Contrary to some of the reviews listed here, I LOVED my time at Cottonwood Terrace. We lived there for a year and only left because we were able to move into a house. As every place has its downfalls, these apartments were great! Here's the breakdown: Move In: We got a great deal with a move in special & the property manager Kim was 50% the reason we picked these apartments! She's knowledgable, friendly, understanding & FAR from a B**ch. She gets stuff done!! Nothing but respect and gratitude to Kim! Cleanliness: The apartments were clean and well kept. After we were there for a month we noticed some ants had gotten in from a tiny hole in the floor. We told Kim and the NEXT DAY we had the bug guys spraying the apartment& taking care of the problem. The neighborhood is well kept & clean! Management: First let me say we NEVER experienced a a problem here that would not occur at any other apartment complex!! Everytime we ever had an issue (upstairs neighbors noisy, outside light out, didn't understand a bill) the management team was more than helpful! They take care of the issues asap& are always friendly. We had our water heater breakdown in our year there. Within 24 hours Kim had a team come check it out, and they replaced the entire water heater, obviously free of charge. It was taken care of quickly!! The laundry rooms are great! You can get 3 or 4 loads of laundry in one shot. We once even left our clothes in the dryer a little long and when I went to go get them, someone had folded them for us!! Ultimately, these are the only apartments in the springs i felt comfortable to be in! Safe environment, middle of everything, with the best management team possible. They of course have pros and cons as any place would but these apartments beat any other apartments by far. Highly recommended!
Good: Decent grounds, good location, apartment itself is okay for the money. Okay... but not great. Bad: Walls are so thin that I can even hear people through my floor! No privacy at all. That means we also have to tip toe around, keep our voices low, and keep our TV at a very low volume. We will gladly pay some more money to live elsewhere, when our lease is up.
Where do I begin? The lady Kim in the office which unfortunately is the manager is the biggest fraud I have ever seen. Nice in person but don't let that confuse you. Has zero customer service skills and will try to charge you for everything they can. We moved into an apartment and was supposed to be clean right? They charge you to clean carpets when you leave but when we moved in the place smelled terribly of cat urine and she refused to help us out and fix it. I had to threaten a black light test just to get her to treat the floor under the carpet. Still wouldn't replace it. They charge you extra for a unit with a stackable washer and dryer in the unit yet charge you for the water used in the laundromat. Charge you for the gas used for the grilles in the courtyard even though they allow you to have your own grille. My biggest issue is the windows and doors have absolutely zero efficiency. When its cold you heat the outside when its hot you cool the outside, get it? I wouldn't recommend these apartments to anyone. Snow removal is no existent and there isn't any security at night to deal with the thefts going on. Zero Stars.
I have lived her for 3 months and its a great place the office is always helpful and whenever you have a issue they send maintenance same day or next to fix your problem. very nice apartments with an amazing view of pikes peak from the deck and the valet trash service is very very convienent
This place is horrid. I wouldn't even rate them one star, but i had no choice. When we moved in we had pre-leased the apartment a month in advance. We thought that would give them time to have everything fixed, well we were so wrong. The washer and dryer they charged monthly for NEVER worked, the dishwasher leaked, the sink leaked, the oven didn't heat up, and those were only some problems. This people in the office wear so much perfume/cologne that if you go in there with allergies you feel like dying. The lady in the office named Kim can be very sweet in person, but she's really not that sweet. In fact we liked to call her the nicest bi**h we ever met. They charge an arm and a leg for the place and it's really NOT worth it. STAY AWAY FROM THESE APARTMENTS. Save yourself time and money.