I cannot believe how the assistant manager handles my one-time-in-4 years delayed check for one day! She did not talk to me when I was there, instead, she put a piece of paper at my door on her way leaving work! And it was like two weeks after I paid for my rent. I think it just rang a bell for her when I was there right in front of her office talking to another resident. If so, I prefer you to talk to me in person!!! Not leaving a paper 15 minutes later on your way leaving work! I wanted to talk to her to see if I could be excused once, considering I have been living here for four years, this is the first time I turned it in late and I wanted to tell her that we will make sure it won't be late again. Then it came weekend and the storm. The office was closed through Monday. I went to the office on Tuesday. She was not at work. Other front staff told me to talk to her regarding this. Today, I was too busy to stop by. But again, right before she left work! She wrote me a second notice and suggesting that I'm prompting to ignore the former notice to avoid to be charged! What is your problem? First of all, communicate effectively and efficiently with your customers! Not to pass out notes right on your way leaving the office. $110 is a small amount as you mentioned in your second notice, but it says a lot about how you manage your relationship with customers! I wish I could post a picture here of your second notice. It is not professional and it is rude! Four years of on-time payments, I cannot believe this is how you handle your relationship with a loyal customer! I can pay for the fine, but you should think about you might should have talked to me in person, and write your notice professionally, and not to be rude!
We like living at Ventura lofts, in fact renewed our lease recently. Only qualm about the place is property management does not let "Club Room" for private events. With all the facilities available at the club room its a bummer not being able to use it. Since we host lost of friends often it would have been perfect, if club room was allowed. Staff are very friendly and cheerful, Wendy and Gayle have been very helpful when concerns are brought to their attention.
The only possible thing I was not happy about this place was the radio at my window, which has been resolved through communication. Anyone who has concerns, I recommend you to go to Wendy. She's super nice and accommodating, yet she knows what she is doing. She would walk down the stairs to help me get a package the second I walk in while another employee sitting there. She has her way to make your daily routine experiences better. Older comments: I previously left a poor rating review here. After a discussion, the management and I have found a resolution on the radio issue. I appreciate the efforts the management made to try to communicate with me and resolve the conflict. I want to believe that what happened on Sunday was an accident as the manager explained. I also hope that this issue won't raise again whilst the lasting time I live here. Beside the radio irritation (which used to be constant all-day long), living here at Ventura has been pleasant. I understand that challenges might be encountered trying to accommodate each individual. I really appreciate the manager's efforts.
I was invited to our fantasy football draft that was held in the community "party room". The property was beautiful and very well maintained. The swimming pool area was like a resort and just as clean! The party room had all the amenities you need and was also extremely well laid out. Did I mention how CLEAN the property was....WOW, very nice.
From the front view of Ventura Lofts you can feel a sense welcoming. I attended a gathering here a few weeks ago and man this place has some nice amenities. I had a chance to talk to the office staff and they were all polite and professional. From what it looks like they take good care of their tenants. The pool area is to die for I haven't seen an outdoor pool area in Houston so beautiful. Once my lease is up at my current location I will be definitely putting in an application.Keep up the good work Ventura Lofts!