I cannot describe the disappointment of this apartment community! The staff is a joke! They say they care about the 30 day satisfaction guarantee and yet they do nothing to satisfy you. I have been sent the link several time to write a review on their website because they refuse to post my disappointment for people to read. I kept wondering why they keep sending me the same link and I just found out it is because they don't want anymore bad reviews(they probably can't afford another). Equity Residential only has a few properties left in Arizona and I know first hand why. The community is a joke and it is not safe. A current resident just had their car stolen from the parking lot. The grounds are not kept up at all and people refuse to pick up after their litter of pets they house in their apartments. This community is like a zoo its disgusting!
spent a year here, it has been great, but they are definitely getting cocky with thier prices. they just painted the whole complex which is a nice color, but when i moved in, it was 849 a month for my 2b-2b. now they are charging 940 a month for my room, its a total rip off. i recommend somewhere nicer for the price
Office staff is nice, Cynthia is a pleasure. Prompt on service/repair. But there are BIG downsides to living here. BIG! It's Next to the 101 freeway and the sound walls don't block anything. You'll hear loud bikes, cars, sirens all night. The hallways are so loud you'll hear doors slamming and drunk/druggie losers screaming at each other in the middle of the night. They have ashtrays/benches outside so don't think you can leave your window open without the smell of cigarette smoke filling your apartment. They are strict on noise and walking dogs without leashes. I've heard the maintenance enforce rules. But, they can't be around all the time.
I have been a resident at Monte Viejo for 8 months. I am being forced out of my apartment due to a pet deposit and application fee that were waived for me at the time of move in by Brian. Now that Brian no longer works for the company, I'm being questioned, called a liar, and am receiving notices demanding the fees (totaling over 500 dollars + rent) within 10 days or I will be evicted. I have not kept my dog or boyfriend a secret. The staff has been fully aware that both are living with me. I was even asked once by Julie why my dog wasn't on the lease and I simply told her "You need to talk to Brian, he waived the fees" - this was at least 6 months ago and I never heard another word from her or the staff until now! The manager, who is COMPLETELY rude and unprofessional is stating that Monte Viejo would NEVER waive fees or make deals with tenants - they absolutely REFUSE to look into it! We even have a recording of Julie the other day stating "Oh yeah, I remember talking to you about the dog - Brian said something about waiving it until a later date or something" - Now she's completely denying it. Unfortunately, this was my first apartment and I never thought this would come back to bite me 8 months later - so I trusted Brian's word and never received anything in writing. I know I'm not the only tenant that has had fees waived and I pray that they don't have to go through this as well. That's just the first complaint - One of the main reasons we chose Monte Viejo over any other apartment complex was for the fact that it is a "gated" community. I don't even think they should be able to advertise as such seeing that the gate is broken at least every other week and always left open allowing ANYBODY in. Our building CONSTANTLY reeks of urine, which we have complained about to the office as well as maintenance... Nothing has changed. Just to walk up our stairs to our apartment, you have to hold your breath. It's awful.
I wouldn't suggest moving in here if you are a light sleeper or have to work early - if so, stock up on ear plugs. There's ALWAYS parties, music, or just plain LOUD neighbors. The office staff will say they'll deal with it but they don't. Just from reading others reviews, I'm worried to see what my bill will be after I've moved out. After we moved in, MANY stains and spots resurfaced on the carpet. This company is clearly money hungry and do not appreciate their tenants - so I'm sure my final bill will not be pretty. Please take my advice, keep looking!
My apartment experience while I lived at the complex for a year was good. Didn't have any issues with the complex. My apartment was the perfect size for me and I liked it. It's the moving out that is not easy. I received my SODA which they charged for painting a wall, it's regular practice for them to paint before any tenant moves in. When I spoke to them regarding the charge they admitted to overcharging me and credited my account half of it back. When I still disputed the charge and spoke with the property manager it did not go over well. She told me the room I was charged for looked fine and that I was being charged paint for another room. Well that charge should be removed then since there was no reason for the paint. She wouldn't remove it after hanging up she went back into my account and charged me two additional charges one of which was taken care of with the last months rent. I have never been treated with such disrespect from a company. I have never had this much issue when moving out of an apartment ever. Very unethical business practices and unprofessional management. I'm very disappointed with the outcome of lease here.