The room we were given was dingy, partially uncleaned and had more mold and water damage in the bathroom than I've ever experienced in a hotel room. The windows were unable to be opened due to a plexiglas sheet being put over the entire window and sill. I asked the front desk to change rooms and they obliged. Housekeeping was pounding on the door before I even got back to the original room to get my bags. After being harassed to get out (we had to grab our things before going to the replacement room you see). We arrive at the second room, one floor higher than the original disaster. Window opens this time, all the way. And has a view of construction debris and barbed wire. A/C unit was filthy (hidden by a wooden decorative cover) and didn't work. We'd crank the a/c and come back to an 85 degree room because the heater kicked on. The bathroom had slightly less ick factor than the first room, but was still in my top 3 grossest hotel bathrooms. Beds were on broken frames with metal hanging out the side but were reasonably comfortable. Considering the $280 price tag and $88 hostel quality, totally NOT worth it. I would adamantly recommend finding another hotel. Side note, they still have a hold on my credit card (I had no incidental charges during my stay and it was prepaid) almost a month after my stay.
Awful customer service. Made a reservation and after reading some reviews as well as my partner's previous experience staying there I wanted to make sure that we wouldn't get one of the bad guest rooms as some I hear are horrible and others really nice. After talking to a customer service rep at the hotel, name which I will not disclose, he was abrupt, defensive, interrupted me over the phone several times and insisted more than once for me to stay somewhere else. Yes, he suggested I should look somewhere else as we had started on the wrong foot and they wouldn't be able to make my experience enjoyable. I couldn't believe it as I'm a BIG Kimpton fan and have stayed with them for over 7 years, being a Kimpton Karma Rewards member. It's a shame this incident happened and immediately cancelled the reservation online and booked the Eventi, which is usually where we stay in NYC and love the property, you can see my review on that hotel as well. Hope Kimpton Hotels addresses this issue as by reading online I'm not the only one with a bad experience. Excited now about going back to Eventi!
I had a birthday discount I needed to use through my Kimpton InTouch and decided to use it here. The lobby was welcoming with areas to relax and read and fruit infused water and tea to help beat the summer heat. Also loved the "photobooth" at the front desk when we were checking in. Although a little small the rooms were nice and I enjoyed the decor and how comfortable the beds were. Also the location made it pretty walkable and it was easy to catch a cab and get anywhere with ease.
A warm place, nice people there...will return to this hotel again
My husband and I are big fans of Kimpton hotels. The service is always friendly, the amenities are always great, the beds are always super comfortable, and the bathrooms are the best! Please note that they usually offer free coffee/tea in the morning and host a small wine reception in the evening. They are also pet friendly.