Great location in the heart of Gaslamp. Be aware of upcoming events as it may cause a delay in check in. Great bars and restaurants. I will most definitely return here on my next stay in San Diego.
Hotel itself and room was clean and very friendly hotel staff. However, there were a lot of inexperienced drinkers staying at hotel. We stayed three nights and we had a very drunk young person try to get into our room at 2 a.m for about 10 minutes with his room key. When we woke up the next day there was puke in the hallway. Every night loud drunks walked down the hall. If you don't mind not sleeping and dealing with annoying drunk people this is your place. If you want to have a more quiet experience stay somewhere else. We will next time.
Pretty hotel, great location, good customer service, friendly people. Only down side right next to the train tracks some what noisy, however I am happy and will stay again.
Outside of being charged a great deal more on my card than should have been charged for a "hold'. It was nice. Im pretty aggravated that I was had three separate charges for one line item. The billing doesnt make sense to me and the person I spoke to could not explain it only to say they had released the "excessive funds" and hopefully the money will be back on my card within 48 hours.
The rooms are very nice, but I had a very unfortunate experience where I believe the bartender essentially stole from me. When I confronted her about it, she denied I even paid her. The manager came over and I simply said "just pull the video, it's right there". He told me he would address it in the morning. I called and went down to the front and he proceeded to basically hide from me for the two days I was there, ignoring my calls, etc. When I returned home, I wasn't going to let it go. It wasn't the money, but the principle of the situation. Finally I was able to get in touch with the hotel manager. He said he reviewed the tape, but was unable to see the interaction. He did provide me with a one day free pass (which is the only reason they didn't get one star), but the truth is after that experience I would never recommend anyone staying there and I will never again.