My husband and I moved in during September 2011 after a long search for our first apartment. We had a great experience with the entire staff, the building itself, and all of the different amenities. We rented a one-bedroom apartment which was a great size and it included a huge balcony that we enjoyed all summer long. Also the clean and well maintained pool and gym were a great addition to our lives here. During the winter time, the parking lot and connecting drives were also well maintained, and at times, more properly taken care of than the local roads. I personally enjoyed the gym as often as possible. Saying this, i was able to interact with management and staff on a daily basis and everyone was nothing but polite and very courteous. On a different note, we are writing this review as a Thank you to the management, staff and building personnel who made our stay seamless and memorable. The only reason we are leaving is because we have the opportunity to purchase our first home. We hate saying good bye and we will continue to tell our friends what a great place Timberlake apartments is.
The review from May-26 pretty much sums it up. "Luxury apartment" price... leaky windows, faucets, doors. Poor responses from management and maintenance... a lot of the time I think I should write instructions for how they should fix things when I report the problems if I want them done right. Or even just fixed when I report them. There is a nice big pool... the life guard is probably one of the few staff member who are always pleasant aside from the cleaning lady who I see downstairs some mornings. Area is nice and it's convenient to so many places. It's pretty quiet and a lot of people keep to themselves or are older. Large balcony, high ceilings, big closets. Nov 2011 - Add leaking walls, inappropriate customer service from the building manager who does not have sorry for the inconvenience in her vocabulary. She thinks she is doing everyone a favor by not doing anything at all. Their payment company didn't process my rent payment, I have never ever been late in the almost 2 years I have lived here, and she thinks its necessary while I am doing everything I can on my end to get the situation resolved to tell me how corporate is getting on her back saying they should file against my credit and take me to court (start of eviction process?) Maybe she should be doing more on her end instead of sitting behind her desk complaining about her job. They fought me tooth and nail about relocating when our walls started leaking and falling apart and we discovered mold in the walls. Finally we were allowed to move into another apartment and she acted as through she so graciously helped and waived the $500 move fee for us, when we weren't moving by choice but for health/safety reasons. Have had to keep a close eye on my bills for fees that keep getting tacked on there for this transition. Been here about 2 months, toilet leaked through downstairs neighbors ceiling. Master bath stinks of smoke not sure if its in the paint or coming through the vents. Since the dryer vents are connected you can't leave clothes in the dryer once they are dry or they will get damp again from other peoples dryers, sometimes the air coming through smells nice, other times its quite rank. In the last few months, since they did some work on the water pipes downstairs, in the old apartment and the new one, we now get burned then frozen in the shower regularly at all times of day and night. We used to be able to use both showers at the same time no problem, flush toilets, laundry, dishes, ect. But now you can't run a tiny bit of water without unknowingly giving a neighbor who might be in the shower a nice scorch n' freeze. Oh I almost forgot the time maintenance accused me of hiding a dog because my bedroom door was shut (and I didn't invite them in to see my dirty laundry) they spread rumors all around of this hidden dog too and it ended in a screaming fight with the maintenance manager who is a lair. We do not plan to stay here any longer than absolutely necessary (the end of our lease since its a 2 month penalty to break it). Do not recommend this place at all, coming from working in the Real Estate industry I have to say some slum lords are better because at least you don't pay nearly half this money!
The apartment is nicely located with the park and police right next to it. Also, due to seclusion, there is no hustle and bustle of the road felt in the apartments. The Good: 1. Location 2. Spacious Apartments 3. Facilities like Mail receivable for large items (separate Package room), Pool. 4. Good sized Balcony 5. Upgraded Kitchen appliances are good. 5. Proximity to Shopping, Freeways 6. Shuttle service to nearby places. The Bad: 1. Apartment Management staff is horrible and don't provide adequate responses for questions. 2. They charge for everything (Sewer, Water, Trash, Service Fee and Electricity). It's like living in a house. The free utility is gas which is nowhere in any of the apartments (except Hot water). Cooking Range and Heating/AC are all electric. 3. Rent is exorbitant. 4. Utilities are VERY high if you use the AC/Heat within the apartment. The units are terrible and leak air which causes the bills to jump really high. I once got an electricity bill of over $200!! I am living in a 2 bedroom apt, not in a 4 bedroom house. 5. Mailboxes for regular mail are extremely tiny. You would struggle to get the mail out especially with the junk mail in it. 6. They change the apartment prices daily (if you are looking for an apt there) based on how many apartments are sold/available. The rent should remain a constant irrespective of how many units are available. Each unit should have a fixed price attached to it. Overall, not a bad place to live, but make sure you have deep pockets to live there and are willing to deal with some shoddy responses from management.
Horrible community. Also bed bug infested