Updated to include the fact that this place is actively engaged in fraud. Upped my rent $100 to cover utilities that the condo owner had been paying through his HOA the whole time. Also sent fictitious maintenance reports to the owner when no service was performed in my unit. Initially I thought they were just understaffed clowns, but the reality is much worse. I'm waiting for the day I see them get investigated and taken down for good. From the moment I signed my lease, University Realty proved that they were committed to providing a no-frills approach to property management. I appreciate their thoughtful inattention to broken appliances, hardware, and mold. Their communication skills embody the spirit of "less is more" and they are always willing to go the distance when it comes down to doing nothing.
I have lived in one of their properties for 2 months now and have had so many maintenance problems it is ridiculous. Our AC has not worked well from the time we moved in, and no one on the staff seems the least bit interested in fixing it, even after reporting it several times, and having to pay upwards of $200 for electricity! They will give you the run around when it comes to what is actually wrong, will not give out names of Managers so that you can speak with someone who is competent, and to top it off, do not have anyone that has access to what has actually been fixed or what has yet to be addressed. I will not be renewing my lease and I would forewarn anyone considering living here to think twice, the number of problems you have and what you have to personal pay in order to fix those isn’t worth the cheaper rent.
I paid my rent dutifully every month for two years for Delphi apartments managed by University Realty. The entire two years, my roommate and I had multiple problems with our apartment that weren't our fault: blinds falling off the windows, cabinets that wouldn't close or were falling off the hinges, tiles that were out of place, unclean carpets (that they wouldn't even clean when we asked), moldy bathtubs, and terrible appliances; even my roommate's toilet began sinking into the floor! And within the first week, they were already charging us an arm and a leg for fixing things that we didn't catch; a broken toilet seat ran us $87 a week after moving in (keep in mind by the way that both of us are tiny and couldn't have possibly broken the seat ourselves. There was even one time when my roommate had an ant infestation, and if we couldn't go to our realtors out of fear that they'd charge us some ungodly amount of money to fix the issue, who could we turn to? ALL of this, by the way, after they told us they were going to renovate the apartment (they blamed US for not moving out of the apartment when they were doing renovations, but our neighbors across the hall got it, and we hadn't moved in till the August after they were done). And we dealt because they were lucky they had nice people. The straw that broke the camel's back for me: I sent in my VERY LAST payment to them and forgot to sign the check. Honest mistake. They called me to tell me, and I begged them to remove the $70 late fee if I could just send it again. They told me if they let it slide this time, they'd be letting everything else slide all over the place. I'm not a particularly contentious person, and consider myself rather respectful, but I lost it. After TWO YEARS of paying my rent on time every month for a crappy apartment to a realty company that wouldn't even handle my complaints (I haven't gotten the security deposit back yet, but any removal from it, and I might go legitimately insane) and that, EVEN WORSE, we were even too afraid to complain to because that would mean even more money gone than trying to fix the problem by ourselves, I get robbed of $70 extra for a mistake. And the lady on the other end tried to fire back at me by yelling back at me, which begs the question of their courtesy even when they are paid to respond politely to ANYONE. Let me just end this all by saying: I'm really nice (can you believe it?). I've never written a bad review, yelled at anyone over the phone, and was ok with living in an un-renovated apartment because I figured it was an honest mistake. Until now. University Realty is one of the worst companies I have ever dealt with: unreceptive, rude, stingy, and just plain not worth it. Go to any other company in West Campus, and I'm sure you'll get a better deal out of it. Best of luck with your apartment hunt, and just remember that 18 reviews of 0 can't all be wrong.
This business deserves 0 stars. The staff is very dishonest. They will tell you whatever lies they want in order to get you to sign the lease. Then they start adding additional fees. BEWARE: They are NOT pet friendly. They told us we could have pets, then afterward they said we had to get rid of them because we didn't sign an ADDENDUM which they never told us about. 2 of their incompetent office staff told us several times that dogs were allowed in that particular unit. Then they denied it and called us liars. If you have pets, they are members of your family. Avoid this company because we had to get friends to take our dogs because of these people. UT and St. Edward's students STAY AWAY to avoid the frustration and headache of doing business with this unethical, immoral company.
This company WILL take all of your money, lie to you and then become completely unresponsive when you seek resolve. They kept our entire security deposit for "make ready fees", they charge $100/mo for utilities (gas, water, trash) in an apartment without a washer or dishwasher. It took 6 months to finally talk to someone to get a straight forward answer as to why the bill was so high. They withdrew my roommates rent check twice and refuse to cooperate and return the additional money; in addition to keeping our entire security deposit. University Realty are theives and incompetant to run a business. They NEED to lose their license. DO NOT MOVE IN!!!!