If I could give less than one star I would. Horizon Ridge Park, formerly called Horizon Ridge Villas, is a self described "luxury" apartment complex that is anything but. I can only assume the recent name change was due to the multitude of bad reviews on their Horizon Ridge Villas name. Look it up and see for yourself. I have lived in this complex for years and can tell you that simply trying to renew the lease with them as an existing resident can take weeks. It has for me every single time. The breakdown in communication between the office staff and corporate is nothing short of maddening. Nothing can be done without this person calling that person and that person "calling you back", which rarely happens. It's insane. When presented with an issue they would rather not address, like a complaint, they will simply ignore you. The office staff has always been a revolving door, which I assume they do purposely to deny any sort of accountability. It's not all bad or I wouldn't be living here. There's tons of parking, the general area is great, and the maintenance guys are all friendly and professional. There is also a family of Gambels quails that live in the complex, which is a state protected bird that is pretty cool. It's not enough to keep me living here though. If you look, you will find there are countless reviews of Horizon Ridge Villas which detail their shady business practices. They charge top tier prices for bottom tier service and facilities. I guess they think they can charge as if they're an anthem property because they're close to the area? They are not in Anthem. The gates here don't even work, so anyone can come in and out as they please. The complex itself is close to the mountains, so there are lots of bugs. There's just no way around it. LOTS. We get camel spiders every summer; roaches, ants and beetles year round, and now we have rats too. None in my actual place yet, but there are new black box rat traps visible all around the complex. I recently saved a picture of a big dead one I found laying at my front door one morning. This is caused by the garbage people like to leave outside their doors before taking it to the dumpster. Bottom line, this complex is not worth your hard earned money. There are plenty of new complexes in the area that are not run by Willmark Communities, which is one of the most underhanded companies I have ever had the misfortune of dealing with. I'm still living here unfortunately and they have tried to force me into signing a waiver of silence which includes deleting all online reviews. They are now trying to find any way they can to evict me, but I look forward to showing everyone how little they care for maintaining a relationship with a long time resident. Save yourself a lot of aggravation and live somewhere else.
Rita in the Administrative Department at the Corporate Office is HORRIBLE and the manager at this property Lisa O is the worst at following through with residents and resolving anything. Just like every other review says... STAY AWAY!!! BEWARE of this property management company. The apartment homes are nice (overpriced) but definitely not nice enough to deal with such HORRIBLE PROPERTY MANAGEMENT.
This is the worst experienced living in an apartment. The maintenance service crew are a bunch of lazy degenerates and the front desk customer service are the rudest people I ever dealt with. In our case just a simple alarm system beeping to have them shut it off and it took them 2 weeks just to look at it and it didn't resolve the issue, I freaking unplugged the power to stop the beeping and let them know about it and all they can say is "OK". We moved out and they didn't returned my deposit of $1200.00 stating that the carpet is dirty, It's a carpet it supposed to be shampoo'd and cleaned after a tenant moved out. They will look for all imperfection on the unit for them to keep your deposit. Stay away from this apartment they don't care about their tenant they are the worst.
PLEASE READ - MOST HELPFUL REVIEW - So my first thought when coming to Horizon Ridge Park was that it was AMAZING. I mean it looks great, the sales associates were great, lease was easy, so was the move in, etc. Over priced, but I can live with it. First I will start with the bugs. During summer you will have an ANT and COCKROACH infestation, like you've never seen before. When calling for help, they say "it's just hot, it's normal". We had ants so bad that we couldn't stay there and they refused to take those days off of rent, and did not even rush an exterminator out there, we had to wait a week to live in our home. Now let's go to maintenance. They are lazy, and will do ANYTHING to get in and out, as fast as they can. Rude, and basically tell you to do everything yourself. Also, they flake a lot. Sometimes they don't show up, or they take hours on end. Staff? Rudest people I have ever met. So nice when we walked in, but the second you sign that lease, they show their true colors, ESPECIALLY THE LADY IN MAINTENANCE. Lease? Once your lease is over, you have the apartment spotless, they will charge you $2,000+ for absolutely nothing. They are SCAM ARTISTS!! Believe me, I read reviews like this before I moved in and figured "ehh maybe it was that one person", but I was surely mistaken. They're corporate office CURSED AND HUNG UP, and was so rude I can not even put it in to typing, and trust me, I'm not exaggerating. For the sake of your money and time, do not even consider these apartments, they are LITERAL scam artists, they used to be on another side of town and got shut down due to their charges and complaints, and re opened with a different name. Not even anonymous, ask me any questions needed. DO NOT MOVE HERE.
The complex and staff were wonderfully mediocre (constant roach infestations, dirty carpets, rude staff) but my real complaint is directed towards their business practices. We moved out in 2012 and paid a professional cleaning crew to take care of everything for us. They still kept our entire deposit and then charged us an additional $107.22.... however, they did not send the invoice to our correct forwarding address so we thought everything was fine. I went to get an apartment a couple months ago and found out I was in collections. I asked them to fax me the invoice which is when I realized their error. I paid it immediately (May 15th) and they still haven't reported it as paid to the Bureaus. They were incredibly rude to me when I called to clear it up - their operators put me on hold for 30 minutes once repeatedly because I asked to speak to a supervisor and they said it's against their policy to take calls from customers. Do NOT do business with these people or you'll end up homeless and SOL! AG's office is my next step and they know it.