I have mixed opinions about Promontory Point. I love what I have turned my home into and the space I have with amenities for the price. I've had some good encounters with the management. But I've also had some nightmarish experiences living here. I've been in two apartments (the first for 5 months, and my current for 5 months as well), since my first apartment was infested with roaches from the time I moved in. I didn't realize these were "German cockroaches" and had no idea how badly the apartment was infested. My apartment was kept clean and sanitary, yet the roaches remained. Before moving I kept simply being answered with "we'll do a treatment", which I accepted for the first couple months. But the problem persisted due to other apartments around me having worse infestations so they'd return. Even with several deeper treatments and even treatments of surrounding apartments didn't help. After 5 months of thinking everything moving in the corner of my eye was a cockroach running through my home, I had enough. (I can go into so much more detail but will leave it at that.) After putting my foot down and finally moving across to another apartment building, I haven't seen a roach. Awesome, just as it should be. There are, however, other issues in the new apartment I didn't experience in the first. While I never heard a footstep above me in my old place, I have a family above that seems to be constantly practicing for the Olympics. I can hear every movement they make- which is A LOT. The building is old and it's annoying, but alas, I'll take it over the roaches. There has been an issue with dog waste and even with warnings irresponsible pet owners aren't making use of pet waste stations. Especially gross after baking in the Texas sun right in front of my apartment. For Shame. As for someone mentioning "they are even redoing the pool!" ... It was forced closed months ago due to sanitary issues. The tennants were never specifically notified of this inconvenience except for the posted notice on the pool gate we were greeted with when thinking we could make use of the ammenity. It has been closed and emptied for months, and we've even had a few nice days I would have been happy to sunbath by the pool. Still, no information has been given to us about when it will be ready. Parking is pretty fine, can be busy but I've never had a time I couldn't get a spot. Can't complain there. They did add some nice landscaping/ grill area (though no seating is provided) and it makes for a nice atmosphere. Maintenance earns a solid D- in my book. My AC unit stopped working 2 weeks ago the day my family was visiting. I was told "hopefully they'd get to it that day, but luckily it wasn't too hot out." It was actually 80 degrees and my apartment felt like a sauna. They only came when the unit somehow flooded my bathroom. They replaced the entire system but the communication during the process was pretty dismal. Another notice is the time maintenance takes. I see some people saying how much better it is *now*, well. I called about needing a part for my dryer two weeks ago (since apparently the old vent tube was cracked and was completely detached from the time I moved in), and I still haven't heard an update or seen a face. I cannot push my dryer into its space due to the issue so I haven't had space to do laundry. TIMING MAKES A DIFFERENCE. As for the people in the office: The first set were absolutely horrible, but they didn't last long. They tried to pull a lot of ridiculously illegal stuff with me during my move in process, I hope they no longer work in this field. James was awesome and I was so sad when I learned he left- something due to when the pipes broke. Bruce has been friendly during every interaction and has gone the extra mile to help me a time or two. And beyond that it's a growing sea of new faces and names I can't keep track of. So this all pretty much sums up my experience here. A lot of stuff sucks, but some important stuff doesn't suck so bad.
Sooooooooooo, we've been living here a year now. They've done so much! Yes these are old apartments, but the management will do everything in their power to fix any sort of issues. The below reviews really doesn't explain what good they've done and is too focused on the past. They've fixed so much since the new management came in. They are even redoing the pool! Mail is always correct and on time! The mildew and mold, they will fix that issue in a heart beat. They don't control the weather and can't help when it down pours. They've fixed mine and I had some serious issues that got resolved! The cabinets and such, put in a maintenance request, they will fix this issue. I had an issue with my bathroom cabinet they replaced it! Roaches? What roaches? Maybe water bugs every now and then? Do not let me forget to mention requests are online and not on paper. They've made our lives better with paying rent online!
I hate it here!! I move in a couple of days and I cannot wait. Today the water is off and without any notice!! It's a Saturday and no water. The A/C units are just as old as the apartments and are hanging on to dear life. These people fixed the parking lot but the real problem is on the inside of the units!!! We live in TEXAS the heat is ridiculous, when I come home I want to come to a apartment that does not feel like I'm still standing outside!! Do NOT move here, you get what you pay for, since it's so cheap then you better expect the worst!! They changed owners and they changed the parking lot but everything else about these apartments are TRASH!!! These apartments belong to the big dog size raccoons and possums that walk around like they are supposed to be here. Maintenance is slower than molasses so don't expect them to come fix nothing for a couple of weeks after putting in a request or until u raise hell. Just TRUST THE REVIEWS AND DONT MOVE HERE!!!
This apartment complex is absolutely terrible. The first moment I set foot in my new apartment, there was a strong, persistent horrible smoke odor. I left a message with the service immediately; this was never acknowledged. I had to make several requests in person before it was addressed. They changed the AC filter (shouldn't that have already been done?), dusted the vents, and left a "deoderizer" in the apartment for a day. None of this really did anything. I made several more service requests, and was basically told that I would have to just deal with it and there was nothing more they could do. Packages were always at least a day late after being marked "delivered". Complex is often dirty. Apartments are very poorly designed.
These people are the most greediest people/managers. I called about the industrial light in the kitchen. I will be charged $14.00 plus tx on my next rent statement. I will not be allowed to take them with me when I leave. don't let this people move you to the back. it is ugly and nasty the cat urine is very strong. sure the front part of this complex is decent with greens and palm trees. check out the back it is a different story. the parking lot is full of holes, the trash is over flowing-especially the weekends, the large possums roam freely and greet you at your car door, they make no improvements to the landscaping. sure they have people come and blow the dirt/dust and leaves back into your patio. when it rains mud is all on the sidewalks this is very dangerous very slippery. I wouldn't recommend this place to anyone. yeah, it cheaper than other places or it used to be. not anymore. please be careful if you are thinking about renting here. domestic violence is high at this apartments.