I am never one to write reviews ever!! With that being said, if I could give this place -5 stars I would. It was dirty when we got in the apartment, stains were everywhere, the toilet seat was literally purple, the air filter was filled with black dirt( I am surprised they didn't check that and let us breathe that in), the blinds were broken and we didn't realize until we tried to open them, there was a limited amount of parking spaces that filled up fast, the staff is extremely rude, and the walls are so thin we heard people having intercourse constantly (even when family visited us)!! Also, they were suppose to give us our $400 deposit back. My husband and I cleaned that apartment from top to bottom and they told us they had to use OUR money to clean and do other things that didn't seem very necessary like cleaning under the stove!!! I think when we spent three days cleaning, didn't have a Thanksgiving, and spent money to make sure we got our deposit back you would think they would have a heart! Also, eyes to see it was more clean than the company they pay to "clean" it . Like I stated before it was extremely dirty when we moved in. I think they noticed it was really clean and didn't want to give us OUR deposit money back so they could keep it for who knows what, maybe to buy personal items!! We want our deposit which we rightfully deserve!! We never caused any issues, were good tenants, we always paid our bills in advance, and we did the cleaning people's work better than they could, yet we never got our money back which is ours! I saw the bad reviews on here and thought oh it is no big deal, but they are all true!!!! DO NOT LIVE HERE!
I recently moved in and I have had an enjoyable stay thus far. The ladies at the front desk are a doll to interact with. They know most of the residents by first name which is a plus. I would recommend this complex to anyone. I enjoy that is close to the expressway and not too far from the places that i shop at.
When I first came to this place, management were very nice and welcome me. I love the place as well and decided that I will live here at least for 5 years as it seems like a house with a reasonable pricing. Before more than 2 months left of my lease expires, the management started to threaten us to sign the lease again or else the rent will increase by more than 20%. I got some health issues. I didn't know what will happen, was afraid to sign the lease again and also couldn't afford 20% increase in my rent. I have been 16 states, and rented apartments so many places, none of them required to sign the lease again or increase in rent. I just lived month to month with same amount. Then finally they offered 3 month lease with 10% increase, I had no choice, but to accept at that time. After a month passed, management started again to sign the lease or if want to leave then have to give 60 days notice. I gave the vacant notice. Because of my health conditions, I decided to move to San Diego, CA at my brother's house. It didn't work out in California. I decided to stay in Arizona for another year. I called management to cancel the vacant notice, came to know the apartment already have been rented and we have to vacant the place. Management offered different unit, we accepted. Now the worse part happened after moved out. We had a professional maid came in to clean the place. We paid the maid over $200 to clean the place as I couldn't do because of my health. My husband washed the carpet by renting Rug Doctor. We even bought soap and very strong stain cleaner. We gave them very clean apartment like new. First, management charged us for painting and washing the carpet. After a month charged huge amount that they've changed the carpet. They're just bombarded with so many charges; eventhough, we're still their customers. I wouldn't even give one star if there is any option. I don't recommend this place for rent. If anyone has so much money, throw in garbage or give to needy people rather than give to Monte Viejo apartment.
I wouldn't recommend this place to live. The walls a very thin I constantly heard people having sex or children screaming. Also what's very disappointing is they used all of my security deposit to clean the place. I have a huge concern with this because the place was very dirty when I moved in. The carpet was stained the air filter was completely black the dryer constantly smelt like it was on fire. When I left the place I shampooed the carpets slean the walls and cleaned every place and left it cleaner then they did. I receive an email stating that they charged the full amount of my security deposit to clean the place. I should have left it dirty. Terrible management, if you want to hear people having sex or yelling, and random charges which constitutes embezzlement be my guest on living here
Just a warning to all that think of moving here! The only reason the stars are not at the bottom are because a staff member posted 5 stars! The only positive about this place is the maintenance staff. They are nice and fix things as best they can. The office staff are mean, rude and one is a user. I helped her move and she wrote lies about me and posted them on my door! She passes out drunk and leaves her keys outside. I believe that she has a master key! The car that got stolen was a car a girl dropped off here for the leasing manage to do body work on, which never happened. I had no idea that the leasing manager could use an apartment complex as a BODY SHOP! Maybe that is why there is no parking! They are now calling me the B word because I have several complaints to corporate as well as the BBB! They rented a 3 bedroom to 10 people. Everyone hears them but the office does nothing to fix it. I have never been treated so poorly in my life! You will be very sorry if you rent here!