I am a current resident here and I couldn't be happier with the place. GREAT location, it's a $12 uber ride to midtown and right by a grocery store, several churches, a running trail, and a short drive away to some AMAZING restaurants... but what really blew me away was the exceptional customer service. The staff is so welcoming and friendly. for example: just recently, a package I'd ordered online was misplaced (and management truly did everything in their power to find it) and when it couldn't be found, they offered to completely reimburse me for the package that was lost - even though it wasn't really their fault, I think it was just a system error. It was just really nice to see a staff that actually put that kind of effort into one of its residents... not common these days!
Read this if you use a cell phone, WiFi or value cleanliness This apartment complex is awful for the following reasons: 1) Cell phone reception: As soon as you pull up to the apartment complex, not even walk inside, my wife and I both loose our cell phone reception. 2) WiFi – the WEAK signal is constantly is up and down EVERYWHERE in the building. I work from home and am constantly battling the internet being up and down. Moreover, I am never able to get onto a Screen Sharing utility like WebEx without losing my signal. I am down a good 50-75% of the day … 3) Cleanliness – the public areas are not kept clean at all. Every morning when I get coffee from the lobby, it resembles the morning after at my fraternity house while in college. Those that live here are complete disrespectful and think they still live at home with mom and dad, or culturally expect that someone picks up after them. I learned the hard way to look where I place my arms (i.e., counters in the lounge area) before doing so, because you might be in for a nasty and rude awakening (i.e., syrup, spills, gum). The hallways aren’t cleaned frequently either. For example, the hallway that leads to my apartment has had several spills and a bunch of dirt just sitting there for six days now. This is what I would describe as putting lipstick on a pig. I would NEVER rent here again, and urge you to think twice if you care for a cell phone reception, WiFi that works, or desire a clean environment. Oh, and a special note to the drivers in the garage who pass you while pulling into a parking spot - that's super cool, back to high school we go!
This apartment complex was just built in 2013. I moved in August 2013, and signed a lease for 12 months. I am very happy with the place and planning to renew my lease this year. There are altogether six different but joined apartment buildings, each with a separate pool/bbq area or a small park. The complex is very peaceful and quiet, the residents are mostly families or elderly people, medical center students and working professionals. The staff is extraordinarily friendly and helpful; they have been very fast in assisting me with any request I have made (maintenance, package delivery, etc.) Toscano often organizes events for the community such as brunches, yoga classes, and others. The complex is very well maintained, always clean and welcoming, with lots of enjoyable amenities. The lease is a bit on the pricey side, but the surrounding area is worth it - it is mostly residential, very quiet, green and pedestrian-friendly, and in close proximity to Rice Village and Rice University. Before moving in, I made sure to check websites like Crime Reports and Walkscore, and was happy to find out this is a very safe area, with lots of pharmacies, grocery stores, banks and other services close by. I highly recommend this apartment complex to whoever is considering moving to the area.
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