Like most of the other reviewers when we first were looking the staff was very pleasant and told us the would hold the apartment we wanted if we payed to hold it. We were moving from out of state and when we arrived to move in they told us the apartment we had wanted was no longer available and we were forced to move into a more expensive model. Also the model they showed us originally looks nothing like the apartments they actually give you. We were shown a very nice apartment with updated appliances and it was very well maintained. That was not what we got. Since then we have had issues with bugs coming up from our floor and had our apartment flooded which we found out from the cleaners happens very often because they use cheap parts. I will say that their maintenance people are fantastic but that's about it. This place is not worth the money they charge.
Terrible apartment community. Staff was very nice until the lease was signed. Once the lease was signed and problems began with the apartment.. the staff could not be reached. My roof caved in on my storage unit damaging my belongings and it took about a week to have someone come out to patch it up. They left it dirty and poorly repaired. On one occasion, I had called the property manager 7 times without her responding. The final time I had called, I told the person in the office that it was important and that I had tried calling several times. She asked if I would hold. I said yes. She then set the phone down and FORGOT to press the hold button. She began mocking me to her co workers. I would not recommend this complex to anyone. In fact, I have warned everyone looking in the area to avoid this complex. I hope the upper management realizes these terrible reviews are consistent and demand change within the on site management team.
AVOID THIS TRAP! Don't judge a book by its cover...what may look appealing on the outside can actually be quite detestable on the inside. Never in my entire life have I lived in a dwelling where cockroaches were abundant and the the conditions were so poor! If you didn't know where you were you would assume that you lived in an run-down subsidized housing unit. Where do I even start? When I first moved in the apartment looked as though someone had cleaned it while in a rush, with a foul odor permeating from the sink and knife marks all over the kitchen counter... and then came the insects! Within a couple of days I began noticing cockroaches crawling throughout the kitchen and the entire apartment. Still, they continued to be a problem despite numerous complaints to the leasing office. As for the exterminators - they were about as useful as cars without engines! To make matters worse, the screens in the windows were warped and didn't fit properly, which resulted in a colony of horrid insects coming into the aprtment. When I contacted the leasing office about the condition of the screens, they promply informed me that they didn't have the funds to replace them - IMAGINE THAT! Considering this was summer, I figured I could rely on the AC... THINK AGAIN! The AC barely squeaked out any cold air even when left on for an hour, so I was forced to keep the windows closed and as such had a miserable summer. This too was well beyond the competency of the maintenance crew, who never fixed it despite multiple requests. Lastly, the kitchen was perhaps the worst area of the apartment as it seemed to be the source of the cockroaches, which emerged from everywhere. Collectively, this place left me with a very bad taste in my mouth due to the abhorrent conditions under which I was forced to live as well as the blatant failure of management to rectify these problems. Furthermore, for the prices that they charge, you get very little in return and are left with little recourse if you want to move out. Sadly, the personnel in the leasing office seem resigned to the fate of the complex and can do little in the way of adequately addressing the persisitent and chronic problems that plague Hidden Lakes. Final advice: DO NOT MOVE HERE - YOU'VE BEEN WARNED!
One of the worst places I have visited in my entire career. My wife and I recently visited this place for renting one their apartments. They have made promises the first day and was very nice to us. They wanted to waive the application fees and provide us the second month 1/2 off and also claimed the type apartment that we wanted was aslo availabl.eSo we decided to write a check for $100 and one for $55. Two days later once we went back to finish the paper works , they have said they dont have the apartment we wanted and increased monthly payments and also stated that the promotion was no longer available. So we decided to take our money back. AT that time , they very rude to us saying whoile lot of crap.They claimed the money was non-refundable. Once the manager was called over, she was also rude. Even after knowing that my wife was pregnant, they didnt stop yelling at us. The Manager specially was very rude to my wife that i can't even describe it. All of the staff members at hidden lakes including the manager was very unprofessional. PLEASE DO NOT GIVE THEM BUSINESS. "Jamie Fabro" is one of the so called leasing consultant was very rude as well. I dont know the managers name but I will find out and post it to this thread.
On Monday June 21 I called Me. Sullivan to verify she would be in the office at 5:30 pm. The first call just rang with no answer, the second time Ms. Sullivan did pick-up and when I announced myself over the phone she was less than cordial and said "I'm with a customer". Well, when I initially signed up she took calls, but never made that comment. Secondly when I arrived to the office the door was again lock (always locked even when they are there). She calmly stated she would draw a letter to the agreement of 30 days notice without penalty. I said "OK". Ms Sullivan then stated in a condescending voice, "I'm sorry we could not meet your needs". I told her I did not wish to engage in any type of confrontation. She then said, "Yea, well we did everything you asked and that was still not good enough. I know the Ohio revise code very well and this lease is iron clad. I will send you the letter to night. You are required to paint your apartment ,since I know you have changed the colors" To my recollection I was told I could paint, but I never signed a letter requiring me to prime the apartment. Now, other apt. have required I sign a letter stating the stipulations of painting your apartment. I do not recall signing a document explaining painting requirements. Please provide a doc with my acknowledgment. Ok, If a landlord makes life so miserable for you that it forces you to move, it may be considered "constructive eviction," which is usually grounds for legal action. Ms. Sullivan, you can look that up and I do not know where you looked in the code but under (any) binding contracts and agreements, If the party has displayed a history of dissatisfaction within the contract I have the right to dissolve the agreement. Look it up. I have a Masters in Sociology and the Mgr, when everything is working in her favor is pleasant. However, when they are not she begins to refuse ownership of the problem and creates this facade, of achievement in which her and the team failed. By taking ownership of these issues, she is allowing her skills to improve as well as her crew. But the behavior she is displaying is one of an adolescent. I did not ask for these problems, I did not ask for Air Con. stop working and maint crew not fix asap, I did not ask for the apartment not ready to move-in. So, when I ask to be released from my lease, why am I getting this friction and or alienation from Ms. Sullivan? She should re-evaluate and make adjustments so this does not happen again. One more thing, The "Hidden Lakes" sign on both sides of the property were repainted BLACK background and WHITE letters. BLACK/WHITE represent DEATH. Like the pirate flag "Skull and cross bones" Look into the research on colors in advertising.