close to a year, and I love it here! My apartment is very close to the train tracks, and while I do hear the train, the apartment is well insulated so it's not a problem. The management have always done their best to help me in any way they can, and when I put in a service request it is always taken care of the very next day, if not sooner. The grounds are kept up very well, and the interior of the apartments are very spacious. I can sometimes hear my neighbors, but you're going to have that problem in any apartment you get. The rent is high, but for the quality of the apartments and all of the extras you get with it (two pools, a business center, a tennis court, a workout room, a car wash, ect.) it's fairly priced.
Awful management and the ladies that work at the front desk are liars and just down right awful people. They lie about everything they tell you. Whatever you do please stay away form this place because they will tell you everything you want to hear and once you sign the lease you really find out what you got yourself into. If you deal with a lady named Jessica just hang up because she is rude and needs to be fired. Other than that its right beside the train tracks and they just have awful people that live there. So whatever you do please do not give these people your money unless you enjoy being lied to and treated like garbage. The people that say its well insulated is a down right lie and they probably work here so please don't believe that because thats the only people that would give this place a good rating just stay away. From a previous renter
STAY AWAY FROM THIS PLACE......I moved to this place about 3 months ago and I am breaking my lease to leave the place. It is by the train tracks and day and night 100's of trains pass by and even at 3 AM they honk their horns. I was thinking that should be even illegal to do so because the tracks are next to the apartments. I also have never seen any apartments as poorly insulated as Charleston Oaks. I can hear my neighbor going to the bathroom doing their business. I use Skype to talk to my family in other States and the neighbor's dog barks next door my family thinks I got a dog and they ask me for the dog barking sounds like coming from my apartment. It is by far the WORST place I have ever lived and I am gonna pay lots of money to move out but still cant wait to get out of here. There wont be a peaceful moment here. It is a little bit cheaper than other apartments but very trashy place. Every night you see cops coming to the place. Since I moved here I feel like I have been working day and night because of the problems here.