I don't normally write reviews, but my family's experience here was awesome and then went downhill. I think it's worth a review, especially based on the one I just read about being evicted. We lived here for two years. At first, this was an awesome place to live. The front staff bent over backwards to make us feel welcome and fix any issues we encountered. All of the amenities (clubhouse, workout room) were available 24/7 with your fob. At some point the office staff changed. The current staff is terrible. One woman is super rude and unhelpful. Another woman is friendly and kind of helpful, but isn't always the most knowledgeable (I had to ask for a package three different times and then get it myself because she couldn't read the numbers correctly). I haven't really had much interaction with the man, but he doesn't seem very helpful either. They changed it so you can't access the clubhouse after 10pm now and you have to go through the back door in order to get to the workout room, which is pretty inconvenient (especially if it is raining and you are taking shelter from a possible tornado, which happened to us). The maintenance staff has always been super helpful and prompt, definitely no complaints there. I just hated the change in the office staff. I used to know all of their names--Patrick was the best! And they were super helpful. Last, we moved out about a couple of months ago. We received our final bill. We had to pay for both carpet spot removal and carpet replacement. I would be ok with paying for one, but not both. Also, we lived in the apartment for two years and we regularly vacuumed the carpet and used Resolve to treat spots. I am not sure what else we were supposed to do in order to not get charged for carpet replacement. The lease says you only have to pay for things that are beyond normal "wear and tear." I would have argued the carpet charges, but when I tried to speak to someone about another issue (we thought we were getting charged for not putting in our 60-day notice because we moved out early), I was met with tight lips and then rudeness. I tried to call the front office and I got the rude lady who told me she couldn't discuss it, only corporate. She gave me a number to call corporate and the women I spoke to there was beyond rude. I have never had such terrible customer service in my life. She kept saying, "you signed the lease, it's in the paperwork you signed." She never once took the time to work through and explain to me that we weren't actually being double-charged. I am not even sure she was listening to my questions. She just said it's in the paperwork. We finally called the front office again and spoke with the friendly lady and she couldn't answer my question right away, but took the time to look into our bill and explain the ledger and how we weren't actually being double-charged. After all of this work, we just paid for the carpet whether we agreed with the charge or not. I gave Clairmont three stars, because it's not a bad place to live day-to-day. Before it was awesome, but now it's ok. As long as you pay on time and avoid any interaction with the front office staff, your daily living is fine. Just be prepared for terrible customer service if you have a non-maintenance issue (including trying to pick up packages) and be prepared to overpay upon move out.
This is a great place to live! The apartments are very well managed with great staff and prompt maintenance. The amenities are really nice as well including a small but sufficient gym, club house, and resort style pool. The apartments are q great quality, very spacious for the price. And to top it off it's conveniently located off 85, and not far from 147, and minutes drive from downtown.
Management at this property is horrible and customer service is completely lacking. They do not even go over their basic policies at move-in and then deny any responsibility and put all the blame on the "corporate office." We just moved in about a week ago and have already received an eviction letter with very harsh language. There was absolutely no courtesy phone call or notification of any kind that our rent is due at this time and no mention of it even at move-in a week ago. They did not inform us at any time about how the rent payment schedule works or the auto pay option for rent until we physically went to speak to them about the eviction letter. The front reception lady also refused to let us speak with the manager who was sitting in his office at the time. I asked her if she could just knock on his door and ask him and she said he is too busy to speak to me and she would email him to ask him about an appointment time and she wouldn't know when that would be. About a week into living here and they are threatening to file an eviction lawsuit against us for which we will also be charged "court and attorney fees" if we do not pay the rent and additional large sum late fee in a money order payment format only by the end of the day today. What a warm welcome!
Pros: Mostly quite, spacious, fairly new complex, everything is kept very clean, energy efficient, gated. Cons: The gate gets stuck open several times a month, parking can be terrible, step on the grass and your foot will probably sink, no fixed lights in the bedrooms, and the water pressure could be better, ridiculous child safety sockets. Bottom line: Great for small to medium pet owners, good for people with kids (there is a nice pool and play ground), everyone else could probably get a better place for the same price nearby.
My wife and I are here in Durham on a temporary working assignment. We were lucky enough to find these apartments in December of 2011. We could not be more pleased with the beautiful surroundings. The units are brand new and very well built. Fine appliances and very spacious rooms. The ammenities are really great, a very adequate gym as well as rooms for games and television watching. We will enjoy our time here in Durham so much more now that we have found Clairmont at Hillandale!