Just Married!!! My wife and I pulled up in a tuxedo and wedding dress right after our wedding and nobody helped up with luggage. I asked if they could help and the guy pointed over to a cart and told me I could use it. We were in the suite too $400 a night. NO FRIDGE AND NO MICROWAVE. They have comfy beds and good water pressure tho. I give them 2 stars because service was good in the morning.
I haven' t even been to the hotel yet and disappointed in the customer service. Received a promo from Princess cruises a coupon towards my room. Called on a couple questions and was "this a fly and sail program?" I was put on hold 3 times.Can I have early check in? Hold-" I'll put in the request call an maybe they could do it. 2. did you offer a complementary breakfast? hold-"not unless you booked the fly and sail program just our restaurant" 3. last question hold_can I make arrangements to be picked up at the airport-"no only if you have the fly and sail. You'll just have to find a shuttle"
We have been here before five years back for a cruise park program. Just did the same. Wi fi is available and free, no problem with it. Bed is ultra comfortable with great pillows. Heat did not work well in room is my only complaint. Service was fine with easy check in and super staff.
Room is nice & clean with comfy bed. Service is very unfriendly and aloof. Both checking in and checking out. You can stand in line for hours, they won't look up. We waited 45 minutes for a bell man to bring a cart to check out...we finally gave up and got the cart ourselves. Shame on the HR director for these employees. (Yes YOU "Edison".)
Just came from this hotel last night, very bad hotel to stay at . Everything has $10/night associated with it , you need a double bed instead of single king $10/night, refrigerator $10/night, microwave $10/night , bathrooms were pretty old, chipping paint everywhere, no exhaust, surroundings are pretty average , lots of crime activity right next to the hotel , I saw atleast 4 police cars every night at the corner of the street . Staff was ok , explaining and comparing about rest of the hotels whenever I took some request to them all in all a NO - NO place to stay .