DO NOT LIVE HERE!!!! I wish I could give this place negative stars. It's amazing how incompetent and rude the staff is. Oh sure they sound so nice at first, but once you sign those papers their only purpose is to bully you out of money any way they can. They don't know how to keep records of anything so if you for some awful reason find yourself living there make sure you keep copies of EVERYTHING. I had to remind them 3 times that we were not going to renew our lease. Luckily I made sure to have a signed copy or they would have tried to get more money out of us. Don't expect to be treated like a human being by any of them. You probably don't need any qualifications to work in that office and it shows with how disorganized they are. If something breaks don't expect the maintenance staff to do anything about it. I submitted a work order for an issue and even flagged down the head of maintenance twice and they still didn't address it for months. I lived right next to the maintenance garage and was able to watch them sit in there all day just chatting and do nothing or driving around in golf carts. There is dog poop everywhere and when it snows, expect to fall on the ice because no one makes much of an effort to clear it. This was the absolute worst apartment experience I have ever had and I hope I can save at least one person from this clusterfuck.
Welcome to Shadow Ridge at Southlands! Are you interested in walking half a mile from your car to your tiny, poorly maintained apartment home? Then this is the place for you! If you're looking to live the life of misery in an overpriced dump, come chat with one of our incompetent staff members about how we can scam you out of money until you wise up and move out! We offer a wide range of amenities, including: plentiful dog poop, broken gym equipment, lack of parking, lazy maintenance staff, and much, much more! Our super inconvenient location helps ensure you're sitting in traffic for hours or shelling out hundreds of dollars at E470! At Shadow Ridge at Southlands, paying rent is always a pain! No reliable, easy online rent payment methods here - no siree! We offer only the very worst for our discontented tenants! So please, give us a call now! We'll probably ignore your repeated attempts to reach us, but there's a slim chance that our pill-popping staff members are eagerly standing-by to ignore your maintenance requests and threaten you with collections! Here at Shadow Ridge at Southlands, we'll treat you just like the dog sh!t that litters our property, and that's a promise!
If it was possible to give this place zero stars I would. The staff is absolutely useless, and turns over like a merry go- round. A monkey f*cking a football would make a better property manager. In two years we've seen 3 managers, and 7 assistants. The late fees, pet fees/rent, garage fees etc are exorbitant. Threats from management of legal action when ever you ask them to resolve a simple problem. They can't even manage to shovel the walk ways; there is snow and ice on them until the next time it snows again or melts. It's dangerous! The parking is horrendous and no program in place to warn people from being wrongfully towed even if you are parked in your correct spot that you pay a ridiculous amount for...There is dog sh*t everywhere including the sidewalks and stairs. Management refuses to add more than 3 waste bins on the entire property for pet owners. Forget about trying to renew your lease in a timely manner or getting the most recent copy. The rent is exorbitant, the walls/floors/ceiling are paper thin. At one point we had water leaking through our walls and ceiling and they just told us to wait until it dried up; they didn't replace the drywall or anything. And you can still see the marks, from water coming through the wall, I'm pretty sure it's molding in there as well. DO NOT LIVE HERE! If you have a car or maybe a tent you would be better off living in that
This is the worst apartment complex I have ever lived! There is no parking whatsoever. There is dog poop everywhere. The staff are complete idiots, not to mention they steal your mail! There is trash EVERYWHERE. The people here are completely obnoxious, I had five boys who kept harassing me, when I told the staff and gave them the names of the people, they refused to do anything and said "call the police" yet the police won't deal with it until its been documented at least five times. Its just awful, if you don't want to be completely miserable, DO NOT MOVE HERE!!!!!!!
I still currently live here and I have a few bullet points for this. Pros: -Best kitchen for an apartment I have seen -Good response times for critical maintenance issues.(used to be a problem but currently good) -Most people living here are respectful and keep to themselves, I rarely have noise problems. CONS: -Rent is expensive for what you get. You are also expected to pay rent on the 1st of tye month and ONLY the first. No exceptions. -Extremely high turnover rate of office staff. If ANYONE tells you something, get it in writing. -Unless you walk into the office, dont expect them to answer the phone. You're lucky if they do. -Parking is atrocious. Unless you pay for a spot, expect to frequently have absolutely nowhere to park. -If you have an issue with staff, the tennant relations office, which is in California, almost never addresses your issues or they will simply deflect you immediately. -They Consistently make errors on your lease document. Make sure every single thing is on paper and signed by staff. Never take their word for anything.