Jun 03, 2014
This is the worst rental experience I have ever had in my life. The rent is outrageous, the staff is incompetent, loosing our files and in a few instances my packages, they are rude, inconsiderate, tardy in getting back to you. There are a lot of rules, and the parking situation for guests is a nightmare. Don't expect to have any visitors, they will be towed and billed hundreds, I know because this happened...more than once. The apartments aren't spectacular for the price and overall the experience has left me underwhelmed. Do not expect to get your deposit back either. Even though we spent a lot of time and cleaned the apartment head to toe, and hired a steam cleaning company to take care of the carpets on our own dime, the deposit was never returned. By far the worst renting experience I have ever had, do not rent here, save yourself the hassle.
Jun 28, 2014
Brookside has excellent service and the people in the office are very kind, but the location is less than ideal. I lived with Boulder Property Management before and the service was horrible, so this is a huge step up. When there is a problem with the apartment, the maintenance always fixes the problem within 24 hours of reporting it. It's also great that they allow you to have pets (with a deposit) and each unit has a washer and dryer. The security deposit was also very cheap, although I'm not sure on Brookside's record of giving that back. Although it's lovely to live in a pet-friendly place, many people have dogs that they don't clean up after. The courtyard by the pool is almost always covered in dog crap even though a $50 fine is threatened. As mentioned, the location isn't great but it's very close to the Skip, Bound, 204 and Dash buses and there are some nice bike paths around. Some of the buildings are on the corner of Moorhead and 27th Way, which makes leaving your windows open at night and getting a good night's rest impossible because traffic can be heard from Broadway, HW-36, Moorhead and 27th Way. The apartments also have two underpasses and a creek nearby where some people like to loiter, this makes walking around them (especially at night) uncomfortable. My apartment is only a one bedroom, but it was still over $100 per month to keep my apartment heated all winter (heated to 67 degrees), and I attribute this to the lack of insulation. In a community like Boulder, I would assume the demand for recycling/composting is high, but only two of the three dumps have recycling and there aren't any compost bins and many of the residents don't even take the time to read the sign and end up throwing trash in the recycling bin. The cheapest apartment is a 1 bedroom for $1200 and you only get one parking spot. If you want a second it is $30 a month and garages are $110 a month. It's so inconvenient to have friends park because it's assigned parking and the owner of the spot can have you towed at your expense. The parking spots are also narrower than normal parking spots, so it can be difficult to park if you're placed next to a large vehicle. All in all, it's a nice place to live inside but it's hardly worth the price for the location. If you want to live in this area of town, might as well go a few blocks down Moorhead, get a house for better quality and potentially half the price!
Oct 12, 2013
The worst apartment I have ever stayed in my life. This apartment doesn't deserve one star also. They have so many rules, it feels like you are living in a prison rather than in home. The leasing office people of the apartment are rude, insensitive. Don't ever expect to get your security deposit back, instead be ready to pay much more. Once we were done with the lease and left the apartment, they sent us a bill regarding our deposit and some nonsense billing items. We paid whatever the due was (after deducing the deposit) and thanked god that we were over from this apartment. But then some days after we got a bill from a "debt collector". This apartment issued some bills later on...I called them, but I didn't get any reason for that bill and we never received any mails from them. To preserve our credit history, we had to pay that bill eventually. I hope they don't send any bills in the future.
Oct 18, 2009
You have probably noticed mixed reviews for this place. Here is the reason why: The FORMER manager was horrible. Very rude, frequently late, and disrespectful to tenants. The maintenance staff was terrifically bad. They would install garbage disposals wrong, forge work orders, and just dump salt everywhere to get rid of the snow. Well they are all fired now. Now there is a new manager (Christine), and maintenance staff (Vincent). The place is 100% different. Christine runs a tight ship. She is pleasant to deal with. Vincent is great. The maintenance staff is ALWAYS working. The cracked concrete has all been replaced. Broken stairs are fixed. Work orders usually take less than a day. They regularly refill the doggy bags, and take good care of everyone. Downsides: It is pricey. Parking is not good. This is why I am not giving it 4 stars. Comments about other people's reviews: 1. Pool Crackdown: People were diving off of the roof of the main office into the pool. Letting there dogs swim in the pool and throwing 40+ person parties, leaving beer cans everywhere. This doesn't happen anymore now that Christine is the manager. As an aside: Apartment complexes are a community. If you can't respect your neighbors by cleaning up after yourself, then you should live in a house where you can be jerk and no one will care.
A Google User
Sep 01, 2011
Rude, condescending, smug leasing agents. It was a relatively pleasant place while I lived there. It's close to campus and the bus system so Boulder is easily accessible, the only complaint I had while living there is parking for guests is impossible. I rate this place so low because after moving out, these blood suckers are trying to squeeze every penny out of me. Our 10 year old oven has normal wear and tear and we're the ones getting stuck with the $300 bill. The carpet had not been replaced before us despite a pet having lived there. Now we're being charged for already damaged carpet and pet damage, none of which is a result of me or my roommate. Theres another $400. The leasing agent claimed the apartment smelled of animal urine, there hasn't been an animal in there in over a year. Riddle me that. We called to dispute the charges asking why it was so high when they were planning on renovating the entire apartment anyway (as they do with every old unit when somebody moves out), she said it wasn't scheduled for one. Two weeks late we visited it to see it was 80% renovated and being worked on. She lied to us and is scamming us. When we said, politely, we're disputing this, she condescendingly referred to their "large legal department" with a smirk. These people will bleed you dry if they can, and worse, they're very rude and smug about it. It seems like a great place, just take lots of pictures when you move in and out, document everything, and get an immediate walk through before and after. Cover your butt, otherwise these people will try to steal it.