Office staff is nice, Cynthia is a pleasure. Prompt on service/repair. But there are BIG downsides to living here. BIG! It's Next to the 101 freeway and the sound walls don't block anything. You'll hear loud bikes, cars, sirens all night. The hallways are so loud you'll hear doors slamming and drunk/druggie losers screaming at each other in the middle of the night. They have ashtrays/benches outside so don't think you can leave your window open without the smell of cigarette smoke filling your apartment. They are strict on noise and walking dogs without leashes. I've heard the maintenance enforce rules. But, they can't be around all the time.
I have been a resident at Monte Viejo for 8 months. I am being forced out of my apartment due to a pet deposit and application fee that were waived for me at the time of move in by Brian. Now that Brian no longer works for the company, I'm being questioned, called a liar, and am receiving notices demanding the fees (totaling over 500 dollars + rent) within 10 days or I will be evicted. I have not kept my dog or boyfriend a secret. The staff has been fully aware that both are living with me. I was even asked once by Julie why my dog wasn't on the lease and I simply told her "You need to talk to Brian, he waived the fees" - this was at least 6 months ago and I never heard another word from her or the staff until now! The manager, who is COMPLETELY rude and unprofessional is stating that Monte Viejo would NEVER waive fees or make deals with tenants - they absolutely REFUSE to look into it! We even have a recording of Julie the other day stating "Oh yeah, I remember talking to you about the dog - Brian said something about waiving it until a later date or something" - Now she's completely denying it. Unfortunately, this was my first apartment and I never thought this would come back to bite me 8 months later - so I trusted Brian's word and never received anything in writing. I know I'm not the only tenant that has had fees waived and I pray that they don't have to go through this as well. That's just the first complaint - One of the main reasons we chose Monte Viejo over any other apartment complex was for the fact that it is a "gated" community. I don't even think they should be able to advertise as such seeing that the gate is broken at least every other week and always left open allowing ANYBODY in. Our building CONSTANTLY reeks of urine, which we have complained about to the office as well as maintenance... Nothing has changed. Just to walk up our stairs to our apartment, you have to hold your breath. It's awful.
I wouldn't suggest moving in here if you are a light sleeper or have to work early - if so, stock up on ear plugs. There's ALWAYS parties, music, or just plain LOUD neighbors. The office staff will say they'll deal with it but they don't. Just from reading others reviews, I'm worried to see what my bill will be after I've moved out. After we moved in, MANY stains and spots resurfaced on the carpet. This company is clearly money hungry and do not appreciate their tenants - so I'm sure my final bill will not be pretty. Please take my advice, keep looking!
My apartment experience while I lived at the complex for a year was good. Didn't have any issues with the complex. My apartment was the perfect size for me and I liked it. It's the moving out that is not easy. I received my SODA which they charged for painting a wall, it's regular practice for them to paint before any tenant moves in. When I spoke to them regarding the charge they admitted to overcharging me and credited my account half of it back. When I still disputed the charge and spoke with the property manager it did not go over well. She told me the room I was charged for looked fine and that I was being charged paint for another room. Well that charge should be removed then since there was no reason for the paint. She wouldn't remove it after hanging up she went back into my account and charged me two additional charges one of which was taken care of with the last months rent. I have never been treated with such disrespect from a company. I have never had this much issue when moving out of an apartment ever. Very unethical business practices and unprofessional management. I'm very disappointed with the outcome of lease here.
My family were residents of Monte Viejo for almost 2 years and never have we been more dissatisfied with the management of an apartment complex. We first wanted to upgrade to a bigger apt before the lease was up we got charged a $500 dollar transfer fee even though we were extending our lease that was the start to all the problems. Then one day the garage did not work I went in 3 different times and spoke with the Manager to have this fixed and it never was taken care of my truck got locked into the garage and I was very late to work was I accommodated NO, I got to park at the end of the complex for the remainder of our time there, finally we were able to give notice to move and WOW the final bill watch out they put charges on there that should not have been there. I had the apartment carpet professionally cleaned as well as the apartment and guess what they charged us again for that amongst other charges. All I can say worst experience and good luck if you choice to stay there. Take pictures and hold onto receipts when you move out trust me you will need them. Oh one last thing if you move out a little early and they say if we rent the apartment then you might get a pro rated rent yeah don't count on it. They won't rent it they get more money that way. We moved out just over a month before the lease was up and paid rent in full for the remainder of the lease and still had a balance until I fought it. The Manager is very rude and unprofessional she will hang up on you and her word means nothing.
DISHONEST! DON'T RENT HERE! The management at Monte Viejo is the worst of any place I have ever rented. In my years of renting, I have NEVER ONCE had a problem with anything. I have paid my rent on time, received respect from the staff, and always left my places in pristine condition. About a month after I left the complex I received an invoice saying i was being charged $900 dollars for damages! I spent 3 days cleaning the place top to bottom and there was no damage other than minor wear. They claim that they had to replace the carpet in the entire unit, when I have pictures showing the carpet in very good condition. The only minor stains were ones that had resurfaced and were documented in my move in papers! When I requested receipts for the 'work' and 'replacements' that were done to prove that they actually did what they said, I was told they don't have receipts. I am almost certain most of the repairs and replacements they say they did never happened, and the ones they did do were extremely over-charged. In addition, during my time at the apartment I was the victim of a crime, and the staff was extremely rude regarding the situation. They made me feel like it was my fault for being a victim and made it very difficult for me to get out of my lease even though I feared for my safety staying in the same unit where these people now knew I lived! The female manager there was very rude and dismissive on the phone, and wouldn't even work with me in regards to finding a remedy to the situation. When I told her I was going to write a review about the apartment she HUNG UP THE PHONE! If you move here DON'T expect to get any deposits back and DO expect to be charged a bunch of fees, even if you clean top to bottom. Do yourself a favor and NEVER move here. P.S. This is the second review I have had to post as I had my review deleted somehow. I was nothing but honest, and did formerly live here.