location is awesome. maintence was useless
If there is one positive review on here, it's probably written by staff or management. The rent is cheap but its not worth the heartache. Here's why: I am a model resident. You would think an apartment complex would try to provide good customer service to someone one is quiet, pays rent early and keep the apartment immaculate....NOT! When you place a repair order YOU have to keep calling the office to find out when the repairs will be done...And when it is done it's very poor work and at times even dangerous. I was injured after falling over a bad carpet/floor job. Even though the management team/leadership admits to the negligence they still refused to compensate me for my injury. I'm taking them to court. You would think that the BIG. guy would give the little guy a break especially when they're at fault but no luck there.... For a year I was so sleep deprived from the noise from the upper stairs neighbors- that I almost fell asleep behind the wheel going to work. Before I signed a lease I ask if they enforce noise violations and was lied too. Finally the neighbors lift. The crazy thing is the walls are so thin I can repeat almost every conversation my new neighbors have and they really try to be considerate. Even if you get great neighbors you have to be cautious about the maintenance.
I was a tenant at River Point Apartments for a year and a half and actually just moved out of there yesterday. The quality of living there is not very good, and here are my reasons why. I would highly recommend reading this before moving there. 1.) NOISY TENANTS: Noise is a constant problem there, so don't expect much relaxation or sleep. Much to my dismay I had two neighbors living below me who would often stay up late and party until 6am. I would also be woken up by two incredibly loud dogs that belonged to someone a couple units away. Fireworks were also a pretty big problem and they were so loud that it would disrupt the entire residency. A lot of tenants would also blare the bass while driving their cars around. My step brother lived at River Pointe and moved out at the same time as well because of the same reasons. He always complained that his neighbors were inconsiderate too. 2.) POOR SECURITY: River Pointe has no closed gates so of course anyone can come in and out of the property. I've had two of my friends' cars keyed while they were visiting, and almost every time that I took my trash out I would meet a different homeless guy picking through the dumpster. River Pointe also used to have Paladin Security, and when they were contracted you would always see them patrolling and checking the property. Now Paladin is gone and they hired a new group called SVPD. They changed the patrol over six months ago and I still have never seen one of the new guys or their car around. A few of my nieghbors also told me about theft happening on the property. One of my previous neighbors had his car stolen from the lot! 3.) TERRIBLE QUALITY AND MAINTENANCE: Even from the first day that I moved into River Pointe, I couldn't shake the feeling of "cheapness" that revolved around it. The overall build qaulity of the units are less than satisfactory, and my unit had paint chipping, stains on the carpet, tears in the linoleum, cracked window blinds, and many insect problems because of a cheap wall calking job. There were also leaking pipelines, corroding wall panels, and my front door had no weather strip. What makes all this even more discouraging is that my property manager didn't even know about the damages and apologized on the day that I moved in. Maintenace was not much better either. Every time that I called for a repair the issues were never fixed, and usually I had to rely on my own money and time to see that it was done correctly. 4.) EXTRA ISSUES: No parking, very few dumpsters (resulting in trash everywhere), cheap groundskeeping, and a property management team that is very hit and miss (some are nice, some aren't). Overall, I would highly recommend to stay away from this place. The proprty andthe tenants that are being accepted in are both decreasing in quality, and worst of all no one cares. The rent is also very high when considering what you have to deal with. Sacramento has better to offer and if I were you I would look elsewhere. I Hope this helped everyone!
I have lived here nearly three years without incident. Always a gracious office staff that was very helpful with whatever I needed. Then, at somepoint recently they got a new on-site property manager, Kanoi (sp?). Thanks to her, I have no choice but to find a new place to live. Back in May (2012) I asked that my AC be looked at because it looked and sounded like it wasn't working properly. Maintenance came out and replaced a filter. Come June/July and the 105degree heat (keep in mind I am also 8 months pregnant) I try to use my AC and if I don't put it down as LOW as it can go, it doesn't work. So, you can imagine my frustration, especially when my energy bill came and it was nearly triple what it used to be. I go to the office and ask for this situation to be escalated to the manager (Kanoi), along with copies of my bill (which I had made relatively clear, this wasn't about paying for my bill....I just wanted my AC fixed) to show as an indication that I think there may be a bigger problem with the AC. TWO WEEKS (of 100 deg + weather and an ever-growing belly) go by and Kanoi has not only NOT called or acknowledged the issue, but maintenance had not come out either. So I go to the main property manager and let them know of the issue. Kanoi somehow manages to find it in her busy schedule to call me and let me know that 1) "Didn't you just call a couple of days ago?" (No, actually I called two WEEKS ago) 2) "Maintenance looked at your AC, it's fine, and we won't be compensating you for your bill" (My AC is NOT fine, and no one asked for compensation, I just wanted my AC fixed) Keep in mind: my AC unit is one of the oldest at the property, plants are growing out of it and it appears the back of the AC is held together with ZIP TIES. Another week (of ridiculous heat and a HOT apartment) or so goes by, and Kanoi calls me again. This time informing me that IF I sign another 12 month lease, only THEN will my AC be replaced with a new, working unit. She also dubbs this a "compromise"...so basically, I do what they tell me to do (in regards to my lease) and then I Can get a properly working AC? I don't think so. If it's bad enough to be replaced if I re-sign my lease, shouldn't it be bad enough to replace regardless? Apparently not. In my OPINION, this has become a crappy place to live with CRAPPY management by Kanoi and she should be ashamed of herself for the "compromise" she came up with. I look forward to getting the HECK out of here the second my lease is up. Keep looking, my friends. Sacramento is a big city and there are many places out there that probably actually CARE about their residents.
Friendly staff, good prices, utilities are included in rent. Definitely would recommend to friends and family