I have nothing but good things to say about living here. I've been here 4 months now, I love the office staff, any time I've needed something fixed it's been done within a few hours, the property is beautiful, the view of Pike's Peak is framed by huge trees when in the pool or hot tub. I almost didn't move in because it was so inexpensive compared to other places, but it turns out that it's a bargain. No neighbor issues, no management issues, no apt issues...I can't say enough good things.
So, I just moved in and so far I do not have any complaints. I heard about these apartments from friends of mine and I never heard of them before.I came to Google to look Epernay's reviews and they were absolutely terrible. It was actually pretty sad. However, there are a couple reasons why I did not let the reviews make the decision for me...One, people only tend to write reviews when they are angry and upset. For some reason people suddenly grow a pair and put all caps on a review to make the company and other people feel terrible, but to make themselves feel better. I try to write reviews when I am thrilled with the service as well. Secondly, the most recent reviews on Google were from a year ago. Things change in time. So I figured I would check them out for myself. I came in and it looked great to me! The pool has a gorgeous view of Pikes Peak including a hot tub. Not only that, this complex also has a tennis and racquetball court. How awesome is that??!! I was excited! The landscaping is breathtaking. There are soooo many trees which are beautiful and healthy for you. In the reviews that I have read, people complained about noises in their walls due to pipes and maintenance not caring about services that needs fixed, and from personal opinion/experience I am going to have to strongly disagree. I have had no issues with anyone from the office. The General Manager, Cathleen is amazing! If we need to put in a work order the issue is resolved without problems! Considering the rotten reviews for this beautiful property I decided it needed one to show the positive aspects that are actually true and a hell of a lot more recent! (; I will be sure to check in later towards the end of my lease and see if all these rumors become true. Doubt it, but we shall see! (: Sorry for the novel!
We recently moved in and at first the place wasn't quite ready and odd things happened. The good news is they actually do care and have been more than helpful with our concerns. I believe they even got a new maintenance person after our experience. They do have a great manager here; way better than anyone I leased from in the past. Just remember to see it before you lease it.
The heating system in the apartment that I reside in does not give off sufficient heat to keep the residence at a comfortable living temperature. I am not sure what the current temperature is due to the fact that the thermostat will only read a temperature at or above 50 degrees. I asked for maintenance to repair the heater on February 1, 2011, but only noticed that they had moved my furniture away from the heating element. I again called maintenance today, February 2, 2011 and was told by the maintenance man Gary, "I don't know what to tell you. The system just wasn't designed correctly, you should just turn on the oven for heat." Gary then left my apartment. The instructions from the management office is that I can borrow a space heater, but they will not adjust my rent for the month even if it is too cold for my kids and myself to stay there. I have not been able to stay in my apartment for 2 nights now, January 31, 2011 and February 1, 2011, due to the cold temperatures.