If I could rate this business zero stars, I would. My experience while living in the building was okay, not exceptional, but for the most part, I didn't have too many complaints. The moment I gave my notice to vacate was when I grew to despise this business. My lease terminated on the 16th of the month, and I had no intention of renewing. So my very last bill included prorated rent and utilities. The rent was calculated accordingly, I verified it myself, however when I checked what they were charging us for the "prorated" utilities bill, it was 1.5 times the maximum amount we had ever paid during my two years in the building. When I questioned this, Jill conveniently stopped responding to my email messages, though we had exchanges in the same email thread just days prior. Very professional, Jill... Before I moved out, I vacuumed and shampooed the carpet, cleaned the floor, windows, walls, counters...everything. The apartment was spotless. I was expecting to get most, or at least some of my deposit back after inspection. Neither my roommate and were present during the physical inspection because we were out of town, but Centennial didn't hesitate to take full advantage of that opportunity to rob us blind. I got a bill weeks later and turns out, not only had they blown through my entire deposit ($900), but I was being charged an additional $150 for repairs. Took a look at the statement, and they had charged us for a carpet replacement...when it was absolutely not necessary. The carpet was near brand new, just installed before I moved in and I kept it clean during my stay. Didn't have the energy to refute this, they would've probably ignored my emails anyway. Last but not least, this literally just happened an hour ago. I moved out in August and neglected to change my address on Amazon, so I mistakenly had a package shipped to the apartment building and it was delivered last Friday, signed for by Susanne. During this past week, I called upwards to 15 times and left a message and finally was able to reach someone last night. My package was recovered just in time before it was going to get shipped back to the sender, and the concierge took it and put it aside for me to come pick up today. She even mentioned that she'd send out an email to the team so that no one would mistakenly ship the package back to the sender. I arrived at the front desk today expecting a smooth pick up of my package, and after 15 minutes of Susanne and Faith searching, I had lost hope. Susanne, who was working at the concierge desk when I arrived neglected to check her email in the morning...you know, the email that prompted her NOT to ship the package out. And it turned out that she had sent the package out with who she claimed to be a UPS worker. I made a few phone calls to try and track down my package but with no luck. Called Susanne back, told her I needed some more information from her then she proceeded to tell me that she handed the package to a FedEx Express worker, and that FedEx Express and FedEx use two different tracking systems so I should try them. Complete bullshhhhit, my package is no where to be found. Called her back one final time to express how disrespected I felt that she lied to my face, making me believe that the package was lost in the office and disguising the fact that she was the one that sent it out AND for making such a bold false claim about FedEx. Wasn't able to reach her on my phone number, likely because she was intentionally avoiding me so I used another phone and she answered. Coincidence? I think not.
We lived here for 1 year. The location is fantastic, walking distance everywhere. The fireworks on the spaceneedle during new years were amazing. The leasing office staff is friendly and courteous. After moving out, we had a few issues reaching the office and regarding the deposit that was returned to us but Cory the manager there handled the situation very graciously and was very helpful and considerate. We would recommend this place to anyone who wants a good downtown location. It gets very very hot during summer months here and the garbage truck in the alley at odd hours is a huge disturbance. But these are the only two issues really.
I have had the pleasure of living in the Centennial apartments for the past 6 months. The building is gorgeous and very well maintained. The gym, pool, and hot tub are great and always super clean. The rooftop views are awesome, very nice place to sit outside on a sunny day and to watch the sunset. One of the best things about the community is the staff. I moved from the East Coast and, with being new to the area, it was nice to have such helpful and friendly staff around. While being there I worked with Kay, their Customer Support Assistance, frequently. She was always more than willing to help me out. When I found out I had to move recently, I was very disappointed, but Kay was very good with communicating the process and making sure I knew what I needed to. I highly recommend the building and especially the people who work there :)
I have lived at Centennial Tower for 2 years, and I have been really happy with it! My apartment is lovely, the office staff is great, and they have kept my rent increases to a minimum (a rarity in Seattle these days!). They have allowed us to make little customizations, like paint the walls custom colors, and install additional lighting at no charge. The facilities are nice - nothing fancy, but the pool, sundeck, and fireplace lounge are great! You can't beat it for the price, especially in Belltown.
I lived at Centennial for a year and didn't enjoy my stay there at all. First when I moved in they had big bugs (carpet beetles) in the apartments which anyone can see by naked eye on the carpet. I had to stay at a friend's place for a week before they could give me another unit. Before you move in they act nice with you but once you have moved in they don't give a shit. I am in the process of moving out and hoping to get my security back but now they are making all kind of false expenses to not return any money. Not only they are impolite but they also will try not to return any money. I won't advise any one to live there.