Feb 12, 2016
**********WARNING********* Wesley Trevento Apartments are absolutely the worst apartments I have ever lived in. WE HAVE LIVED IN THESE APARTMENTS FOR ALMOST 6 YEARS AND EVERY YEAR IT GETS WORST. WE PAY A SUBSTANTIAL AMOUNT OF RENT FOR THESE APARTMENTS THAT ARE NOT SUITABLE FOR LIVING. The MANAGER ASHLEY RHILEY AND ASSISTANT MANAGER CATHY STRICKLING ARE SO UNPROFESSIONAL , THEIR ATTITUDES SUCK, AND PREJUDICE ARE ... AND UNTIL THEY REALIZE THAT WHEN WE AS RESIDENTS PAY OUR RENT EVERY MONTH I DON'T CARE IF IT’S LATE OR NOT THAT’S WHAT IS KEEPING YOU A JOB AND THEY BOTH BETTER KNOW THAT. I AM SO TIRED OF HAVING TO CALL THEM MORE THAN 5 TIMES ABOUT THE SAME ISSUES AND NOTHING IS BEING DONE. IF YOUR ATTITUDE IS NOT FIT FOR THE POSITION YOU HAVE THEN MAYBE YOU NEED TO STEP DOWN. I HAVE BEEN HARASSED AND ACCUSED OF HAVING A DOG AFTER A CONVERSATION I HAD WITH ASHELY STATING SHE WENT TO ANOTHER RESIDENTS HOME AND HEARD NOISE OF AN DOG AND DECIDES SHES WANTS TO CHARGE ME A 200.00 PET FEE AND THAT SHES BRINGING ANIMAL CONTROL IN TO INSPECT MY HOME.. WELL HOW THIS IS POSSIBLE, HOW CAN YOU DETERMINE NOISE CAME FROM MY APARTMENT ESPECIALLY WHEN NO ONE IS HOME? FIRST OF ALL MAKE SURE YOU INSPECT SOMETHING BEFORE SENDING ME AN HARASSING EMAIL ABOUT HAVING AN ANIMAL I DO NOT HAVE, SECOND IF YOU DID NOT LOSE THE KEY TO MY APARTMENT WHICH BY THE WAY SHOULD HAVE NEVER HAPPENED IN AN PROFESSIONAL APARTMENT COMPLEX WITH PROFESSIONAL APARTMENT MANAGERS THAT'S NOT LEAVING ME FEELING UNSECURED, YOU WOULD HAVE BEEN ABLE TO PROPERLY INSPECT THE APARTMENT FOR A DOG. 3RD IF YOU WOULD WORRY ABOUT THE THINGS YOU NEED TO BE WORRIED ABOUT YOU WOULD BE ALRIGHT. WHY DO I HAVE TO CONTINUOUSLY CONTACT YOU ABOUT FIXING A CEILING LEAK IN MY SECOND BATHROOM AND BEDROOM WHICH STILL HAS NOT BEEN FIXED AND FINALLY AFTER 6 MONTHS FIXING THE CEILING IN MY BEDROOM, WHICH BY THE WAY IS MOLDING AND IS HAZARDOUS TO MY DAUGHTERS LIVING SINCE SHE HAS CHRONIC ASTHMA. I WILL GET A LAWYER FOR THIS IN WHICH WE HAVE LETTERS, PICTURES, AND CALLS TO PROVIDE FOR PROOF. 4TH THERE IS A TRASH PROBLEM, YOU DO NOT UP KEEP WITH THE PROPERTY(HALLWAYS ARE FILTHY, TRASH IS EVERYWHERE, CANNOT ACCESS THE GYM THAT I AM PAYING FOR EVERY MONTH, AND MOST SUMMERS THE POOL IS TAKING AWAY FROM US BECAUSE THEY DO NOT WANT TO PAY FOR SECURITY ONSITE WHEN THEY HAVE REMOVED SECURED GATE ACCESS FROM THE APARTMENTS. 5TH THERE IS A SEWER AND WATER PIPE BUST IN THE APARTMENTS AND BEHIND MY APARTMENT BUILDING WHICH STINKS BADLY AND IS VERY DISGUSTING WHICH IS CAUSING RESIDENTS TO HAVE ENORMOUS WATER BILLS THAT ARE OVER 100.00 A MONTH. I AM CALLING THE CODE ENFORCEMENT FOR THE COUNTY OF DOUGLASVILLE WATER SHED. THIS IS IMPOSSIBLE FOR 2 PEOPLE THAT ARE HARDLY HOME DURING THE DAY. I WILL REPORT MY HARASSING EMAIL RECEIVED FROM ASHELY RHILEY TO CORPORATE, WRITE A LETTER AND WAIT ON A CALL BACK FROM THE PROPERTY MANAGER.
