Upon our move out of the apartment, we thoroughly cleaned the apartment and left it in better condition than it was in when we moved in. We paid our rent on time, and we paid $1,199 for a studio apartment that is old, in bad repair and over 40 years old. We took 64 photo's of the apartment to prove that it was left clean, as we had heard that the Property Manager frequently holds the deposit for unjust reasons. Lauree Hensell is the property manager. She withheld $40.00 of our $150.00 deposit because she claimed that the Range/Oven and Cabinets were left dirty. I provided her with photo's showing that these items were in fact, clean. While serving the poor of a remote Island in the Philippines, I had recently had a heart attack. Upon my return to the U.S. for treatment, my wife was diagnosed with a brain tumor. We were in the apartment for only 4 months, while we attended Dr's appointments and surgeries. We did not use the oven at all, the range, only occasionally. Ms. Hensell stated that because there was a spot on one of the drip pans that she was justified in charging me $40.00 to clean the Range. She said that it was based upon 2.5 hours that were required to clean this spot. Lauree also claimed that the cabinets were greasy. In fact, we cleaned all the cabinets and took pictures to prove they were not greasy or dirty. The Better Business Bureau of Arizona contacted Lauree to seek to reason with her, she refused. Channel 12 News contacted Lauree to try and reason with her, she refused. This Apartment Complex uses the former tenants deposits to pay for cleaning for the next tenants. They assume no responsibility to ensure that the apartments are clean themselves, but rely upon the former tenants who have moved out. I would encourage any potential tenants to seek other apartments, rather than this one. Even if you take the time and effort to clean the apartment when you move out, you will still be charged a substantial fee for cleaning. See wwwsierragrandeapartmentscomplaintscom Robert Clifton Robinson
This place is amazingly good. It is NOT new, no, but that's why it doesn't cost like the brand new places do, and it's small - I'm in a one bedroom. BUT - I don't know why that guy up there posted all that nasty untrue stuff. I have a guess that this is the kid who the school next door threw out because he came in to the office throwing the F-bomb all over the place, and whose parents apparently taught him how to behave. There is NO mold, nothing, and it is clean. And I resent the suggestion that all of us who live here are low class scum bags - I am a 68 year old woman with a PhD who teaches at ACU next door, and I choose to live close to my job during the week! I've been here for a year, in two different apartments (needed to move downstairs) and I could not be happier. It's gated, and they recently had to change the locks on the gate because some of our students refused to shut the gate. Well, listen, I'm an old single woman, and I don't want to worry about thugs roaming in my apartment complex. If you don't like gated, move out!!
Wonderful customer service. Provides everything and more!
These "residential suites" are nothing more than a run down, dated and dirty cheap hotel. Typical low class residents, guests and especially "management". What a joke! They will try to get $$ from you anyway they can. My son was going to rent a studio here, but after we experienced the "management" first hand we decided not to proceed. Kept his money anyway. BEWARE! YOU HAVE BEEN WARNED NOW TWICE by your fellow Yelpers! Stay clear of this dump and their minimum wage staff.