Overall safe and nice apartments, great place to live. My biggest complaint is with one member of the staff. Michelle is very unprofessional and rude, if you don't ever have to deal with her you will enjoy your stay at these apartments. It is extremely difficult to get ahold of the staff and they never seem to return phone calls (for weeks at a time) regarding issues. I would easily give these apartments a 4 star review if it wasn't for the rude and unprofessional encounters I've had with Michelle.
The office employee, Michelle, is quite unprofessional and extremely rude. The maintenance guys are slow, and sometimes do not get around to fixing things that they do not think are important. Otherwise it is a typical complex and the people are friendly. The community leader, Sarah, is fantastic, as is Laura. If you can avoid Michelle you will probably have a great experience here, and you might even bump your rating up to four stars.
Correct, news flash! These are apartments that are granted 30 years of age. As far as management goes, very lovely people, caring people as well. The people there are normal, they are human like everyone else but they have lives and hundreds of tenants to tend to on a daily basis. As far as the apartments go, a few things have went out (which was quickly fixed), they don't need to paint EVERYTHING right before you move in, the concrete is being fixed, anything else is hoopla. Please come and enjoy your stay.
From first contact with the onsite management I could tell it was not going to be a good experience. When we moved in the apt was not clean, walls were not painted, the bathroom sink did not drain and about ten other things were not up to standard. The last straw was having to inform the management three times that the lock on our mailbox did not lock the mailbox. The mailbox door just swung open. The third time I told them the women in the office, she snapped at me saying, "its not like someone is going to steal your mail".
NEWS FLASH: These are apartments, people...not an upscale gated community!! Reflection Pointe is a decent place to live. I agree that the rent is higher than probably should be for the size of the apartments; however, it is a safe place to live. The "hidden fees" are discussed with you prior to signing the lease, so there are really no surprises. The laundry facility was a problem mainly because tenants did not use the proper detergent for the machines. They have since replaced those machines and installed new ones. The office staff are friendly and helpful...and, yes, they are busy. I don't recall the ads ever declaring that these are brand new apartments, so no, they are not going to be equipped with the finest hardware, but they are updating units as they are able.
The location is great...lots of shopping and places to eat nearby and easy to get to the interstate. All in all, there is no need to "run far far away"!!