Jan 16, 2016
DO NOT STAY HERE!!! DO NOT STAY HERE!!! ***WARNING*** These are quite possibly one of the WORST apartment homes to live in GA. The leasing office staff has absolutely no idea what customer service is and that includes the leasing manager. They tried to charge me $800 for a water bill one month!!! That is totally ridiculous!! I called corporate offices and they didn't immediately respond. I was told that I would have to wait 24-48 hours. I then went to the leasing office and the manager was able to be sent right through with no wait (go figure). The corporate rep basically said that they stood by the meter reading and refused to budge on the $800 bill. He even said "I don't care if the resident agrees with it or not". I contacted my lawyer and had a letter of dispute written, which resulted in them dropping the charge, clearing my account and installing a new meter. It is sad that you have to get lawyers in order for these people to respond with any level of professionalism. Maintenance requests are not responsive either. At least not to the best standard. We have had issues with the A/C in June and issues with the heat a month or so ago. We were burning up for days and then freezing when it got cold. They eventually fixed them, but the issues are too frequent and take to long to respond. The neighborhood is not the best. People smoke weed, black & mild, etc... outside of their apartments. People run up and down the steps during the night making noise, etc... There is no real sense of security. Children run around unattended during the summer. They have some programs for kids, but I am not certain of the quality. The trash compactor is often broken and trash piles up. There was trash piled up in the street once. If i can upload a photo of it, I will. Back to the office staff. VERY UNPROFESSIONAL. No sense of customer service at all. They are out to get every dime they can. I even went to the office one day and the guy at the desk had his phone ringer turned OFF. No wonder they can't answer calls. One of the other staff members walked over to him and asked him to turn it on. I brought this up to the manager and she had no problem with this type of behavior. TERRIBLE COMPANY. They do not answer phone calls in a consistent manner. They rarely return voice messages. I left a voice mail recently about a bill dispute and the manager said that she couldn't find it. Which I refuse to believe. Overall, this was a terrible experience for me. Save your time and your money and GO SOMEWHERE ELSE!!! DO NOT STAY HERE!!! YOU HAVE BEEN WARNED!!! All of these bad reviews can't be lying.
Dec 18, 2015
Well i moved in here in October and the apartment has had many issues. It is very difficult getting in contact with the staff. They never answer the phone. I go into the office to talk to them now and i notice they are more concerned with chatting with each other about random things than working. So i reported multiple problems i noticed with the apartment to them. The tub was cracked. The dishwasher is pratically falling out of the wall. The garbage disposal doesnt work. The ice maker in the freezer doesnt work. Two of the eyes on the gas stove arent working. None of the fans work in the apartment. The one in the fireplace is especially troublesome considering it could be a fire hazard. The sink in the bathroom was clogged and I had to fix it myself. It is now december and i have reported these issies multiple times but each time i am given the runaround. Its like they dont care that their residents are suffering. Im moving out as soon as possible because this is ridiculous. My neighbors are very nice but the staff and maintenance team are awful and i am either going to sue or get the health inspector involved. I would not recommend anyone living here and I would suggest you spread the word about this place to prevent other people from having the same experience as I am.
Nov 29, 2015
Terrible experience I regret every day that i renewed my lease with this property. I been living in Westley Creekside now Westley Travento for 3 years now. The maintenance team is is the absolute worst when it comes to doing maintenance in a timely matter. I feel like all they care about is that I pay my rent on time and thats it no compassion or concerns for their residents. There was a time when i was without ac for an entire week and three days, causing me to have to go to the office multiple times before they sent someone. Then my refrigerator was out for an entire week before they finally sent someone to fix it after days of bringing it to their attention, losing 100's of. dollar's of food and not having a fridge to keep my 4 month sons bottles refrigerated. I have a problem now I have a newborn and the air conditioner went out and the maintenance officer said they will not come out because its not an emergency that its 80 degrees in my apartment with a newborn. Last time I checked Having a newborn In an apartments thats 80 degrees is an emergency, thats why i say there is no compassion because there is no care for my family's well being which im all about. As long as i pay my rent on time they can care less about they well being of my family. I can not see myself backing or even want to be in a residence where the residents who renew their lease and who pay their rent every month management want take care of. Will most definitely will not renew my least here once my time is up, three years of my hard earned money down the drain.
Dec 28, 2015
A one time resident, I thought of coming back, seeing how nice they looked on the outside. Good thing I am reading these reviews. I lived at Creekside and then Hampstead. Management sucked then too! I hoped they were different now, considering it has been ten years since. As current residents, we were expected to pay another deposit if we wanted to switch apartments. As a resident, I referred a friend, however never received my referral fee. Then, management started posting the names, apartment numbers and amounts owed, by residents who were late on their rents ON ALL OF THE BUILDINGS for everyone to see; imagine the violation of privacy and safety of their residents! These problems I am reading are of great concern, and seem to go back years. This VP needs to fire management instead of apologizing for their behavior. Ghetto people do not read, let alone reviews, that might explain why the place is crawling with them, educated people however do. The presence of cats is due to the presence of rats, which are feeding on the garbage. I definitely will not coming back now! Thank you, past and current residents