Wow, I am really surprised by some of the comments here. The office and maintenance staff are wonderful and very helpful. I absolutely love my apartment and the one time that I saw A (one) bug they were immediately there to spray. Just like you don't judge a book by its cover please don't judge this community based on a couple of disgruntled people. This is a great place to live in a quiet area, close to shopping and everything else.
Like most of the other reviewers when we first were looking the staff was very pleasant and told us the would hold the apartment we wanted if we payed to hold it. We were moving from out of state and when we arrived to move in they told us the apartment we had wanted was no longer available and we were forced to move into a more expensive model. Also the model they showed us originally looks nothing like the apartments they actually give you. We were shown a very nice apartment with updated appliances and it was very well maintained. That was not what we got. Since then we have had issues with bugs coming up from our floor and had our apartment flooded which we found out from the cleaners happens very often because they use cheap parts. I will say that their maintenance people are fantastic but that's about it. This place is not worth the money they charge.
Terrible apartment community. Staff was very nice until the lease was signed. Once the lease was signed and problems began with the apartment.. the staff could not be reached. My roof caved in on my storage unit damaging my belongings and it took about a week to have someone come out to patch it up. They left it dirty and poorly repaired. On one occasion, I had called the property manager 7 times without her responding. The final time I had called, I told the person in the office that it was important and that I had tried calling several times. She asked if I would hold. I said yes. She then set the phone down and FORGOT to press the hold button. She began mocking me to her co workers. I would not recommend this complex to anyone. In fact, I have warned everyone looking in the area to avoid this complex. I hope the upper management realizes these terrible reviews are consistent and demand change within the on site management team.
AVOID THIS TRAP! Don't judge a book by its cover...what may look appealing on the outside can actually be quite detestable on the inside. Never in my entire life have I lived in a dwelling where cockroaches were abundant and the the conditions were so poor! If you didn't know where you were you would assume that you lived in an run-down subsidized housing unit. Where do I even start? When I first moved in the apartment looked as though someone had cleaned it while in a rush, with a foul odor permeating from the sink and knife marks all over the kitchen counter... and then came the insects! Within a couple of days I began noticing cockroaches crawling throughout the kitchen and the entire apartment. Still, they continued to be a problem despite numerous complaints to the leasing office. As for the exterminators - they were about as useful as cars without engines! To make matters worse, the screens in the windows were warped and didn't fit properly, which resulted in a colony of horrid insects coming into the aprtment. When I contacted the leasing office about the condition of the screens, they promply informed me that they didn't have the funds to replace them - IMAGINE THAT! Considering this was summer, I figured I could rely on the AC... THINK AGAIN! The AC barely squeaked out any cold air even when left on for an hour, so I was forced to keep the windows closed and as such had a miserable summer. This too was well beyond the competency of the maintenance crew, who never fixed it despite multiple requests. Lastly, the kitchen was perhaps the worst area of the apartment as it seemed to be the source of the cockroaches, which emerged from everywhere. Collectively, this place left me with a very bad taste in my mouth due to the abhorrent conditions under which I was forced to live as well as the blatant failure of management to rectify these problems. Furthermore, for the prices that they charge, you get very little in return and are left with little recourse if you want to move out. Sadly, the personnel in the leasing office seem resigned to the fate of the complex and can do little in the way of adequately addressing the persisitent and chronic problems that plague Hidden Lakes. Final advice: DO NOT MOVE HERE - YOU'VE BEEN WARNED!
One of the worst places I have visited in my entire career. My wife and I recently visited this place for renting one their apartments. They have made promises the first day and was very nice to us. They wanted to waive the application fees and provide us the second month 1/2 off and also claimed the type apartment that we wanted was aslo availabl.eSo we decided to write a check for $100 and one for $55. Two days later once we went back to finish the paper works , they have said they dont have the apartment we wanted and increased monthly payments and also stated that the promotion was no longer available. So we decided to take our money back. AT that time , they very rude to us saying whoile lot of crap.They claimed the money was non-refundable. Once the manager was called over, she was also rude. Even after knowing that my wife was pregnant, they didnt stop yelling at us. The Manager specially was very rude to my wife that i can't even describe it. All of the staff members at hidden lakes including the manager was very unprofessional. PLEASE DO NOT GIVE THEM BUSINESS. "Jamie Fabro" is one of the so called leasing consultant was very rude as well. I dont know the managers name but I will find out and post it to this thread.