Grand Abor Reserve is the worst place in North Carolina for people to be residented in. Due to of poor staff services. I have been living in this place for about 3 months, the services are very bad. When i rented my apartment they gave me this unit completely dirty, smell, full roaches, the air conditioning not work, and i have that reported to the administration, they keep sending unexperiece person, but my unit contuons are still the same and i haven't coming to fix it, because of that heat in my apartment i lost my 1200$ birds that i brought for my kids birthday. When people are coming to rent at the association, they have never showed you all aroud the place, the only showed the unit model that's all. The pool is dirt the gym had all equipments broken and the laundry had one washer and dryer for all the residency. I would never referred nobody come to live in " Grand Arbor Reserve " the manager, she is a very nice woman.
I lived there for a year and a half, the worst experience, hands down. They have this move in checklist they claim to take seriously, but, anything I put as needed fixing was never addressed, I had a window which didn't open in the bedroom, my entire time there, it was never taken care of. The entire unit was old, carpet smelled, and there were roaches since day one, I was shown a model unit but never the real unit and even though I pointed out the old, smelly, stain filled carpet, they said to not worry about it, I have since moved out and they sent a bill for the stains on the carpet! Horrible customer service, horrible apartment units, location is great, but be prepared to be ripped off, gym never has anything that is fixed, and they will charge you for their own mistakes. They shouldn't call themselves luxury apartments if they aren't anywhere near that status, the worst living experience.
Grand Arbor has been great!! The apartments are huge for the price!! The office staff and maintenance crew are all awesome, and quick to help whenever needed!! The pool looks awesome, and I can't wait for the heat of summer !! If you can get used to the Canadian geese and their traffic stops you'll be happy here! 😊
Horrible service, the main lobby never wants to answer their calls, so they patch you over to an offsite team, they don't have any knowledge of the apartments, or information regarding them, they just want to take your name, and basic info down so the main lobby can call you back. I have been trying to move here for some time. Seems like they really could care less about future tenants. Untrained, and unprofessional.
I love the staff they are so very helpful an will go above an beyond to make there residents happy! I love my apartment an I can truly call this home! Thank you guys