I can not echo everyone's sentiments here loud enough. This establishment has the WORST staff I have ever encountered while renting. A recent issue has come up regarding a 60 day notice of move out with my lease. Late fees a plenty and additional charges, due to this office "misplacing" my signed and dated agreement, as well as a simple misunderstanding on paying your monthly dues. God forbid, you are out of town for a month..... The staff here could care less, is incredibly rude, and is all too ready to hand the matter over to the lawyers without trying to work out a simple solution. I have ALWAYS paid my rent on time, never caused a disturbance, or complained. That time is over. I will be contacting Fox31, Call7, the Denver housing commission, and am now forwarding all documentation and communication to my attorney, and will also take to social media if this matter is not resolved in a professional and courteous manner. DO NOT DO NOT DO NOT involve yourself here. There is a reason for a 1 star rating people. Pay attention.
Office staff is very rude and incompetent. They charge you $150 fee if you drop your rent off on the 2nd of the month. I had and emergency and wasn't able to get there until the 2nd when I usually pay my rent early and they charged me. The maintenance crew is very lazy. They don't monitor parking at all. People can park anywhere they want with no repercussions (fire lanes, in front of garages, etc.). This place is awful and I CAN'T WAIT TO GET OUT OF HERE!!! Do not live here it's not worth it!
This apartment complex tried to deny the refund of my holding fee when my application was denied. She told me thay we were lucky to get it back, because they dont typically refund it after applications were denied. Its ILLEGAL to keep the holding fee if im not even approved for the apartment. I was not asking for the application money back either.After reading all of the warnings on here i would believe everything you hear.
Worst living experience ever! If I could give less then 1star I would!!! Office staff are so rude and incompetent. Last manager screwed up our lease, had us sign a 1yr lease instead of the 6month lease we clearly requested. When brought up to her she said she was fixing it, then all of a sudden we hear she got fired. Now new manager doesn't believe us and wants to hold us accountable for the 1yr lease. Had the other manager fixed her mistake before she left we wouldn't be in this mess. Oh well, we'll do what we have to do legally to get out of this God awful place. Everything is so over priced for what you get. Something is ALWAYS broken as far as the amenities in the clubhouse, maintenance men walk around here doing absolutely nothing every day! We were out of AC for an entire day in the middle of July, it got up to 85 degrees in our apartment and I have a small child. I called at least 4 times throughout the day to figure out when maintenance was coming and the office staff had no clue. I watched the maintenance men that day picking up trash, dog poop, smoking in their trucks, and come 4:00 they literally sat in their garage in lawn chairs and golf carts doing nothing the last hour of their shift, ALL WHILE WE WERE IN OUR APARTMENT WITH NO AC!! They didn't even TRY to come inside and just take a look to see what was wrong with it, so that day and when my husband came home he fixed it. The filter was SO filthy it was causing the unit to overwork and it froze over. Next day I call the office and tell them thanks for NOT doing their jobs and that my husband fixed it so please just drop off a new filter and do NOT enter our apartment. We come back later in the day with a letter on our counter, so clearly they came in our apartment without permission to do so. They left everything on our porch a mess trying to get into the utility closet and didn't bother putting anything back the way they found it. It has been SUCH a headache living here I wouldn't recommend this place to my worst enemy.
I gave this place a 1 star... but I felt the review needed to be updated even further. Simply put, DO NOT RENT FROM THIS PLACE! I went on vacation at the end of December (7 months ago). When I came back my apartment was 50 degrees so I turned the heater on. After 6 hours it didn't warm up a single degree. I called maintenance... over... and over again. It never got fixed. I told them that it seemed like during the 5 days I was on vacation it felt like my heater and AC went from 100% to 5% efficiency. On July 1st my AC completely went out. I cant even recall the amount of times that I have called, written, and went in person to beg for someone to come fix it. Honestly, at least 30 times total. AT LEAST. It's now July 30th and I still have no AC. It's 90 degrees in my apartment at night. I pay $1250 for rent, $100 for gas and trash, and $30 for a parking space... but I don't have an air conditioner that works during the hottest month of the year. Besides going without heat in the winter and without AC in the summer, I have a leaking toilet that I have given up on getting fixed, and an oven that feels like it's constantly on (but to be fair, the oven was the only real source of heat during the winter so I should be thankful). I also get the added benefit of coming home from work to my apartment smelling like weed. Apparently there is a shared vent somewhere in the apartment. When anything fixes NO ONE will care, no one will be sent to fix it. There is trash everywhere! I don't understand how people don't mind tossing trash on the ground. And the apartment staff don't seem to mind either. Same thing goes for the dog poop all over the place. People seem to not care where they're dog craps, and the property maintenance isn't going to spend the money on hiring someone to do it. Don't ever rent from a place that thinks it's okay for 2 small children to be in a 90 degree apartment. I have made it very clear that I have a 4 and 6 year old and they can't care less.