Great property, but staff is so rude! Everytime I call the ladies that answer the phone always have an attitude. There's only one staff member that is nice, Tina. Everyone else is always in a bad mood. You would think that by all the bad reviews they get they would change their attitudes while on the job. My lease is coming to an end and I'm definitely not going to renew my contract. I would love too, but customer service comes first. ALWAYS! I can't support people who don't appreciate me and my family. I thought that was their job, to manage and make residents happy. I guess they don't care, because they assume people will keep renting here. Beware, they are always nice before you sign the lease, I mean who isn't? BUT I never lived at a community where the customer service was this bad.
It's a great mediocre luxury apartment. It's not the best, but it's better than most apartments around. Name a place around here that gives you an attached garage, ice and water maker, granite, A/C, full size washer and dryer, pool, gym, spa, grill, for the price that Silverado offers. The only problems I have are; the residents don't seem to care about anybody but themselves, dog poop everywhere, the kitchen cabinet layout is a little weird. Basically the residents are the ones that give the place a bad rap. Yes, some of the management may be a bit off, but what company isn't?
Floors are paper thin, parking is horrendous, not a place to raise children. The one upside is that maintenance guys are always quick to respond to a work order, and from our experience they have always been kind and professional. Expect to keep your windows closed at all times if you live in the alley side. Constant noise, and lots of smokers which inevitably leads the smoke into your apartment if you have your windows open. The ONLY reason we were forced to renew was because we were not in a good place to find another place to live at the time of our contract renewal. Will be moving out as soon as our current contract ends.
First of all the police were there about 3 times a month since I moved in Gun Shots and stabbings ?!?!?! Silverado Apartments is definitely a nicer apartment complex. The units are all updated with hard wood floors and nice features like that. But other than the appearance of your apartment there is no upside to this place. If you live on the first floor it sounds like the person who is only walking above you is bowling and if you live in the middle floor you have to tip toe around because you will get noise complaints. This place was built to house thousands of people and I feel like the quality of the build was over looked to accommodate more units. I live in the middle floor and I have a 2 year old I got a 3 day notice to quit for loud noises and its not like its happening past 9pm because my son goes to sleep at 8 but its ALL DAY my son runs around and falls sometimes HES TWO !!!! but the people below me complain every day about the noise of him playing so like I said I got a 3 day notice to quit. Management has done nothing to help the situation, they do not answer their phone they do not call you back and they have no solutions for any problems. I am going to stay for the term of my first lease but after that I AM LEAVING and from what I am seeing so is everyone else. NO ONE RENEWS THEIR LEASE HERE and for good reason. The management is snobby and rude once you actually live there. I am seriously considering getting a lawyer to file a civil suit for harassing my 7 month PREGNANT WIFE. I feel like such a bad father having to tell my 8 year old and my 2 year old to stop playing. IT IS THEIR APARTMENT IT IS THEIR HOME THEY HAVE THE RIGHT TO ME CHILDREN AND PLAY but Silverado threatens to kick us out of our home because they are PLAYING??? You people should be ashamed of yourselves and your level of "customer service" because its disgusting. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE you can easily find a house for rent for this price and there are plenty of other apartment complex' around the area. DO NOT LET THE APPEARANCE OF YOUR UNIT YOU WALK THROUGH FOOL YOU BECAUSE YOU WILL NOT ENJOY YOUR STAY HERE AND DON'T BUY THEIR FAKE KINDNESS BECAUSE THAT WILL END THE SECOND YOU SIGN THAT LEASE. Oh and parking??? I have a garage and a spot in front of it but if you dont have a garage and a spot your more than likely going to be parking out of the complex in the street outside of the gates because there are over well over 300 units there and no more than 50 unassigned parking spots....for those of you who said that parking isnt terrible try finding a spot after working hours cause its not possible
My relative has lived here for six months. Always issues that the office won't resolve. Have to step it up and go to the regional manager for action.