Great customer service - Lauren Varnhold the Community Manager was very responsive and provided the condo master policy within hours so I could move forward with a purchase of one of the condos. The amenities are really nice, you have an indoor and outdoor pool, lake, golf course, club house, work out center, internet center, and on-site auto service center. Many of the units have a great view.
The property is clean, attractive, and very well maintained. The amenities are also a definite plus. Would recommend to anyone.
Horrible experience! The property manager wasn't professional at all., from the very first moment that we walked in, this person was very apathetic and asked us how can she help without even asking us to have a seat and talked to us keeping us standing at the door meanwhile she remained seated, until I told her if we can go ahead and have a seat and talk. Our requirement was about HOA Budget and if the condo was certified or not for the kind of Loan we wanted to use. Regarding of the results, our experience was that she wasn't helpful at all. First she took an extraordinary amount of time to answer to the Real Estate Agent that was representing us, to the Lender who was working on getting the certification that this HOA let expire and to us as potential homeowners (we were offering in one of the condos). Mrs. Varnhold, the property manager of The Links in Raleigh, at any point was cooperative and she always had an excuse to prolong the time that is the essence during a purchasing of a property; blaming the Regional Managers as they were very busy. I don't know if it was true but what I know is that this property manager delayed the process until we gave up, losing our money invested in Appraisal, Inspections, earnest money and Due diligence fees. Be careful if you are going to need their services.
I have lived here for over 2 years. It was so nice when we moved in. Now the can not seem to have the grass mowed, there are hardly ever bags for people to pick up after their dogs so they do not do it, they do not deal with parking so it is getting out of control, they will not deal with noisy neighbors or neighbors that break ordinances such as grilling on wooden decks below wooden decks. It has really gone downhill quickly. Update - so there is new management. . .so far not impressed. They are more concerned with new potential residents instead of existing residents. I have had 2 packages delivered to the office that they have not notified me of and apparently one of which they had not logged into their "package" book. A different person every time you go into the office. They are disorganized and do not seem to let residents know about anything. . . not looking good