I am in the process of relocating to Denver and will be renting an apartment for a few years. I had narrowed my choice down to two apartment complexes, one of which was the Lex at the Lowry. I looked on the Lex webiste and found 5 different units that I was interested in viewing. I know that seems like a lot but the Lex has many different layouts and prices. Last Sunday, April 17th, I called the Lex to ask if I could come and view the apartments. Mariah answered the phone and told me that I could go ahead and go there but she would not be able to show me the 5 units I was interested in. She said their policy is to only show each party 2 units. WHY would you have a policy like that???? The Lex probably has 20 different layouts and prices. Why would you have a policy to only let each person view 2 of those? That doesn't make any sense at all. You should really review your policy. I don't think that is good customer service at all. Needless to say, I did not go back to the Lex. I chose to rent an apartment at Andante - Nine Mile Station because their leasing agents were willing to show me multiple units until I found the one I wanted.
Just an update to my review below. We are in the process of resigning our lease at The Lex at Lowry and I have to commend the new leasing staff especially Anita, Cynthia and Bethany, they have been absolutely professional and easy to work with. They have done everything they said they would do. It just keeps getting better and better to live at the Lex. If you are looking for a quiet complex full of amenities that are being added and updated all the time this is a great place to live! We have lived in a townhome at The Lex at Lowry since April of 2014 and while we have had 3 different management companies during our time here, we have never had an issue that they did not immediately correct. We moved here after downsizing from a home because the townhomes are large in comparison to others we looked at. The newest Management Company is the best so far and have worked to complete renovations that are ongoing timely. They have always been responsive when we have had any kind of request maintenance or otherwise. We live in a very quiet area of the complex and have never had any noise problems. The folks at the leasing office have always been helpful and easy to get a long with. I intend to renew my lease in April and would recommend The Lex at Lowry to anyone looking for a large apartment in a great area of town with nice amenities that are getting updated all the time.
I am going to give the Staff William, Brandon Steve, Boba and Bethany a 5 star rating but the owners of the Lex a 0 star. How could the owners put their poor employees through this mess of having to deal with all the complaints from the tenants regarding no parking, and still being charged for parking spaces we can't use. The Lex at Lowry is a beautiful place to live but seriously OWNERS need to reevaluate their budget and work on making their tenants happy. Again it's a lovely community that I love raising my daughters here and I feel safe here but the owners( not Greystar) need to listen to us tenants and not put Greystar through having to deal with this big MESS. GREYSTAR YOU'VE EARNED 5 STARS IN MY EYES!!!
This place is good, its well located, safe & the views from the top floors are fantastic.The patios in these apartments are huge! The front staff is professional, sometimes I had issues but I had a good experience when interacting with William.The property manager, Adrianne, is awesome. We had some issues & she went out of her way to help us, I have never experienced this with an apartment manager before this. I think she's a good leader & steering this place in the right direction. I would recommend the Lex
I will sum up my experience at The Lex at Lowry here. Form you own opinion. I moved to CO from a different state. I previously had viewed the property and we (the leasing agent and I) drew up a list of things which would be completed, BEFORE my move in. I was assured over the phone, that my apartment was ready. Upon arrival, this is what I found: Flooring wasn't finished (including baseboards), painting wasn't finished, the place had not been cleaned (fridge filthy; grease everywhere in kitchen, including ceiling; flies everywhere; bathrooms dirty; blinds dirty and yellow from cigarette smoke.....) sink erator wasn't working; air filters had not been replaced (the place reeked of cigarettes as previous renter was a heavy smoker) So for one entire month I was living in a construction zone, I was being charged for. ...but not only this: contractors would not show up, sometimes for days, I had to move my belongings from one room to the other, while they were working on flooring. All the cutting and sanding, left my things covered in dust. Then my heat went out for days. In the end, that (the heat) was the main reason why the refunded me $250 (!) of my rent payment. No mention of all the other trouble. The building itself, has been under construction in various stages: from Nov until recently, the gym (which was a selling point at the time) was under construction and could not be used. Now it is open during office hours only (9am -5pm). Very unfortunate for everyone who is working. Water is being shut off frequently. The electric I am paying for common areas, DOUBLES the $ I am paying for my personal use, Three weeks ago, the heat went out again and it took them 6(!) DAYS to fix it, as they could not figure out what was wrong. Finally an outside contractor got called in, who got it working. Also: they were airing the water lines for the heating. They had left them draining into sink and when pressure build up, they jumped out of sink, flooding my kitchen floor. Luckily I was home and heard something was happening in the kitchen. When I mentioned this to maintenance staff, it didn't seem to be a big deal to them. THAT IS WHY I DON'T WANT THEM IN MY PLACE IF I AM NOT HOME! Then I had to have my ceilings fixed again, where access panels are for heat. Again I had workers in my home, off and on for three days (these guys were very professional and polite). So now, just about two weeks later, my heat is out AGAIN! SERIOUSLY?? I called the maintenance hotline early this morning (it's an answering service). I asked them, to PLEASE make a note of someone calling me asap as it is cold in here. I did receive a call from maintenance shortly thereafter. 3 hrs later, I did call the maintenance guy back directly and he didn't seem to remember that there was a problem. He assured me, he would be by to get my heat going within the hour. This, again, is 3 hours ago. I have been told by maintenance here, that I was 'picky'. Picky? because I want my heat to work in winter time and would like to have my walls painted, while I am paying $1235 a month in rent???? I would NOT rent here again. If you are considering: RECONSIDER!