The staff has no compassion for you once you have moved in. From day one my unit had issues that were never addressed. I had several windows that wouldn't stay up and would slam shut, I had a four year old child so this was a serious concerns for me. Day one, never had all of the vertical blinds. The maintenance staff would not respond to anything ecept leaks if that. They once showed up to my unit and said that they was checking for a leak upstairs, there are three levels in my building, so no one thought to check the roof above the unit however they came downstairs to my unit, cut out a large section of sheet rock in a closet that showed no apparent moisture issues. The wall was left open for days they never came back damaging all of my close, shoes, and hats that had to be clean at my expense of course. Again no compassion!! Had to move!!
Excuse the format of my review but ive been through so much with these people i dont know where to start.. This was my first Apartment alone and all i wanted was a safe comfortable place for me and my two year old daughter Let me start off with the good -affordable other than that this place is a sack of garbage -if you have kids RUNNN AWAY they will either get sick from mold exposure or start skipping school and robbing houses with the other kids. -Water and Trash will range from 70-90 depending on how many people live in the building (not unit, building)..The only good part about there high turnover rate... During my ten months there ive had 10-12 new families come and go. -Turn over rate is just as high for their employees 5-6 new people in my time there -Oh but that high trash bill doesn't mean a thing the trash will over flow for weeks.. so bad you don't want to bring company or you go around through the back entrance -Bug and roaches are a MAJOR problem inside and outside of the units.. -The apartment was FLOODED twice in the last 7 years Youtube:Douglasville Flood Wesley creekside -When a apartment changes their name tells you ALOT about there rep. they were formerly Wesley Creekside. -may 14' moved in to moldy unit -got the run around for 2months one minute they were denying the mold next minute they were testing -Sent them a certified letter and suddenly im contacted by J***n H*****ss(Vice president) (end of july) to remedy the situation offer to find me a new unit but they all had mold -got broken into and so did nine others that week -emergency maintenance is a joke. found that out night of burglary - Lived in that unit for two weeks unsecured (beginning of sept.) -finally decided to meet me half way with a 3br 2 bath that you claim market value was $1000 but gave me a "DEAL" for 800. - on friday Aug 29.th I get an email from A****y(Manager) advising that I needed to make a decision by 8/31 -J***a gives me keys and I didn't sign 2 pages of lease that didn't agree with what we talked about ( lease terms) -stayed in hotel for days again i was rushed utilities wasn't in my name yet -9/4 I receive a voice mail stating that you will change the locks because my lease is not complete. -failing to realize you rushed me into a lease and afidavit during your off days and things needed clarification.. -AFFIDAVIT was for Mold so i wont Come back and sue (i showed supporting documents as well as childs ongoing respiratory infection) -I finally sign new lease -hvac issues persisted from sept- Jan (A/C and Heat) Along side with other maintenance issues this unit to had MOLD they just did a better job at hiding it -Dec-Jan freeze warnings were coming down maintenance had came out 5-7 times for heat in last 4 months.. for that reason I explained to A****y R****y I wanted to be released from my lease immediately I was denied -Moved at the end of the lease, left the place in a better condition then when i signed lease but they kept deposit still As another reviewer stated these people just dont have and compassion specifically J***n H*****ss and A****y R****y.. i spoke with my attorney he said we have an great case. we are going after anything ive ever paid to them. because he said i was living in uninhabitable conditions and they failed to uphold their end of the lease i keep records of everything.. KEEP YOUR RECORDS, better yet DONT MOVE HERE...
AWESOME PLACE** I have lived at Wesley Trevento for 7 months and have not had any issues- this is by far the best apartments I have ever lived in, Maintenance takes care of my workorders, anytime I have ever had an issue or concern with my neighbors it's always handled by the property manager (Ashley) quickly. The only thing I would say is that it's difficult to sometimes reach someone in the office, but when I asked about this the property manager provided me her email so that I could contact her directly if I was unable to get in touch with someone at the office. Great Place to live!!
I have been living her for a few months and I absolutely love it here!!! I love Julia and Ashley!!! If you ever need anything, just go and speak with one of them! Tell then that I sent you!!! I'm really pleased with the service here, and I would recommend anyone to live here! I absolutely love my apartment! I have a fire place, clean carpet, black appliances, a sunroom, and I'm on the walk-in level! I can't explain more of how much I love it here! Also, the maintenance men are the best! Ed and Willie always fix anything that I need them to!!! Of course with any apartment, they can't just drop everything and handle something that's minor, but they do get to me and make sure that I'm really happy!!! They are friendly and down to earth! Move here!!! Have a blessed day!!!
So when we did our initial walk through there was a roach. I thought "maybe it came in from outside" and the lady said they were going to spray. The guy came and said "I'm not going to spray it was dead there is no reason to spray" we had bug issues for the whole year. We always paid our rent on time the staff is mostly nice although the manager was awful awful even the staff hated her. they advertise 2 pools but refuse to give you the Key to one of the pools. they say it is year round but when we tried to swim in april they said the pool was closed. all the gym equipment is broken. there is no security. and no laundry area even though it is advertised. kids knock on the door to see who is home and who they can rob. stuff gets stolen all the time. windows of cars get broken people get mugged and people break into your apartment and take everything you own. EVERYONE smokes weed and they do it at the pool in the open like nobody cares. when you move out they walk through your house when your not home before you move out and when you go for the last walk though they tell you they already did the walk through. they say "we have to replace the whole carpet" they don't even try and steam clean when the carpets were not even that bad. And then they want to charge you even though they didn't really have to replace they carpets they choose to. I am so glad I moved out and there is no way in hell I would EVER move into another wesley apartment home. I am so glad I got my family out of there!