Been living here for about 4 months with my husband and have not had the best experience. My husband and I feel that our needs and the professionalism of some of the staff needs to be addressed( only 1 has been great). I also do not understand the policy around "not being able to answer the phone when someone is calling and not acknowledging residents and or prospect residents," when an agent is speaking to someone else? A little confused on who came up with this. When we leave messages we NEVER get a call back, which is very upsetting especially when we both work hard so we soon can buy a house and do not have to worry about trivial things of this nature. We were waiting 3 months for our screen to get fixed. I do understand things take awhile, but getting weekly updates would be exhibiting GREAT CUSTOMER service, which is what San Marcos states it prides itself off of. I wouldn't be as frustrated if I received an email or phone call about an update of a work order. I truly hope our experience gets better. I will for sure be giving an update after this review. As a hard working college student, my husband and I think people who are looking for places need to feel welcomed and know what kind of staff are running certain community apartments. I hope this review helps a little but if I was to post all my concerns it would be excessive. I do want to acknowledge Nicholas who is one of the agents, who has made sure our needs are met when they are not addressed by anyone else. He has really helped us, too bad he doesn't help us all the time. The concern I had, he literally put me on hold to talk to maintenance, he really made me feel like my concerns mattered! If everyone was on the same page as him, I honestly feel this place would be better. I give Nick a 5!
I have lived in the complex for four years. Their are some areas that really need to be addressed, such as maintaining the "Luxury" motto that is advertised However, some of the apartments entrance to the various buildings need to be improved and/or maintained. Some of the apartment walkways are not inviting. What keeps me here, is the excellent supporting staff in the front office. Paula, with her supporting and professional approach to help with any issues. Paula, always greet you with a lovely smiles, supportive, and follow up with you to make sure that your concerns are meet, and that you are happy with the results. The office staff is always extremely friendly, stands out, and provides outstanding support when issues arrives. Paula makes you feel like San Marcos is "your home", and she want to do all that is necessary to ensure you feel like family. Thank you, Paula and front office for a job "well done".
Chantee is very accomodating and helpful.everytime i see her she has a beautiful smile..for inquiries i would highly recommend her... But the facility is not all that. Really expensive for East Bay and every year the rent goes up. Utilities such as garbage is not included for the rent that is almost 2k.
I lived here for 6 years and since the old manager has left, it seems like the place started going downhill. I like the leaseing agents but the main manager comes off as too busy to deal with resedent issues. This will definately be my last year here. The parking sux so bad. You can't even have more than one guest park and even then its so hard to do. They do not enforce the garage rules at all. I pay way too much to deal with this and I definately will be moving this year. The pool is always too cold. The hot tub never works and is always gross. The gym has no ventalation at all. Its not worth it anymore. Im out.
Apartment is good, amenities are poor. We have lived here for over four years. Our apartment is nice enough, but San Marcos does not uphold their end of the contract in maintaining amenities. If all you care about is the apartment, then this place is fine so long as nothing in your apartment breaks. If you care about amenities, look elsewhere. When you come in to tour the property they will proudly show you their fitness room. It looks nice enough, but the equipment is in a state of disrepair. Also, it is not that they are not aware of the situation. We have told them every month that their treadmills are broken (along with the elliptical machines, and the weights and bikes are missing parts). We have also spoken with the regional manager, she does not care either. The treadmills have been broken for a year, and I would sign a written attestation to that fact. The latest we have heard is it might be fixed by January, if there is money in the budget. Note that there are 432 units and at 90% occupancy with an average rent of $1,200 per apartment they take in $466,000 of revenue every month. Why they cannot spend $2,000 on a treadmill is asinine. This level of service carries over to other aspects to as they show the same lack of care. If something breaks in your apartment, be prepared to hound them to get it fixed. They have one person to fix the apartments (very nice guy), but most places have one person per 100 units. So they are three people short staffed. If moving was not so cumbersome we would move out in an instant. Finally, if you get injured in their fitness room and your injury is attributable to the fact the equipment is not maintained, please let me know as I will be happy to be a witness and testify to their gross negligence and lack of due care.