I would rate this place a 0 if I had the option. Never rent from Commons at Briargate. The management is not a manager. They avoid issues for either personal convenience, laziness, or just pure absent mindedness. There are roofers doing roof repairs on the roof today. Any other manager would have had the common courtesy to assure nobody works nights before sending roofers on the roof during resident's hours of sleep. I work nights and therefore have had multiple days of interrupted sleep. A phone call would be easy, but I imagine that is too difficult considering 3 of them are working together. When you put in repair requests, only half get recognized or finished. There is still an area of my bathroom that was supposed to be painted in August, and it's almost Christmas. My apartment is so cold due to poor external heating and windows from the 90s, but all management does is come over and walk around and state how terrible this situation is, but never does a thing. Oh yea, maintenance came in and turned the heat up to 80 (which we pay for) and said, "ok, I think it should be warmer in here." Well then pay for my gas bill!! Did I forget to mention, the staples sticking up in the carpet, the gap under the front door where cold leaks in, the cabinets don't close flush, there is a gap in the bathtub/shower that leaks air from outside which is now collecting lime and rust from water sitting inside the gap, and there is cherry colored paint on the bathroom floor/wall from the "renovated cabinets". There are so many more issues to write. The manager was going to meet with me one day recent, and I had to reschedule due to work. I asked for them to call back to reschedule and they never did. I caught the manager walking home otherwise we would have never talked to her because I called multiple times the next day and kept getting told the manager was busy. It's funny how she never got the 4 + phone calls and then was on her way home disregarding the needs of her residents. She must have forgot about those phone calls.
I disagree with previous comment that new management company is better than previous mgmt. The previous management was courteous and very attentive. Open dialogue via email and phone. I'm a professional that knows that when you are customer centric if someone leaves requests for a call back for repairs or any type of inquiries, you should return calls promptly. I've lived here 2.5 yrs and the community has been pleasant but my stay was ruined by the lack of manners from the new leasing staff. I was without AC at 85 degrees during the night for almost a month and I can tell you that the maintenance man was more deserving of the leasing job than the office staff. Btw I'm still waiting on the returned call about the AC 5 months later thou it did get fix. I considered extending my stay because of the community but I decided to relocate to pay $800 more to deal with courteous professionalism, that's $2200...well worth it!!! Good luck on your search!!!
My experience was poor under the previous management. I had a number of water damage and repair issues that I reported. The maintenance people and manager didn't appear to care. However, under the new management company all the previous items were repaired and I have since called them to fix a couple of things. The were there the same day and completed the repairs within a day. Amazing response from the new owners. I think they took over around April 2015
The area is nice, close to the high school which was nice.. But the experience of living there wasn't as nice.. In the winter months, the water pipes froze and busted, went without water, which was understandable, but the way that the maintenance crew came into my apartment to fix the leak, they pulled out the stove and kicked a hole in the wall, had to live with that for a few days, while they were in the apartment the language was like a sailor, really bad I have children that had to listen to the men say the "F" word every other word. To fix the pipe that was in my garage, they ripped down the sheet rock and threw it, hitting some leaves that went to an antique table of mine, when I brought it to the attention of the Office Manager, it was looked past. Then when I had to move out, I spent a day and a half cleaning, scrubbing walls with bleach, and the bathroom with bleach, the kitchen and floors with bleach, shampooed the carpets. When the Office Manager came over to inspect she told me that it was clean and that she would have to hire someone to clean it.. It was her way of making sure that I got none of my deposit back. I would have to say Renter Beware!!!!!