I have lived here at The Pointe for over a year now and can say with satisfaction that I am pleased to be a resident. I have read some of the reviews on this site from 3-4 years ago and can say in my own experience that I have not had any issues of those sorts. It's quite the opposite. Any and all maintenance requests(which have been very few) have been dealt with in a prompt and professional manner. The office staff is very friendly, educated and professional. They know our residents on a first name basis, always greet everyone with a smile and are quick to ask you "how are you doing today?' The grounds, facilities and buildings are kept in top notch shape. It is a very quiet, serene and safe place to live. The grocery store shopping center is right down the street, easy commute access to I-80 and having access to a pool and spa year-round has been a treat for both of my young boys! I have had nothing but compliments about the community I live in from family and friends that have come to visit. Now if I can just get them to build me a garage, I would definitely add a couple more years to my lease!!
I lived in several apartments while attending school so I know the basic routine. This place may look nice on the outside and the staff may appear friendly, but it's a different story once you sign the lease. My wife and I moved in for 4 months while we were looking for a house to purchase. The location is nice and is close to the freeway. The apartment is nice, but everything is old. The cabinets are water damaged and falling apart, sink has rust stains and looks disgusting, shower and sinks would back up every week and not drain, and to top it off, you can hear EVERYTHING the upstairs neighbor does...and I mean EVERYTHING. Alas my wife and I found a house and it was time to move. Being a renter in the past, I know the routine on cleaning the place up and making sure it's in the same condition as when first leased. Everything was removed, windows, walls, kitchen, oven, bathroom, fridge, EVERYTHING was cleaned. The carpets were replaced prior to us moving in and were in the same condition when we left, no pets or heavy furniture. There were a few spots on the wall that I filled in (hung a couple family pictures) and just needed to be touched up. I went into the office every day for a week prior to us vacating, asking for some touch up paint (small foam up size) or even a paint code so I could go to the local hardware store and purchase it myself. Every day the office said someone would be by to drop it of, no one ever came. Once vacating we dropped of our keys, and gate remote and told Imelda that everything was clean and the walls needed to be touched up in a couple spots but I had no paint. She assured me it wouldn't be a problem. 3 weeks later, a check the mail. I was charged $165 for carpet cleaning and $54.02 for paint. There were literally 4 pinholes that needed to be touched up that I had already filled back in... Upon calling and asking about the carpet cleaning I was advised that it was standard procedure for them to call an outside company to come in and "sanitize" the carpet and that it didn't matter if I lived there for 4 months or 4 years, they would still call someone in to clean it, no matter how clean it already was. This is bad business, these people will take advantage of you and try to do anything they can to keep your security deposit. This is by far my worst rental experience. Stay away!
I really enjoyed living at the Pointe. ITs very quiet and the staff is friendly and firm. I lived there for 8 months. Mind you I didn't get any of my deposit back... Even though I live a very clean lifestlye no damage was done or anything. But other than that I thought it was great!
We have had the worst expirence ever with these apartments. Starting with the staff that truly gives meaning to what a person should expect from highschool educated, less than office professional... staff! BE WARE! The actual grounds are wonderful and in a nice setting, however we just moved not to long ago and not only did we not get any of our deposit of $1,050.00 back they want to charge us $600.00 additional to cover new carpet etc etc... when the apartment is in better conditition than it was when we moved in! Careful this apartment complex is decieving!