Arclight (21 Clarence Pl apartment complex, now managed by Potrero Launch) has provided an extremely unsafe living environment in which unsecured animals can and will literally attack and bite you, your family, and your pets. It is an environment in which you will be terrorized and ignored. I have lived in this building since January of 2014. Our management has refused to do anything whatsoever about dogs running loose throughout the building. It's an extremely unsafe living environment: even if your dog is leashed and entirely under your control, a strange dog can invade your space, aggress, and trigger a dogfight. I've contacted management repeatedly about this issue. I've been contacting them since December 1st, 2014. I'm writing this review on April 26th, 2015. I am still seeing dogs off leash on a daily basis with no repercussions for the people responsible. On April 3rd, an off-leash 200 lb. Great Dane (a breed theoretically banned from the premises in the first place) attacked and bit my dog on the flank. Arclight/Greystar's property manager told me that she had discovered who the dog owner was, and that the tenant was on notice to move out of the building anyway and that the problem would address itself. In short: she did nothing! Moreover, she refused to report the dog owner's name and address to animal control within a business day as required by San Francisco law (section 39B of the SF Health Code). I spoke with animal control and with the SFPD Vicious and Dangerous Dogs Unit about these issues. Sgt. Hicks of the SFPD made the same suggestion I have made to management repeatedly: if we had security cameras in the corridors and dog run, the people responsible for this environment could be fined and eventually evicted. They certainly aren't going to restrain their animals out of the kindness of their hearts! Every time I made this recommendation to management, I received no response. We have cameras at the front doors and in the garage, so their certainly isn't some philosophical objection to the idea. It's pure negligence on their part, and the lawyers and police officers with whom I've spoken all agree that Greystar will be liable for damages from dog attacks. I tried to direct my complaints further up the chain with Greystar management--nobody in any office, either the San Francisco or regional offices, ever returned my calls. I sent emails. I wrote facebook messages to regional directors. Nothing. In the ~16 months we have lived here, we have had three different property managers, and apparently the most recent manager has just quit or been fired. We are waiting on the fourth manager to start this week! At this point, I am watching and waiting for the next dog attack to occur. I am peering around corners before starting into hallways and through doors. I am wondering, on a daily basis, if my wife will be the next to be bitten. On top of these issues? Exorbitant prices, completely inconsistent with the level of customer service we've experienced. I urge you to try elsewhere, if only for safety's sake!
The photos look great but they were taken 1 year ago when the building opened. We were one of the first tenants and can attest that it is nothing like this now! Everything is so dirty, not maintained and many things are broken and closed for repair. They keep the social lounge very clean because it's part of the selling tour but the rest is do dirty that it smells! There is often dog pee (and worse) in the elevator, people smoking (even though they give a big pitch when you visit that it is a smoke-free building) and the manager, Alex, is moody, rude and unprofessional. They are nice when you move in but the niceness goes away when there is a problem. There are lots of low income units on the property (which they won't tell you about during the visit) but suffice it to say that some don't have the same respect for the building as those of us who are paying top price. Lots of extra fees, take that into account when you sign up.